Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, ***l [redacted]
(3/17/2015) Mr*** advised Servco Lexus Honolulu's Floor Managers that he would like to accept Option B if the offer amount was $700.00. Mr*** counter offer was accepted at $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
06/16/- Both Servco Lexus' Service Manager and General Manager have reviewed the details. Mr*** was offered a 50% settlement ($464.50) of Mr***'s customer desired amount. Waiting to hear back from Mr***
Dear Ms***, We’re sorry to hear that you were not satisfied with your recent experienceWe serve thousands of customers and strive to create the best possible service and sales experience for our communityWe always try our best to service customers in a professional and timely
manner, and we hope that our Servco Lexus Honolulu Assistant Service Manager was able to remedy your concernsI understand that he has contacted you directly to resolve the miscommunication on the status of parts for your vehicle. You are currently on the list for parts arrival and Servco Lexus Honolulu will contact you as soon as the parts arrive for your repairs. Your comments are valuable and we thank you for being a Lexus customerIf there is anything else you need, please feel free to reach out to us again Sincerely,Mary H***Servco Pacific IncCorporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(3/12/2015) Servco Lexus Honolulu's Floor Manager, inspected Mr*** vehicle and did notice the color match was not 100% perfect due to the age of the car. His vehicle was taken to two body shops. Both of their assessments were that, due to age of the car; the repaint will
never match the color of Mr*** vehicle perfectly. Therefore, two options were offered to Mr***: A) Compensate Mr*** with a $check and he keeps the care AS-IS. B) Return the vehicle to Servco Lexus, his trawill be returned and he will receive a full refundThese two offers were presented with the understanding that: 1) Servco Lexus did not do any bodywork to the vehicle, 2) Mr*** bought the car during the day after test drove it with his wifeThe vehicle was clearly visible to both of them, 3) The vehicle was sold in an “AS-IS” condition including and not limited to all the cosmetic items, 4) *** report didn't show any accidents, and 5) The Buyers Guide form is very clear and Servo Lexus assumes no responsibility on any cars. Mr*** was advised that the offers are valid until Tuesday, 03/17/
As a result from the Dealer Technical Report and pre-existing process that the [redacted] Service Manager was already working on for Mr. [redacted], Mr. [redacted] will be bringing his vehicle in on 7/28/2015 for the Fixed Operation Manager from TMC to inspect his vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Manager spoke to Mr. [redacted] and discussed his vehicle service history and reviewed his reimbursement request of $929.00. It was agreed that brake rotors may not have been needed if repairs were recommended earlier and that the calipers were already defective. An offer of a 50% discount from the total paid for the brakes was made to Mr. [redacted] as a means of goodwill and good faith. Mr. [redacted] agreed with the offer and will advise the Revdex.com. Once Servco receives anupdate from the Revdex.com that the offer has been accepted, Servco will process a credit of $496.17.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, ***l [redacted]
(3/17/2015) Mr*** advised Servco Lexus Honolulu's Floor Managers that he would like to accept Option B if the offer amount was $700.00. Mr*** counter offer was accepted at $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
06/16/- Both Servco Lexus' Service Manager and General Manager have reviewed the details. Mr*** was offered a 50% settlement ($464.50) of Mr***'s customer desired amount. Waiting to hear back from Mr***
Dear Ms***, We’re sorry to hear that you were not satisfied with your recent experienceWe serve thousands of customers and strive to create the best possible service and sales experience for our communityWe always try our best to service customers in a professional and timely
manner, and we hope that our Servco Lexus Honolulu Assistant Service Manager was able to remedy your concernsI understand that he has contacted you directly to resolve the miscommunication on the status of parts for your vehicle. You are currently on the list for parts arrival and Servco Lexus Honolulu will contact you as soon as the parts arrive for your repairs. Your comments are valuable and we thank you for being a Lexus customerIf there is anything else you need, please feel free to reach out to us again Sincerely,Mary H***Servco Pacific IncCorporate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(3/12/2015) Servco Lexus Honolulu's Floor Manager, inspected Mr*** vehicle and did notice the color match was not 100% perfect due to the age of the car. His vehicle was taken to two body shops. Both of their assessments were that, due to age of the car; the repaint will
never match the color of Mr*** vehicle perfectly. Therefore, two options were offered to Mr***: A) Compensate Mr*** with a $check and he keeps the care AS-IS. B) Return the vehicle to Servco Lexus, his trawill be returned and he will receive a full refundThese two offers were presented with the understanding that: 1) Servco Lexus did not do any bodywork to the vehicle, 2) Mr*** bought the car during the day after test drove it with his wifeThe vehicle was clearly visible to both of them, 3) The vehicle was sold in an “AS-IS” condition including and not limited to all the cosmetic items, 4) *** report didn't show any accidents, and 5) The Buyers Guide form is very clear and Servo Lexus assumes no responsibility on any cars. Mr*** was advised that the offers are valid until Tuesday, 03/17/
As a result from the Dealer Technical Report and pre-existing process that the [redacted] Service Manager was already working on for Mr. [redacted], Mr. [redacted] will be bringing his vehicle in on 7/28/2015 for the Fixed Operation Manager from TMC to inspect his vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
(07/02/2015) Our Service...
Manager spoke to Mr. [redacted] and discussed his vehicle service history and reviewed his reimbursement request of $929.00. It was agreed that brake rotors may not have been needed if repairs were recommended earlier and that the calipers were already defective. An offer of a 50% discount from the total paid for the brakes was made to Mr. [redacted] as a means of goodwill and good faith. Mr. [redacted] agreed with the offer and will advise the Revdex.com. Once Servco receives anupdate from the Revdex.com that the offer has been accepted, Servco will process a credit of $496.17.