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Service Street

12740 Colorado Blvd, Denver, Colorado, United States, 80241-2802

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Service Street Reviews (%countItem)

I am currently selling my 2006 *** and as per potential buyer request, we took the car to Service Street for a full vehicle inspection on 7/25/2020. A few days later we went on a family vacation which started on 7/27/2020 and returned on 7/31/2020. It was around 2:00 in the afternoon when I pulled the car out of the garage and discovered large amounts of transmission fluid leaking all the way out of the driveway and into the street, so I immediately parked the car over and investigated the cause.
The car was in excellent and functional condition prior to the full inspection at Service Street.

Service Street Response • Aug 10, 2020

Customer came in for used
car inspection with the individual looking to buy the vehicle. We documented
everything we found wrong with the vehicle on the Invoice. There were numerous
leaks found including the leaking transmission pan. We did no work on the
vehicle and the customer was not interested in any estimate for repairs. A used
car inspection includes looking at the vehicle and advising the customer of
everything we see. We provided a complete inspection and notified the customer
about the transmission leak at the time of the inspection.

Customer Response • Aug 10, 2020

Complaint: ***

I am rejecting this response because: Since the day of inspection I took my vehicle to *** (privately owned business) and they found that one of the pan fastening bolts was stripped out, this ultimately caused the transmission fluid to leak out at a fast rate. I paid *** $253.00 for the repairs.

Sincerely

Two out of four oil changes, last two the Aurora location did NOT fill the oil ptoperly, which can damage my cars. Regional mangers answer is I have received four out of my five oil changes so I am good to not ever return
If your you have time to follow up on your service, great. If you want proper service go somewhere else, they don’t cate until they are caught

Service Street Response • Aug 04, 2020

We appreciate you bringing this to our attention. After a thorough investigation, we discovered what the issue may have been and our Regional Manager was able to contact you to explain what happened. We were also able to fix the issue immediately and there was no damage to the vehicle. Thank you for allowing us to rectify this situation! We hope you give us another chance and we would love to earn your business back.

I was quoted for the possibility of two hours of labor for my repair based on the estimate of time required. The repair was completed in less than an hour and I was still charged $238 for labor. The explanation was this was the “book charge” and the rate would be the same if the repair took an hour or three hours. I have used this company with both my cars and in the past I found them very fair. However, paying for labor time that did not exist is not acceptable under any excuse. I feel that I had no choice but to pay the charges in order to get my car back.

Service Street Response • Jul 24, 2020

We regret not being aware of the customer's concern regarding labor costs. We have contacted the customer to clariy and explain how our ASE certified technician labor is calculated. We offered the customer a free oil change, as we value our customers. The customer seemed to be satisfied and we look forward to this customer's business in the future.

Thank you

Management

Customer Response • Jul 24, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

In July of 2019 took my Nissan Maxima for service. I was experiencing an oil leak. Upon inspection by the employees of Service street they determined that the rear main seal needed repair. They worked on the car and upon receiving my car back it continued to leak in the same spot so I had to take the car back in. (cost =$1,722.09)
When I took the car back and they told us there was another issue that needed to be resolved and cost $993.62.
After over a week with no car, received it back and still had issues. They took the car back 4 times since and still not working as expected.
After taking it to Nissan dealership it was determined that when Service Street did the repair they found that when they did the rear main seal they did not re-install the flex plate properly which was the reason for the continued issues and error codes.
This work is still under warranty and Service Street agreed to do the work to resolve the issues. Since taking it back 4 times on top of the initial 2 times for when payment was collected we talked to area manager indicating that we did not feel comfortable having the Aurora location work on the car given that they had 6 times.
On 01/31/2020 we took the vehicle to the Parker location on Hess for the work to be done. We drove by the Aurora location on 2/8/2020 and our vehicle was parked in the lot for the Aurora Service street location after being reassured that they would not be working on my vehicle.
Upon calling the manager at the Hess location Paul asking what was the status of the vehicle he said they had it in and would be complete by end of day. When confronted with the fact that we were staring at the vehicle right now at the Aurora location he said "I'm sorry, they made a decision above me to have them fix the car, if we fixed it here it would be 2 more weeks. No one called me to inform me of such.
After Paul called his manager, he told me that they think they fixed it and it should be fixed correctly.

