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Service Link Reviews (3)

• Nov 20, 2020

Appraisers
Not the best experience
May have payments issues on one that was late but they told me to proceed

Review: Service Link in conjunction with my mortgage company BofI Federal Bank was the processer of my new refinance mortgage and was supposed to file my deed and property documentation to be recorded by my county. 2 months after closing Service Link still has not sent my documentation off to Montcalm Co., MI to be properly recorded. I was told by [redacted] on June 26, 2014 that the documents were rejected by the county and she hasn't received them back yet to see why, but she should be receiving them any day. I waited another week and checked with her and she said they still hadn't arrived, were sent back through the US Mail, and it would take a long time. After almost 2 weeks they still have not contacted me to say that they docs arrive. I just don't feel it would take 2 weeks to send mail from Michigan to California. I will take legal action if needed to make sure I get these documents filed so I am the sole owner of this property.Desired Settlement: I want the loan filed with Montcalm Co. MI Register of Deeds now!

Business

Response:

The county rejected the deed because the deed was missing a transfer tax exemption code. The servicing company for the borrower’s land contract provided the prepared deed and did not complete it accurately which caused the rejection from the county. Unfortunately the County Recorder’s office did not notify ServiceLink the deed was being rejected before sending the deed back to ServiceLink office by regular US mail. ServiceLink was not aware of the county rejection or the reason for the rejection until the borrower contacted our office. We have no control how the County Recorder’s office chooses to send documents. The Recorder’s office sent the deed via US mail and took a couple of weeks to reach the our office.

Review: Loan: [redacted]-1 Ivy M. [redacted]Service Link reference number: [redacted] Request: Taxes due on both parcels were not fully covered at the close of escrow. Both parcels [redacted]. To avoid a tax sale I paid my taxes online over a month after escrow closed. I called and called, they are very hard to get a hold of.The delinquent taxes on parcel [redacted] were not brought to current. Afraid of a tax sale, I was compelled by fear to bring the taxes current and I have sent correspondence to the company for months attaching a receipt. They have lost the information I have sent each time and I have had to start over. I am not receiving my promised title insurance for my home.Desired Settlement: They must provide the title insurance and cover the delinquent taxes that amount of $1,709.22 for parcel [redacted]The delinquent taxes on parcel [redacted] were not brought to current as promised before the close of escrow.

Business

Response:

Hi

I apologize if you hadnt received a response from me early. It appears we have resolved the issue in regards to Mrs. [redacted]s refund of her taxes. A refund was sent to her directly to a P.O. BOX per her instruction. The reason for the delay in her receiving the funds was due to us waiting on the seller to refund us the taxes that she paid on behave of the seller. If you need anything please feel free to contact me directly.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Escrow Service

Address: PO Box 14569, Wichita, Kansas, United States, 27709-4569

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