Service Plus Heating & Air Conditioning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***

We would be happy to refund your $We can not however service a non working furnace, we would ask that you have the repairs made and then we would be happy to clean your furnace for the cost of $Please let me know how you would like to proceed Thank you again *** [redacted] - Owner Service Plus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I want them to send Trane Rep to my house to fix the damage sheet metal and realign sheet metal so it goes back the way it was before last tech took it apartThey are the only ones that has worked on my unit last 3- times for Preventive service & cleaning Please respond on sending A Trane dealer if they are unable to fix and or finish job they started on this Complaint Or $ paid to me and I'll get some one to address this Issue there choice

Hello It is unclear what they are asking for can you please clarify Is the customer willing to accept a $payment to resolve this complaint ?

I called and spoke to the customer and we are repairing his Air Conditioning system at no charge it will be done this week Thank you Chris C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They have been working on my unit last 3- years On Pm'sAnd last year they damaged electrical Componet's and also fixed the contractor & and 1- compComponet's burnt up by a Tech Toby ? They made good on that service run and Jennifer office clerk agreed to fixing unit that they worked on& damageAnd added 1- year pm serviceDue to there code of ethics 100% customer satisfaction agreement on workAnyway from end of yr16- yrthey were doing work 3- services When we had are heating unit taken care of they sent tech Matt B [redacted] ? Which was a older and a good techSo when my A/ C service was ready for service I Requested Matt perEmail which they knew up frontThey end up missing 2- appointments & finally apolized for mix up from new girl in office and sent a younger kid new to there company without checking with me on my Request , sent out a kid out that was not detailed & worked with a Impact gun that damaged holes to line up panels in a hurry ck-eye all holes some panels not even dropped down correctly on pad, that's how he forced all hole sideways screws went in sideways Then Cory tech that damaged panels said he's sorry but, you probably ought to call Trane you have yr warranty on parts and laborI said No you guys have been working on this unit , you damaged unit you call! He made some kind of comment we are not a authorized dealer for Trane , then I said then why have you guys been doing all preventive maintenance on my unit thenThen he talk Service MgrKirby ? Told him probably need all new sheet metal etcThen tech Cory said Don'T worry you guys are our customers we take care of are customersAlso, wife spoke to Chris C [redacted] owner of ServicePlus and he told wife they jumped on him for taking all the panels off to wash condensers fins from cotton wood& dog hair sucked in over timeWhich this company has worked on my unit only them pass yrsNo other people to Blame! !! Chris asked for photos he Requested , then blew us off after photos were sentThey need to stand up for they work as in there Brochure Code Of Edtics 100% Satisfaction & be Responsible for there work legally that they incurred Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, it's been days and we are still seating here with a defective A/C unitOn a side note, I took a picture of the label on the Bryant unit, and its coolant capacity is 5.23lb; so please correct the estimate of 6.0lb of coolant you made days ago Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com We have made contact with [redacted] and we are working to resolve these issues Last friday 7/8/I had a crew to the [redacted] residence to replace the indoor TXV and flush out the A/C system we recharged the system and as of 7/13/we believe that this has solved the problem.I have also offered to extend to the [redacted] 's years or free maintenance on there HVAC system to make sure that no more problems occurThank you Chris C [redacted] - Owner

We are currently at the job site location and we are making the necessary repairs to the sewer line We anticipate the work to be completed this week April 10th We will be putting the affected area back in the manner we found it.Thank you [redacted] Owner

Thank you for contacting Service Plus, I have spoken with the service technician that was at your home he informed me that the reason you heat pump system was operating in auxiliary heat is that you have a refrigerant leak and the system needs to be pressure tested to find the leaks and then repaired and recharged with new refrigerant He also stated that the leak was diagnosed with a electronic sensor and that at no time did he damage your piping or heat pump.I under stand that would wanted us to save the refrigerant but this simply cannot be done until the leak is identified and repaired The original proposal leak test and repair and recharge your heat pump was $we feel that our offer of doing this repair for $is very fair.We will not agree to pay for another company to do the repair on your system due to the leaks being present before we arrived to service you heat pump.Feel free to contact me directly Chris C [redacted] -317-938-Service Plus - Owner

Dear Mr [redacted] , Thank you for your feedback on your recent service with Service Plus, I have reviewed the issues that have arose from our visit to your home and spoken with our staff and the technician that worked on your air conditioner I know that their are two sides to every story and I can only go by what I am told and what I observe from our staff and from speaking with you on the phone, it is my opinion that the panels on your air conditioner where damaged before our visit and that our technician did everything he could to put the panels back in place correctly I would advise you to reach out to the installing company and have them address this issue I have offered you a refund of the $you spent with our company.I hope this helps Thank you Chris C [redacted] Owner Service Plus

Thank you for reaching out to us, We would be happy to refund you in the amount of $I will have our office send out the check today We have terminated the employment of this technican due to these type of complaints I am truly sorry for the trouble Chris [redacted] Owner Service Plus

We will be refunding amount of $We are sorry for the confusion regarding this service Thank you Chris C [redacted]