Service Street Response • Feb 13, 2020

The customer visited our
shop on 7/23/19. We replaced the rear
main seal serpentine belt and transmission mount on 7/31. The VVT solenoids that were replaced were not
connected to any leaks. On 8/27, the vehicle came back for a leak. We found the vehicle was leaking from the front
pump seal and axle seal. We performed
the repairs at no cost to the customer.

The vehicle returned on 1/31
due to rear main seal leaking again and a check engine light was on. The repair
was performed and complete. I have spoken with the customer and he said there
is no issue with the repair, no more leaking and check engine light has not
come back on.

We apologize for any
inconvenience to this customer. In this industry, there is always the
possibility of human error and part failure involved in every repair. We stand
behind our warranty and we continue to do our best to make sure every repair is
performed to the best of our ability by our ASE certified technicians.

This instance there was a
need to do the job again and we did everything we could to get the repair done
in a timely fashion. The repair was done by an ASE certified technician and there
was no charge for any warranty repairs performed. We operate 8 bay shops and
sometimes due to the consumers timeline for repairs we must work together with
our multiple locations to get the job done in the time frame given. We used the
most qualified tech for the job and he was able to complete it in the time
frame we were given. At this point I believe we went out of our way to make
sure the services provided were in the time frame given and the repair has been
verified complete and work is satisfactory. All transport costs were covered by
us and the work has been complete to customer’s satisfaction.

Thank youManagement

January 15, 2020 I went to Service Street with my 2013 Hyundai Elantra for my check engine light on and my car misfiring. They proceeded to tell me that I needed new spark plugs and other work done. I agreed to the work that cost close to $1200. Within a week my car was misfiring again. I waited a few days and then my check engine light came back on. I took it today January, 27 2020 with my warranty in hand. They check my spark plugs and coils and tell me that is the issue and “sometimes spark plugs come cracked”. They then charged me another $150 for the coils. I have a warranty for the work that was previously done and it did not fix the issue. I should not have been charged twice. I was also charged $60 for a diagnostics that should have been free. Also, was told my another mechanic that the work done on my vehicle the first time I took it in, did not need to be done. All that was wrong was the spark plugs and coils, but they lied and charged me for services that were not needed!

Service Street Response • Feb 05, 2020

The customer brought in his
2013 Hyundai Elantra on 1/15 at 7:33 am. The vehicle had misfires in multiple cylinders.
During diagnostics we found that all of the spark plugs were extremely fouled
and needed to be replaced. We recommended a fuel system service as well with
replacement of the spark plugs. After replacing the plugs the vehicle ran fine
the check engine light did not come back on and the misfires were gone. We took
the vehicle on a 10 mile test drive and there was still no misfires present.

The vehicle was at 86,000
miles and there were some maintenance items due at 90,000 miles the customer
approved. This was a coolant flush, a new cabin filter a new air filter and a
brake fluid flush. These items were all explained as maintenance items and had
nothing to do with the misfires as they were basic maintenance items this was
explained to customer prior to performing the repairs. The customer returned 12
days later with a check engine light on for a cylinder 1 misfire we found the
cylinder 1 coil was dead and needed to be replaced. We did charge the customer
for the failed ignition coil and we did install it and perform the diagnostics
at no cost to customer. The customer is
correct the spark plugs are under warranty but the warranty on the spark plugs
only covers the spark plugs he paid for it does not cover parts we never
replaced and he never paid for.

When the customer returned,
he was not charged for diagnostic time or any labor to isolate and install the
failed coil. This was explained to the customer. We pride ourselves on our
outstanding customer service, so we performed the diagnostics and isolated the
problem at no cost to the customer. After isolating the problem we also did the
labor at no cost. The customer only paid
for on the second visit was the single ignition coil we replaced.

We do our best to be fair
and help our customers as best as we can and strive to provide excellent
customer service every time.

