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Service Centers Corporation Reviews (5)

Revdex.com Revdex.com Case # [redacted] February 3, 2017To Whom it May Concern:Thank you for allowing us the opportunity to respond to a resident's complaintThis letter is in regards to case number [redacted] from [redacted] at [redacted] Apt **, ***, Texas ***.The lease contract states that, "After that, this Lease will automatically renew month to month unless either party gives at least days' written notice of termination or intent to move out as required byParagraph If the number of days isn't filled in, notice of at least days is required."This statement states that either party must give at least days' noticeUnited Realty has provided more than days' notice in regards to the lease ending and not going month to month as required by the lease contract.Resolution: United Realty followed the terms set forth in the lease contract.Sincerely,United Realty [redacted] , Texas [redacted] -***-***

Thank you for allowing us the opportunity to respond to a resident's complaintThis letter is in regards to case number [redacted] from [redacted] at [redacted] ***.Mr [redacted] lease expired on August 7, He returned the keys to United Realty on August 8, The lease contract states in Paragraph 41, "We'll mail you your security deposit refund (less lawful deductions) and an itemized accounting of any deductions, no later than days after surrender or abandonment, unless laws provide otherwiseThe security deposit was mailed from our office on August 29, 2016.We informed Mr [redacted] with the security deposit reconciliation that he was being charged for replacing light bulbs, sink stoppers, tub stoppers, drip pans, door stops, ac filter, and smoke detectorHe was also charged for full paint of the living room, dining room, and kitchen as well as the cost of cleaning the ovenThese items were all found to need repair at the time of moveout per the moveout walk and the move in inventory form that was due within hours of move in.Mr [redacted] then submitted a security deposit reconciliation dispute on September 6, in regards to disputing the charges for the labor cost, the cost of supplies for door stops, drip pans, painting, cleaning, and smoke detectorWe then reviewed the account again, and refunded $for the painting costs of the unitThe dispute response was mailed from our office on September 29, 2016.We informed Mr [redacted] that the additional costs that were not refunded were due to the move out walk that was completed the day after his lease contract ended as well as the move in inventory and condition form did not show that these costs were pre-existing at the time of move in.Per paragraph of the lease contract, "You'll be liable for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed service charges; repairs or damages caused by negligence, carelessness, accident, or abuse, including stickers, scratches, tears, burns, stains, or unapproved holes; replacement cost of our property that was in or attached to the apartment and is missing; replacing dead or missing alarm or detection-device batteries at any time; utilities for repairs or cleaning; trips to let In company representatives to remove your telephone, Internet, television services, or rental items (If you so request or have moved out); trips to open the apartment when you or any guest or occupant is missing a key; unreturned keys; missing or burned•out light bulbs; removing or rekeying unauthorized security devices or alarm systems; agreed reletting charges; packing, removing, or storing property removed or stored under Par14; removing or booting illegally parked vehicles; special trips for trash removal caused by parked vehicles blocking dumpsters; security-alarm charges unless due to our negligence; animal-related charges under Parand 27; government fees or fines against us for violation (by you, your occupants, or your guests) of local ordinances relating to alarms and detection devices, alarms, recycling, or other matters; late payment and returned-check charges; a charge (not to exceed $100) for our time and inconvenience in our lawful removal of an animal or in any valid eviction proceeding against you, plus attorney's fees, court costs, and fi ling fees actually paid; and other sums due under this LeaseYou'll be liable to us for: (A) charges for replacing any keys and access devices Per paragraph of the lease contract, "You must thoroughly clean the apartment, includingdoors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage roomsYou must follow move-out cleaning instructions If they have been providedIf you don't clean adequately, you'll be liable for reasonable cleaning charges—including charges for cleaning carpets, draperies, furniture, walls, etcthat are soiled beyond wear (that is, wear or soiling that occurs without negligence, carelessness, accident, or abuse)."in the "Desired Settlement" it states that Mr [redacted] is requesting that the United Realty return the remaining part of my security deposit pertaining in regards ($35: labor$20: Oven cleaning and $20: drip pans)We have followed the lease contract in regards to the charges that we billed to the resident and are more than happy to provide the documentation as to why the charges were passed to the residentThe charges will remain on the account as stated in Mr [redacted] security deposit refund letter

Complaint: [redacted]
I am rejecting this response because:This is not a fair resolution. 
Regards,
[redacted]

