Service Professionals Inc.

Review: We contacted the business to have them snake our basement toilet. They sent an inexperienced plumber, he got the snake stuck in the pipe. The company insisted that there was a break in the pipe. They left the snake in the toilet open, unprotected, raw sewage and methane gas was seeping into my home fro 4 days, the job that was supposed to cost $500, was now $5000.00. They would not agree to remove snake until we agreed to pay the cost to remove the snake and do the "repair". The damaged my window and wall in an attempt to remove the snake. The sewage damage resulted in my basement having to be gutted. I had to leave my home for 4 days to because of the unsanitary conditions The company took no effort to try to stop the sewage damage, did not have urgency to try to repair the issue when they did receive the permits. Total lack of customer service and communication. I subsequently hired another company after we did not hear from Service Professionals when they did not show up to do the work. We received one more call saying that they needed an additional $1800.00. The snake was removed. I have documentation that there was not a break in the pipe, it was the snake head was too large for the pipe. I have pictures of the damage, notes from plumber who removed the snake.Desired Settlement: I request reimbursement for my out of pocket expense related to the removal of the snake, damage to my window and wall, and my insurance deductible.

$5004.25

Business

Response:

We will continue to deal with this through our attorney. [redacted] had already contacted his attorney when I received this message.Thank you,[redacted]

Guys from service professionals were extremely professional and courteous.
[redacted] , [redacted] and [redacted] did an excellent job on the install and they were respectful of our home. They were prompt, and were a pleasure to deal with.
Big time thumbs up!

Review: I purchased a furnace, water heater and humidifier which was installed over a two-day period on December 2, 2013 and December 3, 2013. The Service Professionals' technicians informed me and my husband (in writing) that they could not pull 240 volts from breaker panel and the office would be told first thing in the morning for an electrician to come out. On Friday, December 6, 2013, my husband called the company to ask why we had not heard from anyone regarding the completion of the humidifier installation by the electrician. He asked that someone call regarding the situation by Monday. On Monday, December 9, 2013, I called and was transferred to someone "who coould help me with this problem". I was transferred to a female (didn't catch the name) and was asked if I would be available on Tuesday and that I would receive a call back because she would contact the electrician and he would get back to me. My salesperson called me right after this call and said he was unaware that there was a problem with the installation having not been completed. I filed a complaint on January 3, 2014 with the Revdex.com but was told today that it had not been received. I am filing my complaint again today (January 28, 2014). It has been almost two months and no one has contacted us. There have been no permits or inspections issued or performed for this equipment. I find the customer service at this company to be extremely poor.Desired Settlement: Since there seems to be a problem completing this job, the company can remove the humidifier equipment and issue me a refund check of $1,929.00 since this equipment has been paid in full..

Business

Response:

Good Morning,

After speaking with [redacted], I was made aware that she will not accept a repair to the humidifier. At her request, we will return tomorrow to remove the humidifier and refund her purchase price.

Thank You,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I was told by T[redacted] that the equipment will be removed (today) on February 27, 2014. The appointment was to be between 8:00am - 9:00 am. It is now 10:00 am and I have not heard from anyone at Service Professionals. Exactly when am I getting my refund since I don't trust anything these folks say because of several untruths that were told to me when I spoke to [redacted] regarding this situation.

Regards,

Review: On July 9, 2013, a technician with Service Professionals visited my house and evaluated my A/C unit and was charged for that service. He also changed a condensate pump and blew out a drain line. The total bill came to $718.81. After a couple of days, I phoned Service Professionals to discuss the bill and make certain I had been charged correctly. No one was available and I left my number to be called back. To date, no has returned my call.Desired Settlement: This charge of $718.81 seemed exorbitant for an inspection of the unit and a 15 minute replacement of a $50.00 condensate pump. I had the nagging thought that I had been over charged in some way. But no one called me back, so I do not know.

Business

Response:

Good morning,

I am responding to this complaint and would like you to know this is the first that I have heard of it. I am the customer service manager here, and I tried to reach out to our customer twice yesterday and has not heard back as of yet. My telephone number is [redacted] I will continue to try and reach the customer.

Thank you,

l[redacted]