Service Electric Cable TV

Have been having internet speeds at less than 1/2 of the speed I’m paying for. Some channels don’t come in at all on the cable side of things. Tried calling only to wait an eternity for someone to answer. A recording said someone will get back to me if I leave a call back number. It’s been well over a month. No call back. I tried the “contact us” on the website using the email form. O one every responded. These people are just asking for me to cut the cord. If I do, my internet will not be coming from Service Electric

I have been having trouble with my internet since December , I have been resetting my router every other day finally at the beginning of April I called service electric cable and they set up an appointment for a week later the next day my friend that owns a house called also for service and they came the same day after hearing that I was upset because I have units and pay for the highest speed and more money then he does a I have to wait a week that's not right so I called back and complained to a rep and she then informed a supervisor and they where told that my internet needed to be fixed right away due to it being used for online job purpose .!!!! (Note they found out that it was a signal problem and they had to correcting it ) so the supervisor informed me that they where going to send a technician the next day from to .!!!!! OK the next day I called off from work and waited all day until 6pm NO-SHOW-NO-CALL now that's bad so I call back Service electric cable and they could not answer me y I got a no show no call all they told me was that my problem was in the street not my house but I believe my box is bad too ....Now its the end of the month a I keep calling a complaining and they keep saying someone will call you and they will put a slip in for a repair man.....Wow should I continue paying $a month $1,a year for the past years that's in total $19,I have played service electric cable since I joined and that's what I get in return horrible service and no show no call "Nice" and to finish this note the representative offered me $dollers off my next bill Wow I told her to keep it that was a slap in my face after so much money and patience I have had with this company I'm about to pack everything up and deliver they box's back ..!!!!! Yours truly the C [redacted] family.....:-(

We are in receipt of your letter and would like to respond as follows:We are currently working on upgrading the system in the Whitehall areaThe new equipment is expected to be in and installed by the end of AugustOur Broadband manager has contacted Mr [redacted] with this information.Sincerely,Jennifer B [redacted] Regulatory Affairs Director

We are in receipt of your letter and would like to respond as follows:After reviewing the calls for Ms***, We will be honoring the price quoted for one year The CSR incorrectly quoted Pennsylvania pricing promo which was available for one year.Ms [redacted] will receive this promo.SERVICE ELECTRIC CABLE TV, INC.Jennifer B***Regulatory Affairs Director

July 25, 2017Dear [redacted] ***:Jon B***, Broadband Supervisor made in error in contacting [redacted] OriginallyHowever, he did contact [redacted] correctly on 7/21/We did try to follow up with [redacted] on 7/24/If the problem persists, please contact our office.Jennifer B.Regulatory Affairs Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Reply......I believe there should be a option for the SECTV customer to have these crossover NY or Phila channels There should be a choice, and necessary charges as they would for certain premium, HD channels, etc The consumer has no choice, no options whatsoeverEspecially if the options are important enough to affect the consumer's daily life This [redacted] market area is very much SPLIT between NYC and Phila influencesAs many more people move into this area from NJ and NYC over the past yearsMany commute to their jobs in the same NYC and NJ area This area always had the NY channels since antenna daysbasic channel [redacted] They should still remain available as an option even if there is a charge Thank you for at least saving [redacted] **

Dear [redacted] , On 2/10/I spoke to the customerI informed him about some field work that was scheduled to be completed this week that should fix his internet speed issuesI also scheduled a technician to look into his TV tiling issue, Thank you,Jonathan B

[redacted] April 4, 2017Dear [redacted] ***We have spoke to [redacted] about her internet in the pastWe are working in upgrading our system to alleviate slower speeds at peak timesWe also tried contacting her about a service issue that has been resolvedIf [redacted] has any other issues, she may contact Our Office.Thank you,Jennifer B [redacted] Regulatory Affairs Director

