Service Lighting, Inc.

To Whom It May Concern, O3/11/
*** *** placed an order with our company via Amazon.com on 2/13/Unfortunately, *** placed an order for an item he did not completely understandWe do list our phone number for any customer who has questionsWe are happy to help customers with any
questions before they complete their purchaseHowever, we are not the only seller of this item on AmazonWhen there are multiple sellers we cannot control the listing
*** contacted us on 2/and requested a returnWe emailed the customer back and provided the return information
The product was returned to us and we issued a refundDue to the customer's confusion and frustration, we have waived the restocking fee that is applied to all returnsThe customer has received a full product refundPer our Terms and Conditions listed on Amazon the customer is responsible for the shipping cost (outgoing and returns)
We have handled this transaction above and beyond our Terms and Conditions described on AmazonWe do not owe the customer any additional refunds
Thanks,
Lindsey ***
Service Lighting
(dba eLightBulbs.com) Customer Service Manager
www.servicesighting, corn (ELightBulbs response 57325779.pdf)

(The consumer indicated he/she DID NOT accept the response from the business.)
This is outrageousOften the fuse type specification, includes the physical sizee.gauto fusesTo expect customers to do an exhaustive research on everything they buy is unreasonableFurther the retailer knows this fuses comes in multiple sizes and failed to list the size of their productTHIS IS A CLASSIC CASE OF BLAMING THE VICTIM! This conflicts with the company pledge of taking care of customersThey also profit by confusing customers as few will return the parts due to shipping costs and time it takes