Thank youManagement

I towed my car into service street in parker ,co because it broke down on the highway . they told me that the water pump and fuel pump were both dead and that it would be $3700 to replace both of them it seemed weird that they would fail together but I needed my car back so I told them to fix it. I came back and paid them left with my car made it about a mile. and it started to do the same thing it was doing on the highway. I pulled over opened the hood and the engine shroud was just laying in there and the wire harness was laying across the engine. luckily I was so close that I was able to coast back into their drive way . they told me it was the thermostat . AT this point I am sure that was the problem the whole time. because it was doing the same thing. so when I picked the car up I went about a mile down the road stopped to pick up my sons computer . and a lady from the shop next-door came in and said is that your BMW . I said yes she said it is on fire. and went into her shop and got a fire extinguisher and put it out . so I had it towed to ***. because I did not want Service street to touch it . they told me the water pump had failed and cough on fire so I filed an insurance claim. and service street paid my deductible . I had to rent a car during this whole time costing me another $600 they said they would reimburse me $150 I would like be reimbursed for the water pump and fuel pump I bought from them and my rental car.
there is a lot more to this would love to speak to some one at the Revdex.com
Thank you
*** phone#

Service Street Response • Jan 21, 2020

On 8/12/2019 The customer had his car towed into Service Street in Parker, CO. The customer concern was that the car chugged to the side of the road and died. The vehicle would start but it would only move very slowly and it was considered inoperable or unsafe to drive on the road at that time. The technician disconnected the aftermarket tuning device that was on the BMW and pulled the trouble codes. These codes included 29EO/2D2E/29CE/2E81/2E82/2DED/29D1/29E2/29F1/29D0/29CC. The technician determined that there was a high-pressure fuel injection pump failure, electronic water pump failure and a thermostat failure. To get the vehicle back in proper working condition each of these needed to be replaced as well as performing a coolant flush. The customer only authorized that the water pump and the fuel pump be replaced. Against the shop’s recommendations the customer declined the thermostat and coolant flush. The car was delivered on 8/22/2019.

After leaving the shop the customer returned to the Parker location because the car would stop accelerating and check engine light came on. It was found that the new water pump had failed in addition to the thermostat failure and again mandated that the thermostat must be replaced with this repair as initially recommended so that further failures would not occur. Due to the fact that the customer is a good repeat customer the shop authorized that they would replace the water pump at no charge and they gave the customer a free thermostat and paid for his labor to the technician on both jobs (total cost to shop $1,462.53). The vehicle was delivered on 8/26/2019.

The next contact was from the customer after he had already taken his vehicle to a BMW location, authorized repairs and had them completed. Then Service Street was contacted for payment. According to records from *** - The customer had his vehicle towed to a friend (***) who works at BMW on 8/31/2019. The customer put in his documents and his verbal claims to our customer service department that he left our shop and stopped two miles down the road and a fire broke out on his car. However according to mileage, documents from *** and advisor notations the car was driven for 5 days and had 453 miles put on the vehicle. ***’s did repair the fire damage to the customers vehicle. According to the attached documentations from BMW and other sources the vehicle in question had a major recall due to fires spontaneously occurring from the same areas, in the same conditions as was noted on documents from BMW (this would put the cause as totally unrelated to any repairs that Service ever did or did not perform. Once the customer contacted Service street for payment all repairs had already taken place therefore Service Street could not do a preemptive investigation to validate the source of the problems. In an effort again to provide great support to our customers we paid the insurance company their deductible, all repairs and the customer's rental car for his time at the shop.

We were notified that on 12/5 that the customer returned to the dealer on 11/26 due to an “abnormal grinding noise from the engine bay”. We were contacted for possible payment of this issue. However, this time we were notified prior to repairs and we were able to send an investigator out to BMW to review with the team on site. BMW and the 3rd party investigator were all able to validate that all issues were completely unrelated to the fire or previous repairs and we denied any funding toward this repair at this time.