Revdex.com Revdex.com Case #[redacted]February 3, 2017To Whom it May Concern:Thank you for allowing us the opportunity to respond to a resident's complaint. This letter is in regards to case number [redacted] from [redacted] at [redacted] Apt **, [redacted], Texas [redacted].The lease contract states...

that, "After that, this Lease will automatically renew month to month unless either party gives at least 120 days' written notice of termination or intent to move out as required by. Paragraph 36. If the number of days isn't filled in, notice of at least 30 days is required."This statement states that either party must give at least 120 days' notice. United Realty has provided more than 120 days' notice in regards to the lease ending and not going month to month as required by the lease contract.Resolution: United Realty followed the terms set forth in the lease contract.Sincerely,United Realty[redacted], Texas [redacted]

Thank you for allowing us the opportunity to respond to a resident's complaint. This letter is in regards to case number [redacted] from [redacted] at [redacted].Mr. [redacted] lease expired on August 7, 2016. He returned the keys to United Realty on August 8, 2016. The...

lease contract states in Paragraph 41, "We'll mail you your security deposit refund (less lawful deductions) and an itemized accounting of any deductions, no later than 30 days after surrender or abandonment, unless laws provide otherwise. The security deposit was mailed from our office on August 29, 2016.We informed Mr. [redacted] with the security deposit reconciliation that he was being charged for replacing light bulbs, sink stoppers, tub stoppers, drip pans, door stops, ac filter, and smoke detector. He was also charged for full paint of the living room, dining room, and kitchen as well as the cost of cleaning the oven. These items were all found to need repair at the time of moveout per the moveout walk and the move in inventory form that was due within 48 hours of move in.Mr. [redacted] then submitted a security deposit reconciliation dispute on September 6, 2016 in regards to disputing the charges for the labor cost, the cost of supplies for door stops, drip pans, painting, cleaning, and smoke detector. We then reviewed the account again, and refunded $150.00 for the painting costs of the unit. The dispute response was mailed from our office on September 29, 2016.We informed Mr. [redacted] that the additional costs that were not refunded were due to the move out walk that was completed the day after his lease contract ended as well as the move in inventory and condition form did not show that these costs were pre-existing at the time of move in.Per paragraph 40 of the lease contract, "You'll be liable for the following charges, if applicable: unpaid rent; unpaid utilities; unreimbursed service charges; repairs or damages caused by negligence, carelessness, accident, or abuse, including stickers, scratches, tears, burns, stains, or unapproved holes; replacement cost of our property that was in or attached to the apartment and is missing; replacing dead or missing alarm or detection-device batteries at any time; utilities for repairs or cleaning; trips to let In company representatives to remove your telephone, Internet, television services, or rental items (If you so request or have moved out); trips to open the apartment when you or any guest or occupant is missing a key; unreturned keys; missing or burned•out light bulbs; removing or rekeying unauthorized security devices or alarm systems; agreed reletting charges; packing, removing, or storing property removed or stored under Par. 14; removing or booting illegally parked vehicles; special trips for trash removal caused by parked vehicles blocking dumpsters; false security-alarm charges unless due to our negligence; animal-related charges under Par. 6 and 27; government fees or fines against us for violation (by you, your occupants, or your guests) of local ordinances relating to alarms and detection devices, false alarms, recycling, or other matters; late payment and returned-check charges; a charge (not to exceed $100) for our time and inconvenience in our lawful removal of an animal or in any valid eviction proceeding against you, plus attorney's fees, court costs, and fi ling fees actually paid; and other sums due under this Lease. You'll be liable to us for: (A) charges for replacing any keys and access devices Per paragraph 38 of the lease contract, "You must thoroughly clean the apartment, includingdoors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms. You must follow move-out cleaning instructions If they have been provided. If you don't clean adequately, you'll be liable for reasonable cleaning charges—including charges for cleaning carpets, draperies, furniture, walls, etc. that are soiled beyond normal wear (that is, wear or soiling that occurs without negligence, carelessness, accident, or abuse)."in the "Desired Settlement" it states that Mr. [redacted] is requesting that the United Realty return the remaining part of my security deposit pertaining in regards ($35: labor. $20: Oven cleaning and $20: drip pans)We have followed the lease contract in regards to the charges that we billed to the resident and are more than happy to provide the documentation as to why the charges were passed to the resident. The charges will remain on the account as stated in Mr. [redacted] security deposit refund letter.

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