Dear Sir or Madam: I have received information from our business group that on 12/12/16, they extended a buyout offer in the amount of $824.25 to Ms. [redacted] to resolve this dispute. They are currently waiting for Ms. [redacted] to return a signed acceptance letter, so they can process a...
payment check for her.[redacted] A. [redacted]AIG Consumer Complaints Division | AIG Property Casualty
Service Net Warranty, LLC (“SNW”) has completed a review of the abovecaptioned complaint which was filed by the Complainant with the Revdex.com regarding his Repair Coverage Service Contract (“the Plan”). The Complainant is requesting the repair of his [redacted] Notebook (the “notebook”),...
or a full premium reimbursement. By way of background, on September 10, 2015, the Complainant initiated a claim (claim number [redacted]) with SNW, reporting that his notebook, which was purchased from [redacted]com, would not connect to his wireless network. The Complainant did not complete the required call with SNW’s remote technical support desk; therefore, the claim was closed on January 9, 2016, due to inactivity. On March 31, 2016, the Complainant contacted SNW and stated that the notebook continuously disconnects from his wireless network. A claim was initiated (claim number [redacted]) and the Complainant completed the required call with SNW’s remote technical support desk which determined the notebook would need to be sent into a vendor for repair. On this same date, service provider ** Services, Inc. (“** Services”), was assigned to the claim. The Complainant was advised to send the notebook to ** Services and was provided with a prepaid UPS label. On April 17, 2016, ** Services received the notebook. On April 19, 2016, ** Services tested the wireless connectivity of the notebook by tethering the product to their in-house wireless network for 10+ hours. During this diagnostic testing period there were no network disconnections logged by ** Services. Additionally, on April 22, 2016, a level 2 diagnostics test was conducted by ** Services on the notebooks wireless card and no hardware issues were found. The notebook was tethered to a second in-house wireless network for 48 hours, resulting in no reported network disconnections during this 48 hour diagnostic testing period. On April 25, 2016, ** Services reported that the hardware failure reported by the Complainant was unable to be duplicated and the product was shipped back to the Complainant. ** Services suggested that the instability of the notebook’s wireless connection may be related to the Complainant’s wireless network rather than the notebook’s wireless card. As noted above, the notebook was subjected to over 58 hours of unfettered wireless connectivity on two different wireless networks, with no reported connectivity issues. ** Services also did not detect any hardware issues. Therefore, no further repairs can be performed on the notebook until a valid hardware failure occurs. Pursuant to the Plan, the Complainant is not eligible for a replacement or refund of the notebook at this time. I trust that I have satisfactorily responded to your inquiry. Should you have any questions or require additional information, please contact me directly and reference our file number, [redacted].Sincerely, [redacted]
Dear Sir or Madam: I have received information from our business group that on 12/12/16, they extended a buyout offer in the amount of $824.25 to Ms. [redacted] to resolve this dispute. They are currently waiting for Ms. [redacted] to return a signed acceptance letter, so they can process a...
payment check for her.[redacted] A. [redacted]AIG Consumer Complaints Division | AIG Property Casualty
Service Net Warranty, LLC (“SNW”) has completed a review of the abovecaptioned complaint which was filed by the Complainant with the Revdex.com regarding his Repair Coverage Service Contract (“the Plan”). The Complainant is requesting the repair of his [redacted] Notebook (the “notebook”),...
or a full premium reimbursement. By way of background, on September 10, 2015, the Complainant initiated a claim (claim number [redacted]) with SNW, reporting that his notebook, which was purchased from [redacted]com, would not connect to his wireless network. The Complainant did not complete the required call with SNW’s remote technical support desk; therefore, the claim was closed on January 9, 2016, due to inactivity. On March 31, 2016, the Complainant contacted SNW and stated that the notebook continuously disconnects from his wireless network. A claim was initiated (claim number [redacted]) and the Complainant completed the required call with SNW’s remote technical support desk which determined the notebook would need to be sent into a vendor for repair. On this same date, service provider ** Services, Inc. (“** Services”), was assigned to the claim. The Complainant was advised to send the notebook to ** Services and was provided with a prepaid UPS label. On April 17, 2016, ** Services received the notebook. On April 19, 2016, ** Services tested the wireless connectivity of the notebook by tethering the product to their in-house wireless network for 10+ hours. During this diagnostic testing period there were no network disconnections logged by ** Services. Additionally, on April 22, 2016, a level 2 diagnostics test was conducted by ** Services on the notebooks wireless card and no hardware issues were found. The notebook was tethered to a second in-house wireless network for 48 hours, resulting in no reported network disconnections during this 48 hour diagnostic testing period. On April 25, 2016, ** Services reported that the hardware failure reported by the Complainant was unable to be duplicated and the product was shipped back to the Complainant. ** Services suggested that the instability of the notebook’s wireless connection may be related to the Complainant’s wireless network rather than the notebook’s wireless card. As noted above, the notebook was subjected to over 58 hours of unfettered wireless connectivity on two different wireless networks, with no reported connectivity issues. ** Services also did not detect any hardware issues. Therefore, no further repairs can be performed on the notebook until a valid hardware failure occurs. Pursuant to the Plan, the Complainant is not eligible for a replacement or refund of the notebook at this time. I trust that I have satisfactorily responded to your inquiry. Should you have any questions or require additional information, please contact me directly and reference our file number, [redacted].Sincerely, [redacted]