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Server Supply Reviews (25)

Case ID # [redacted] placed an online order for a Refurnished part at $on Please review the attached copy of the invoice for details Server Supply advertised the part as a basic docking station in a refurbished condition and never stated it came with a power or any other accessories Customer could have called Server Supply prior to placing an order to verity if the unit came with anything else beside a docking station as we are clearly advertising the unit to be a basic docking station [redacted] also disputed the transaction with [redacted] for this orderHowever [redacted] closed the case on Server Supply’s favor as Server Supply shipped what the customer placed the order for.Server Supply will make one time exception and issue a full refund for the orderCustomer does not have to ship back the unit; he can keep or discard the docking station.Thank youCustomer Service Dept.Server Supply.com, Inc

Revdex.com:At this time, I have not been contacted by Server Supply regarding complaint ID [redacted] .Sincerely, [redacted]

Complaint # [redacted] Customer is making a statement; he did indeed contact Server Supply and was in communication with our RMA department [redacted] contacted Server Supply on Sep [redacted] letting us know he received an empty boxThe customer service department asked him to send a picture of the open empty boxPlease review the email conversation customer had with the RMA department Sent [redacted] ***@mail.com>@serversupply.com>@mail.com>@serversupply.com>

Case ID# [redacted] placed an online order for two line items, Dell mother board and dell power supplyCustomer called on stating he had order incorrect motherboard for which he was issued an RMA for refundCustomer returned the mother board under RMA # ***, for which the refund was applied back to customer’s credit card on to return the second item and was issued an RMA # [redacted] for a DOA partFedEx return label has been emailed via FedEx (Return Label tracking # [redacted] ) to customer so the part can be returned Refund will be issued once the merchandise is received by [redacted] Thank you, Customer Service Server Supply.com Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] failed to provide the full story.The issue here is not warranty returnsThe issue is [redacted] selling an item in the US which was originally distributed somewhere in the Middle EastI own a computer consulting company and have clients who trust me to keep their information private and secureThe purchased item is a Dell SonicWall SOHO firewall - AKA a security deviceIn today's world, would anyone within the US trust a security device which came from the Middle East into the US? Absolutely not! Before I contacted [redacted] customer service, Dell warned me that [redacted] would offer to register the device for meDell does not acknowledge this as acceptable practice and will not honor the extended support/warranty I purchased through another resellerAdditionally, they warned that the device I purchased came from the Middle East and could be a potential security threat.Further, I asked [redacted] if they would be willing to exchange the firewall I purchased for one that is intended for import into the USThey refused stating their warranty policyReputable companies I have dealt with in my 20+ years of computer support would gladly accept this offer in the interest of customer satisfaction.? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The shipping labels were never receivedAs we discovered on the third attempt to get the shipping label, their email was being flagged as spam and deleted due to how their sending domain is setupWe opened up our spam filtering for the third label but they refused to send oneI can't understand why they refuse to pay for the return shipping on a product that was incorrect in the first placeThis is unacceptablewe have shipped the product back at our expense and will be waiting for a refund due to the advertisement of the product being incorrect which resulted in the incorrect shipment in the first place and when trying to get the correct product, there is a large difference in price In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

Customer placed an online order on on the website which was shipped and delivered to customer under [redacted] tracking [redacted] on We received a call on from customer stating the unit shipped is incorrectServerSupply immediately issued an RMA and emailed a prepaid label to bring the unit backWhen giving the information customer was informed this RMA will be valid for daysCustomer did not ship the product back and called back again on and asked for another label to be sent and ServerSupply once again sent a prepaid labelDespite sending out labels customer failed to ship the unit back in the time frame allottedCustomer called back again on requesting another label, since at this point the order was out of warranty, we decided to make an exception and informed the customer that we are willing to accept it back but we will no longer send a prepaid labelThis offer still stands, if the customer wishes to return the product, they may do so and we will issue the customer the refund requested

