Service Now Plumbing & Rooter

Business states that they have contacted the consumer directly and reached a mutual agreement in the resolution of the matter

The reason that you had not heard back from me was that I was waiting to receive the promised check from the company. I could just see responding to you that the
issue was settled and then not ever receiving the aforementioned check. I have now received and cashed the check that was promised me. I thank the Company and the Revdex.com in their efforts to right a very bad situation. *** ** ***

Business states that they have contacted the consumer directly and reached a mutual agreement in the resolution of the matter.

They came out right away and [redacted] was professional,articulate and very thorough. [redacted] worked 12 hours the first day and 12 hours the next day to get us up and running again. He truly went beyond the call of duty and explained everything to us. I can't say enough about [redacted] he was fabulous!

Review: I Received demand to pay $1187 for services which were never ordered, nor performed from Service Now Plumbing & Rooter. Also, received numerous phone harrasment. This is an act of scam, and identity theft.Desired Settlement: I am requesting Service Now Plumbing & Rooter to withraw all illegal claims/actions against me of the charges, and this company should be fined, and punnished appropriately for violating the contractor's laws, and practices for atempting to damage the wealthfare of our community, and residents.

Business

Response:

We are in receipt of your letter regarding the above complaint. We have already responded to Ms. [redacted] via certified letter telling her of our decision not to pursue the matter any further (see attached copy of the letter). Her credit card company refunded her the full $1187.00 and nothing further was collected. Nor was any legal action pursued. We have already spoken to the California State License Board and provided them with the same information.

As far as we are concerned this matter is closed.

Sincerely,

Consumer

Response:

I am rejecting this response because:

Service Now! Plumbing & Rooter failed to disclose the reason(s) of their wrongful actions: including numerous harrassed collection attempts, threaten to take me to court, threaten to put lien on my property, produce false incvoice/documents, abusing others' credit card informations, and fails to appoligize for all of their wrong doings. These actions could have done major damages to destroy my family of 5 children, and rental business if not being discovered.

All they say was they've dropped the case.

They could have successfully pocketed illegally amount of money, if I did not have the gut to go this far to report them to your agency. Someone must be punished for this Scam type of action. Any contractor should have know better that charging servies that are never being performed to innocent citizen is a form of crime, and can not be excused by simply say "Dropping The Case'.

Sincerely,

###-###-####

Business

Response:

We are in receipt of your letter dated March 21, 2014 regarding the above complaint. I have attached some additional documentation to support our position. On 8/17/13, a man named [redacted] (whom we believe is the tenant) contacted our company and scheduled an appointment for plumbing services at [redacted] Way. Our technician, [redacted], responded to the call on that same day. Attached is a print out of our schedule that day showing the entry for the [redacted] address.