Service Scouts, Inc.

I have been a full time mystery shopper for 3 years. I would be careful doing business with Service Scouts. I’m a reputable and dependable shopper and have had no issues with several other MSCs.

The scheduler was curt and sent some terse emails to me. I tried hard to remedy the situation to no avail. Communication is very poor.

Service Scouts, is not at all what I anticipated as a Mystery Shopping Company. It's not the REAL to me. And, not only that I performed a shop on December 28 and they just left the shop unedited on my shop-board from December 28-31 and then, at 11:30 pm on New Year's Eve December 31, three days later they expected me to correct an Edit that they say needed editing. Service Scouts does not even train the new Mystery Shoppers on doing the correct survey's procedures, etc., they just throw things at you and send things back for editing, and not only that I have two shops that I did not get paid for yet. Service Scouts needs to get it together.

Service Scouts refuses to pay me for a shop that was successfully completed for them. Shop followed all instructions and has been denied payment. When asked why owner and manager refuse to state why it was not being paid. Shop was completed on Jan 7th and Service Scouts owes the shopper $45.00Desired SettlementRemit payment to me in the amount of $45.00Business Response Date: March 6, 2016Good evening Revdex.com,Thank you for your concern. Please allow this correspondence to serve as a response to [redacted] Rewarding Exceptional Service since 1996.Since 1996, Service Scouts the nation's premiere mystery shopping and service improvement consulting company. We partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management and employees to create an energy your patrons will feel, appreciate, and value.We have built a very as successful business on performance excellence through referrals. [redacted] is an Independent Contractor and agreed to our contract on 3/22/2005 at 7:12pm.He has completed 197 assignments over 10 years for us. He used to be excellent, however most recently the quality of [redacted] work slipped considerably to am unacceptable level that effects the quality of our brand and work promise to our clients. We rated him fairly in each of his 197 Assignments and properly and informed him each time through our ratings system what he need to do to comply according to the contract and work product. A few of his last assignments were not performed to requirements and most recently the $45 assignment in question didn't meet the minimum requirements our clients expected. [redacted] lacked integrity and his communication was unprofessional and contentious. [redacted] breached our contract. We denied payment appropriately according to the contract and requirements for the work product. In addition, [redacted] has been harassing me and my staff with daily emails and as many as 5 phone messages per hour Correspondence Background: From: [redacted] mailto:[redacted] Sent: Friday, January 22, 2016 3:57 PM To: '[redacted]' Cc: [redacted] Subject: RE: Scheduling for January & February at the Movies in Your Area! [redacted], Your payments have been denied. You did not complete the shop to the minimum requirements set forth in the shop notes and shop requirements. This was outlined to you when your shop was edited on January 11. From: [redacted] Date: Tuesday, March 1, 2016 at 9:10 PMTo: [redacted] Cc: [redacted] Subject: RE: BSA Relation meeting[redacted],You copied me on an email that has nothing to do with me or Service Scouts. I have requested three times that you do not contact me again. In doing so you are violating federal regulations. If you contact me again, I will turn the matter over to legal counsel.This is a final request that you cease and desist.[redacted]Quality Assurance CoordinatorOn Mar 1, 2016 11:11 PM, [redacted] wrote:[redacted]I will remove you when I get paid as [redacted] promised me. Until then you can expect an email a day until I get paid.[redacted]Date: Tue, 1 Mar 2016 22:42:05 -0500Subject: Re: BSA Relation meetingFrom: [redacted]To: [redacted]Please remove me from your address boodYour Guide to World Class Customer Care!From: [redacted] mailto:[redacted] Sent: Friday, January 22, 2016 3:57 PM To: '[redacted]' Cc: [redacted], Your payments have been denied. You did not complete the shop to the minimum requirements set forth in the shop notes and shop requirements. This was outlined to you when your shop was edited on January 11. Your response (see below highlighted in blue) was not acceptable. The instructions state: CONCESSIONS: Two separate transactions at two different registers. * At first register: Order ONE SMALL POPCORN OR DRINK. Pause and wait to see if they suggest large item and then, additional items. * At second register: Order ONE item (size does not matter) and see if they suggest a second item. * NOTE: DO NOT ORDER ICE CREAM/GELATO as they do not "up sell" this item. Nowhere in the narratives do you show where you requested a SMALL item. Here are your narratives: Narrative #1: I walked up and there was only one employee at the registers. I walked up to her and she said, "Hi, what can I get for you?" I said that I wanted to refill the three mugs I have with me. She said, "Do you want any popcorn or candy with your drinks?" I said, "No." I handed her a coupon. She rang up the