On 1/20/ we upgraded hardware to fix the speed issues this customer was experiencingI spoke to the customer on 1/21/to inform him of the upgradeThank you, Jonathan B***Technical Support Supervisor Service Electric Cable TV and Communications

January 11, 2016Dear [redacted] : We are in receipt of your letter and would like to respond as follows: Jon B***, Technical Support Supervisor, spoke to [redacted] on January 8, Jon explained we are experiencing congestion on the equipment where [redacted] 's modem is connectedJon gave [redacted] an update for the installation of the new equipment, issued credit, and made an arrangement for his billJon will keep [redacted] updated of any changes.Jennifer BRegulatory Affairs Director

July 19, 2017Dear [redacted] ***:Jon B***, Broadband Supervisor, spoke to [redacted] and rectified the situation.Jennifer B.Regulatory Affairs Director

February 18, Dear [redacted] ***: We are in receipt of your letter and would like to respond as follows: We have been working with [redacted] to diagnose his high ping times and speed issues he is experiencingUnfortunately, troubleshooting is not always simpleWe have started at the basics and have escalated his problem to our fiber and headend departments, as well as, [redacted] Network Control.We have spoken to [redacted] via [redacted] on 1/23/2016, 1/26/2016, 1/27/2016,1/28/2016,1/29/2016, 2/1/2016, 2/2/2016, 2/3/2016,2/5/2016, and 2/15/On February 16, [redacted] made a change in traffic flow, which they believe will alleviate his issuesWe left a message with this information, but, to date we have not heard backIf this does not fix [redacted] 's problems, we will continue to troubleshoot.SERVICE ELECTRIC CABLE TV, INC.Jennifer B [redacted] Regulatory Affairs Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:this is just a copy of the companies first responseNothing has changed and they continue to state the same informationOnce again, they are not listing these charges as monthly or recurring even when clicked on the more information buttonI stand by my complaint indicating that Service Electric is not being upfront with their pricing and therefore deceiving customersRegards, [redacted]

July 21, 2016I have received your complaint from the Revdex.comI would like to help you with getting services installed at [redacted] Easton, PA ***.First, our credit checks are soft credit checksWhat this means is we only check the score of the credit and not a full background check We use this to determine if an advance payment is required.Since we just had a recent tenant with a balance, we do require proof that you are a new tenant and not associated with the other account.We can do several things to do thisOne, with your permission, we can do a full credit checkPlease note, a full credit check will show on your credit historyThe soft credit checks we complete do notIf you do not wish to have a full credit check, we can check your lease dates to verify that you are new to the apartmentYou may scan this lease and send to me via email.After we have this information, I can schedule your install for you.Jennifer B [redacted] Regulatory Affairs Director

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have been having issues with my services the past few monthsMy modem likes to random restart daily at night and in the morning and I was told I have a good connection and better than most people and I should deal with itThe after hours support can do nothing for me which is PenTele Data and Service Electrics staff is rude and insultingWill be glad when I can move out of my apartment and away from their serviceIf you are going to have boundary contacts to screw customers, at least offer good service

We are in receipt of your letter and would like to respond as follows: [redacted] has a service call on December 20th, Our customer service representative, Courtney, spoke to Ms [redacted] and she said service is better and she will keep an eye on it Ms [redacted] may call our office if she has any further issues with her service.Service Electric Cable TV, Inc.Jennifer B***Regulatory Affairs Director

April 21, Dear Sir or Madam,I am in receipt of Complaint [redacted] and wish to respond as follows: After reviewing [redacted] ***'s account, we will credit back the installation fee ($41.95) as requestedWe apologize for any inconvenience he experienced with customer service and his appointment.Sincerely, Nicole S Service Electric Cable TV

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have been in direct contact via email with a MrJonathan B***I have explained to him that this is ridiculous their constant excuses for this issueAnd not notifying their customers in regards to itI am obviously not the only customer with this issue and we are basically paying for a service that we are not gettingI hope they reimburse all the customers affected by this and not just myself Regards, [redacted]