The customer is now additionally requesting a refund for his original needed repairs of a fuel pump and water pump and rental car bill. Service Street did the initial repair for the initial issues and concerns that this vehicle had. These repairs were 100% necessary for the repair of the vehicle and therefore would not be refunded for no cause. Due to the fact that the customer did not authorize the initial recommendations of a coolant flush and thermostat (and possible new water pump failure) Service replaced all of this for the customer during the second visit with no charge to the customer. The customer has turned in that he would like reimbursement for a rental car bill from 8/12 – 8/22. That is during the time period of the customer's initial repairs. It is not our company policy to pay for customers rental cars when they are being repaired nor do we typically pay for rental cars during a normal warranty claim (this was not a normal claim especially with the initial declined recommendation.) At this time Service Street has gone above and beyond to assist the customer by providing free repairs, accepting good faith (even against documentation that shows evidence otherwise) to pay for damage from a fire possibly caused by BMW recall issue and finally paid for a rental car during the drop off time of the BMW fire repairs. Finally, Service Street’s insurance company had to have an investigator hired to document last vehicle issues to validate this customer’s newest unrelated issue. We strive to go above and beyond for great customer service and we feel we have exceeded that in this case.

Thank you!

Management

I would give them zero if possible. I went there for an oil change and they came out and said, “well, we have some good news, I promise.” Welp, they said my rear brakes were at 3% and I needed to replace them as well as the rotors which would be $500. The “good” news was that they found a kit for both for $250. So I was freaking out obviously, but suspicious because they didn’t offer to show me any of the parts that needed to be replaced. I was super worried about it for days and have a mechanic friend that said if I bought the parts, they would do the work for $60. I got rear brakes at Advanced Auto Parts with a coupon for $26. When my friend pulled the tires off, he said there were easily 10k miles left on the brakes and the rotors are smooth and clean. I have the “3%” brakes in my car and I plan to speak to the manager or if I have to, I’ll find the owner. The brakes literally have 3/4 of an inch of padding still. I am livid. They continued to tell me all kinds of other stuff was wrong, but they could fix it for $850. Also they didn’t fill my tires or top off additional fluids with the oil change. I trusted them because my husband has gone to them several times with good experiences. This was clearly a telltale case of trying to screw over a woman because apparently we know nothing.

On 10/16/2019 I was driving to work my car started overheating and leaking coolant. I towed it to service street aurora from my work place in Denver co. The technician spoke with me on the phone and demanded I pay $5000 for the car to be fixed. I pleaded and he brought the money down to $4522.93. After an online billing came to my phone to sign , I called the technician up and asked why some services were stated "Declined " he advised that I go ahead and sign it as it doesn't matter as they will surely fix everything even the ones stated declined. My car was fine and running except the coolant leaking issue when I towed it in. After few days ,I went in to collect my car , I noticed a whole lot of technicians came out from the back to address me which was extra ordinary as I also noticed smile and laughter in their faces like I don't know what I doing ( judgement laugh ). I heard things like, oh my chi your car is running fine but we find a metal in your engine , they also assured I shouldn't worry as they will continue fixing it if anything arises.They also gave me warranty. I drove home and the next day , my check engine light came on, I went back and they told me they will clean the metal in the engine. The check engine light have been coming on and going off since I got the car back. On 12/2/19 I was driving towards the 1-225, the light in my car went out and the engine turned off as it wouldn't start. I had to tow it back to service street, the technician asked me to pay $157.77 for diagnostic, a little while he asked me to pay $7000 for new engine. I asked what was wrong with my car and he told me they couldn't figure it out except they have to break my engine down. I then asked him why they took my $157.77 for diagnostic if they wouldn't break it down or tell me whats wrong with my car , he then turn around and said it might be the crankshaft , or timing problem. I told him crankshaft was part of what they fixed, he then said they can't do anything. I towed my car back but I seriously feel they are treating me bad because I am black as I saw the way they all were talking to me when I went to get the car and the way they just neglected me on this issue after collecting my money

Service Street Response • Dec 11, 2019

On 10/16 customer brought her 2010 Ford Edge to Service Street in Southlands. When the vehicle arrived the it had multiple issues that were caused by a failed water pump. The customer was advised there was an internal noise from the engine and the water pump had failed.

After further diagnostics we also found that the engine oil had coolant and metal in it. Customer was advised of this issue and this was documented on the RO. Customer was advised that there may be internal engine damage prior top performing any repairs and we were given approval to proceed with replacing water pump. In order to replace the water pump timing components needed to be removed our recommendation was to replace those components with new parts based on the mileage of the vehicle.

