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Service Energy, LLC.

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Reviews Service Energy, LLC.

Service Energy, LLC. Reviews (3)

Horrible experience. Cancelled out this very high priced oil company after several years of service, only to have them come back months later and overfill our tank which leaked into our basement and on our lawn out front. They had the nerve to leave a bill for oil we didn't need or want and don't even know how much we received cause most of it went on our lawn and our basement floor. This company either did this spitefully or the driver doesn't know when a tank is full. I called and complained to deaf ears. So if you are looking for a very high priced heating oil company that has very inexperienced delivery people and you don't mind overflowing oil in your home then this is the company for you. I refuse to pay the 81.51 bill this company left me just laying in my yard because I have photographic proof that very little if any went in my tank because my tank was already full when Service Energy delivered oil.

Review: The propane co. used my $75 deposit to pay a portion of my bill. When I questioned it, they said someone moved out of another bldg. and they said they thought it was me. I have not moved and I have always paid this propane co. without incidence. Now they are telling me that a balance of $110. is due or they will terminate my service and this balance includes $75. This is wrong. They are difficult to work with.Desired Settlement: I would like them to credit my acct. $75. Once this is done, I will pay accordingly.

Business

Response:

We have taken the money from her security deposit and applied it to her balance which is what she asked for.The customer was going to move out of her apartment; and we refunded her security deposit. She ended up not moving out and returned the money.We applied back against the security deposit wich we believed she knew. Now she say that is wrong. It is not worth the effort fighting over. If she had justcalled and requested it; we would not have had to go though this.

Review: I HAD SERVICE WITH [redacted] OVER 20 YRS. THIS WAS BEFORE SERVICE ENERGY PURCHASED IT. I HAD BEEN VERY SATISFIED WITH [redacted]. MANY THINGS BEGAN TO CHANGE WITH SERVICE ENERGY. CUSTOMER SERVICE REPRESENTIVES MANY WERE RUDE. IF YOU HAD TO CALL ON AN ISSUE ,MORE THAN ONCE,CONFLICTING STATEMENTS OR,YOU WOULDN'T GET 2 ANSWERS BEING THE SAME. I COMPLETELY PAID MY ACCOUNT OFF JULY 16,2014. I WAS REALLY DISSATISFIED WITH THEM .DURING OUR PREVIOUS WINTER OF 2013-2014. I HAD REMANING $337.69 OF PROPANE LEFT IN TANK,WHEN I REQUESTED I WANTED TO END MY SERVICE WITH THEM,THIS WAS PAID FOR IN FULL IN JULY, THEY HAD CHARGED ME WITH 2 PICKUP TANK FEES,ONE IN AMOUNT OF $125.00, AND ANOTHER OF $99.00. I WAS GRANDFATHERED IN UNDER [redacted] BEFORE SERVICE ENERGY TOOK OVER, AFTER MUCH COMPLAINING, THEY SENT ME A REFUND CHECK FOR $238.69 KEEPING $99.00 AS TANK PICKUP FEE. I HAVE NEVER SIGNED OR AGREED TO THESE FEES OR WAS NEVER TOLD OF THIS, DURING MY SERVICE TIME WITH THEM.Desired Settlement: I WANT THE TOTAL AMOUNT OF $99.00 WHICH WAS KEPT THAT WAS APART OF MY REFUND, THEY KEPT, AND WE HAD NO ORAL, OR WRITTEN AGREEMENT THAT CHARGE WOULD BE LEVIED TO ACCOUNT, ALSO THEY RETURN PROPANE TO THEIR TANKS AND RESELL TO OTHER CUSTOMERS. [redacted] HAVE NEVER DONE ANY ROUTINE MAINTEANCE ON MY TANKS,NO CLEANING OF TANKS ,OR COMING OUT AFTER WINTER SEASON TO CHECK FOR LEAKS OR OTHER DAMAGE TO TANKS OR PROPANE LINES AFTER PREVIOUS WINTER SEASONS.

Business

Response:

On an annual basis we send out the companies’ terms and conditions as well as safety information. In addition our terms and conditions are available on our web site. There is also a section that describes the fees and charges by the company. Both discuss the process of getting credit back for propane left in the tanks and the charges associated with the process. Section 11 of our terms and conditions is where you find our process. A couple of points; first of all the company policy is to refund the customers the lower of the price the customer paid or the wholesale price. Because [redacted] was a long term customer; we refunded her the price she paid for the propane not the current wholesale price which is substantially lower. We did this as a courtesy to her. The tank at her house was full as such it weights over 200 extra pounds each. The company not only has to pick the tank up but also as our web site explains we need to go through the process of draining the tank before we are allowed to put it back in service. Because we gave [redacted] full price for the propane; she got a significant refund. The company also reversed the drain charge which would have been $125. In the end the only charge that was made was a $99 tank pick up charge. She still received a refund of $239. The company already reversed two policies for [redacted]. Nothing prevented [redacted] from using the propane in her tanks before she had them picked up.

As a company I do not know how we can do more to disclose our policies. The customers are notified when they become a customer; they receive annual reminders with any updates, and all the information is always available on line with additional section explaining charges and fees that could be confusing. It this case we gave [redacted] more credit then was required. I am sorry she is unhappy about the situation; but do not know how we can operate in a more open and transparent fashion.

We have compromised all ready. The only thing that will make [redacted] happy is if she gets everything she wants even if she is not entitled to up which is not reasonable

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Description: OILS-FUEL, PLUMBING CONTRACTORS, SEPTIC TANKS & SYSTEMS CONTRACTORS & DEALERS, HEATING & AIR CONDITIONING, GAS-PROPANE, GAS-PROPANE-EQUIPMENT & SUPPLIES

Address: 3799 N. DuPont Highway, Dover, Delaware, United States, 19901

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