Called for a [redacted] oven repair a Service Solution You Inc repair man arrived days later than promised Installed the wrong part, telling me that it would be fine I removed the part and returned it the next day Calls for a refund go unanswered I have been give three different phone numbers to call occasionally someone answers but never returns the call with new information So far I am out $for a botched repair Still waiting for my refund
We had an issue with our washing machineThe technician came out the same day and gave us an estimateThe estimate was very high for what was a simple repair He had to get the part ordered and shipped and would be back within 1-days to perform the repair But he charged our credit card before the work was even performed We changed our mind and called and canceled the service We had to pay $for the initial diagnosis which we were fine withBut our card had been charged $in addition to the $The technician said we'd get a refund in 3-days After that came and went I contacted him again and he said he'd "let me know Monday" when we'd get our refundAfter a few more times of doing this we disputed the chargeIt took months to get our money back which finally just happenedI don't know if he was being dishonest or forgot but I wouldn't recommend this company to anyone
The guy that came out to fix my fridge at a rental called me to say it would be $I said I would get a new fridge he went all the way down to $which $was prepaid to the dispatch service and suppose to be credited to me but they charged me the $plus $and no one has returned my calls This repair was to "add Freon" but the guy couldn't tell me how much Freon he added or how much it was a lb
Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] This is in response to the complaint [redacted] First of all you have agreed for the service of your dishwasher verbally over the phone and authorized us to charge your credit card We buy parts and from Affordable Services Incand many times we use their services and that's the reason your charged card was charged to Affordable Services Inc As far as refund is concerned $was service fee which is non refundable or waived if we perform serviceSince there was no service done so $was non refundable and $was also not refundable for restocking fee plus shipping and handling charges for the parts we orderedRemaining $will be refund to you if you agree to thisPlease advice Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When [redacted] came to inspect our broken dishwasher he told us that repair will cost us $250-and $service fee will apply toward itWhen we called him that we want to proceed [redacted] told us that he will order parts and will call us when he will come ( no one told us that our card will be given to other company to charge , no amounts were mentioned) if we will know that it will cost us $+ $-= $- no one will agreed to it In addition They came up with $restocking fee??? Also they charge our card w/ o our permission or signature on 08/and promise refund every week but still did not do it Attached please find the only receipt we ever got from them We need our $back
Called for a [redacted] oven repair a Service Solution You Inc repair man arrived days later than promised Installed the wrong part, telling me that it would be fine I removed the part and returned it the next day Calls for a refund go unanswered I have been give three different phone numbers to call occasionally someone answers but never returns the call with new information So far I am out $for a botched repair Still waiting for my refund
We had an issue with our washing machineThe technician came out the same day and gave us an estimateThe estimate was very high for what was a simple repair He had to get the part ordered and shipped and would be back within 1-days to perform the repair But he charged our credit card before the work was even performed We changed our mind and called and canceled the service We had to pay $for the initial diagnosis which we were fine withBut our card had been charged $in addition to the $The technician said we'd get a refund in 3-days After that came and went I contacted him again and he said he'd "let me know Monday" when we'd get our refundAfter a few more times of doing this we disputed the chargeIt took months to get our money back which finally just happenedI don't know if he was being dishonest or forgot but I wouldn't recommend this company to anyone
The guy that came out to fix my fridge at a rental called me to say it would be $I said I would get a new fridge he went all the way down to $which $was prepaid to the dispatch service and suppose to be credited to me but they charged me the $plus $and no one has returned my calls This repair was to "add Freon" but the guy couldn't tell me how much Freon he added or how much it was a lb
Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] This is in response to the complaint [redacted] First of all you have agreed for the service of your dishwasher verbally over the phone and authorized us to charge your credit card We buy parts and from Affordable Services Incand many times we use their services and that's the reason your charged card was charged to Affordable Services Inc As far as refund is concerned $was service fee which is non refundable or waived if we perform serviceSince there was no service done so $was non refundable and $was also not refundable for restocking fee plus shipping and handling charges for the parts we orderedRemaining $will be refund to you if you agree to thisPlease advice Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When [redacted] came to inspect our broken dishwasher he told us that repair will cost us $250-and $service fee will apply toward itWhen we called him that we want to proceed [redacted] told us that he will order parts and will call us when he will come ( no one told us that our card will be given to other company to charge , no amounts were mentioned) if we will know that it will cost us $+ $-= $- no one will agreed to it In addition They came up with $restocking fee??? Also they charge our card w/ o our permission or signature on 08/and promise refund every week but still did not do it Attached please find the only receipt we ever got from them We need our $back