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? The shipping labels were never receivedAs we discovered on the third attempt to get the shipping label, their email was being flagged as spam and deleted due to how their sending domain is setupWe opened up our spam filtering for the third label but they refused to send oneI can't understand why they refuse to pay for the return shipping on a product that was incorrect in the first placeThis is unacceptablewe have shipped the product back at our expense and will be waiting for a refund due to the advertisement of the product being incorrect which resulted in the incorrect shipment in the first place and when trying to get the correct product, there is a large difference in price ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The only repose I ever received form server supply was asking for an order ID number witch I never received.I have tried to get ahold of server supply on many accounts but only received one answer, that was? for a order number that I? was? NEVER GIVEN! I replied to the email? that I never received such a number and I have not heard back from the scammers since? The company stole my money, and is refusing to do anything about it? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Customer placed an order for Cisco switches with ServerSupply and purchased the Smartnet contract for them as wellWhen the Smartnet is purchased, the product becomes registered to the customer and the serial numbers of the switches are associated with that customerAttached contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already registeredIf customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process

Server Supply.com, Inc clearly stated in its policy that “Server Supply.com Inc is not an authorized distributor for any manufacturers.” Customer is asked to click “I agree to terms and conditions of Server Supply.com” prior to placing the order For more information on our policy please visit [redacted] All merchandise is sold with a days warrantyAny exchange or return must be done within the warranty period Customer brought the product on and called to return it on This is well beyond the warranty period and therefore we can not take the product back for return or exchange In addition, Server Supply did offer the customer to have the unit registered with Dell so he can get all the updatesHowever customer refusedHe only wants to return the unitWhich we can not take back as the warranty has expiredServer Supply request Revdex.com to close this caseThank you Customer Service Server Supply.com, Inc

Complaint ID # [redacted] Server Supply would like to notify Revdex.com that, we have reached a solution along with the customerSince customer is dissatisfied with merchandise, RMA # [redacted] was issued to bring the product backCustomer has shipped back the merchandise A full refund will be applied back to the customer’s credit cardCustomer has also agreed to remove the complaint Server Supply request Revdex.com to close this case Thank you Server Supply.com

Customer placed an order for Cisco switches with ServerSupply and purchased the Smartnet contract for them as wellWhen the Smartnet is purchased, the product becomes registered to the customer and the serial numbers of the switches are associated with that customer Attached contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already registeredIf customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process

Complaint ID# [redacted] ? ? ? ? As per Server Supply’s policy, Sealed Retail Boxed items are not returnable when opened.? Please? ? [redacted] login? to? for more information? Server Supply will not be accepting the merchandise back or issue any refund? ? Thank you ? Customer Service Dept? Server Supply.com, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help in this matter Sincerely, [redacted]

[redacted] placed an order on 8for units of Intel ProcessorServer Supply filled the order and shipped under [redacted] tracking # [redacted] ? Customer contacted us in September of saying the box he received was emptyAccording to [redacted] the box weighted lb upon delivery; therefore they did not deliver an empty box [redacted] was asked if the empty box his claiming is in his possession so we can start an investigationCustomer stated he threw it out.? Server Supply request Revdex.com to close this case as there is no refund or credit due? Server Supply filled and shipped customer’s order as per his request.? ?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The complaint is in regards to us paying return shipping for the return of the incorrect product they shipped usThey should be fully responsible for the return shipping when they shipped us the wrong productNot us In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]

Customer placed an order for 2? Cisco switches with ServerSupply and purchased the Smartnet contract for them as wellWhen the Smartnet is purchased,? the product becomes registered to the customer and the serial numbers of the switches are associated with that ? customerAttached contract shows that the switches are registered to the customer and since they have been registered, we cannot accept these back as we cannot resell units that are already? registeredIf customer needs assistance in configuring or setting up the switch, they can contact Cisco who will gladly assist in the setup process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This was finally completed almost weeks since purchase I needed to utilize these contracts a week ago to get an office online and up and running, I was unable to use these contracts then therefore I was forced to purchase additional equipment from other vendors so I could get our office online These contracts were purchased on 2/ [redacted] and were to be setup on 2/ [redacted] according to Joy at ServerSupply, and this wasn't done until today 2/** I purchased $4,worth of equipment I couldn't use when received Therefore this is why I was forced to purchase additional equipment from another vendor, therefore these Cisco switches from ServerSupply are no longer needed because I couldn't utilize the service contracts in the timely fashion I am prepared to ship these back as soon as Server Supply would tell me where to send them.I didn't spend $on equipment to not be able to use it for weeks until they could get around to properly registering them with Cisco! That is not the way to do business! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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Address: 750 Shames Drive, Westbury, New York, United States, 11590

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