total and said, "That will be $3.50 please." I handed her my debit card and she said, "Do you have a Rewards card with us?" I said, "Yes," and handed it to her. She asked me what show I was seeing. When I told her it was Star Wars, she said that she had seen it and had really liked it. She ran both cards and handed them back to me. She then handed me the receipt and said, "Thanks, have a nice day." By asking to have the three mugs refilled, you did not provide the opportunity for the employee to upsell you to a large. This is a client request. Narrative #2: I walked up and the employee said, "I can help you over here." I walked to her register and she said," Hi, what can I get for you?" I told her that I wanted a regular popcorn and that I had a coupon for it. I handed her the coupon and she said, "Thanks. Okay, well there is no charge for this." She then asked if I wanted butter on the popcorn. I said, "Yes." She filled the popcorn and handed it to me. I said, "Thanks," and she said, "Have a nice day." Secondly, the shop was due within twelve (12) hours after completing the shop. Your movie was at 5:10pm. The movie is 136 minutes long. Thus making your shop due no later than 7:40 am the following morning. You submitted the report at 11:10 am the following morning. Lastly, please review the copy of your shopper agreement (also below highlighted in green.) Per a note from [redacted], by contacting him publicly via social media, you are in violation of the confidentiality clause. Please refrain from doing so going forward. Service Scouts, Inc. has no further obligations under the Agreements and we consider our Agreements, and all obligations of Service Scouts, Inc., terminated. We wish you the best in your future endeavors. Your Guide to World Class Customer Care! [redacted] Quality Assurance Coordinator In addition, his is harassing my staff and me us through phone calls, emails daily and posting lies on forums and social media about our company. See emails below: From: [redacted] Date: Tuesday, March 1, 2016 at 9:10 PMTo: [redacted] Cc: [redacted] Subject: RE: BSA Relation meetingYou copied me on an email that has nothing to do with me or Service Scouts. I have requested three times that you do not contact me again. In doing so you are violating federal regulations. If you contact me again, I will turn the matter over to legal counsel.This is a final request that you cease and desist.[redacted]Quality Assurance CoordinatorFrom: [redacted] Date: Friday, January 29, 2016 at 2:35 PMTo: Cc: "[redacted]" Subject: [redacted] Post Dear [redacted],Please allow this letter to serve notice that it appears you have breached your agreement with Service Scouts as this posting below is invalid and is slander. I have forwarded your post to legal counsel. Our document correspondence is evidence that is posting is a breach and is slander. Cease and desist. Thank You,Your Guide to World Class Customer Care![redacted]President and FounderServiceScouts.comConsumer Response In response to the business response: My latest shop for Service Scout was edited by the owner and given a rating of 9.8 out of 10. Overall my scores were in the high 9's out of 10. Service Scouts lacked integrity and his communication was unprofessional and contentious. At no time was the contract breached. All emails to try to resolve this issue have not been responded to. I have never called [redacted] 5 times in an hour. The shop was in question and I provided responses to each issue that Service Scouts had with the report. Each time, Service Scouts would change what was wrong to try to find something else that was "not right". The issue that the shop was late is consistent with the shopper agreement which I signed which states that I have 24 hours to input the shop. This shop was input well within the time frame. The unprofessional response defaming me and my professional work is unacceptable. I was not only a mystery shopper for Service Scouts but was also an employee editing shops for them when this occurred. Final Business Response Service Scouts has no further obligations under the Agreement and we consider our Agreement with [redacted], and all obligations of Service Scouts thereunder terminated. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is NOT an acceptable proposal resolution. Service Scouts, has not paid me for the successfully completed shop. Remittance of $45 is the only acceptable resolution to this complaint. Service Scouts has been paid for the job that I did. The agreement that I signed indicated that successfully completed shops would be paid. This was successful, in that the client accepted the shop and paid Service Scouts. They refuse to pay me due some other factors that they will not admit to.

Service Scouts refuses to pay me for a shop that was successfully completed for them. Shop followed all instructions and has been denied payment. When asked why owner and manager refuse to state why it was not being paid. Shop was completed on Jan 7th and Service Scouts owes the shopper $45.00. Service Scouts was paid for the shop that I completed, yet refuses to pay me for a successfully completed shop. Service Scouts refuses to own up to the fact that they owe me money and has continued to slander me on social media, after I have attempted to get the owed payment.
Please be careful when doing business with Service Scouts.","neg-1