After install of water pump and timing components we performed an engine flush and multiple oil changes to remove as much debris as possible from the engine internally. It was clearly stated to the customer and on the Repair Order there was a possibility of internal engine damage and that we would not be liable for anything outside of warrantying the parts replaced by us due to any part failures. We were very clear about the issues that may have been caused to this vehicle prior to performing the repairs and gave the customer all information up front prior to asking for approval to perform any repairs on this vehicle.

We did our best to help make the repair more affordable. This vehicle had been leaking for an extended period of time and the customer drove until complete failure of the water pump. Customer states the vehicle was running fine until she had it towed in due to running vehicle excessively low on coolant and driving until vehicle overheated. Our staff relayed all information up front of possibilities of internal engine damage prior to performing any repairs.

Customer Response • Dec 11, 2019

Complaint: ***

I am rejecting this response because: DOCUMENT 1 ATTACHED IS THE FIRST DOCUMENT THEY ASKED ME TO SIGN FOR PAYMENT. THINGS STATED ON THE SIGNED DOCUMENT ARE JUST WHAT THEY TOLD ME WAS WRONG WITH MY CAR. IF METAL OR MORE PROBLEM WAS MENTIONED INITIALLY, I WOULDN'T HAVE SPENT MORE THAN THE CAR IS WORTH TO FIX IT. THE ONLY TIME METAL WAS MENTIONED TO ME WAS AFTER THE PAYMENT, FIX AND 2 DAYS TO COME PICK MY CAR, I CAME IN WITH MY GIRLFRIEND TO SIGN SERVICE STREET WESTCREEK FINANCIAL CREDIT , THE TECHNICIAN AT THAT TIME THEN TOLD ME AND MY GIRLFRIEND THAT THERE WAS METAL IN THE ENGINE , HE ASSURED US THEY WILL FIX AND CLEAN EVERYTHING SO WE NEED NOT TO WORRY. THAT WAS EVEN 2 DAYS BEFORE I PICKED MY CAR AND I REMEMBER MY GIRLFRIEND TELLING HIM THAT THEY SHOULD LET US KNOW ON TIME BEFORE FIXING ANYTHING ELSE.

2 DAYS AFTER THEY FIXED THE CAR ,I WAS DRIVING AND THE CHECK ENGINE LIGHT CAME ON. I TOOK IT BACK AND WAS TALKING TO 8 TECHNICIANS IN THAT OFFICE AT ONCE. ONE SAID THE CHECK ENGINE LIGHT CAME ON BECAUSE OF THE METAL, I FELT BAD THAT IT HAPPENED AFTER THEIR ASSURANCE. HE SAID I SHOULDN'T WORRY BECAUSE THEY WILL CONTINUE CLEANING IT UNTIL IT STOP. THEY ALSO ADVISED ME ON SAME DAY TO BRING IN MY CAR FOR OIL CHANGE IN 160000 MILES, CURRENTLY MY CAR IS STILL 159000.

I ATTACHED AUTOZONE DOCUMENT ALSO. A WEEK AFTER I GOT THE CAR FROM THEM, I WAS DRIVING IN ARVADA TO SEE A FRIEND AND THE CHECK ENGINE LIGHT CAME BACK ON, I DROVE TO AUTOZONE AND ASKED THEM TO CHECK WHY THE CHECK ENGINE LIGHT CAME BACK , THEY DIAGNOSE THE CAR AND FIND A FAULT WITH CAMSHAFT WHICH WAS ALSO WHAT SERVICE STREET FIXED. THE LIGHT WENT OUT AGAIN AND I NEVER DID BOTHER TO TAKE IT BACK UNTIL IT BROKE DOWN FINALLY

Sincerely

Service Street Response • Dec 19, 2019

At time of service we were able to see the water pump was leaking. After customer approval, we removed the pump and were able to see the metal impeller on the back of the water pump was completely deteriorated and the metal from the impeller was in the engine. At this time we were also able to see there was coolant mixing with oil internally in the engine. Until removing the water pump there was no way to know the metal impeller had come apart in the engine.

We did attempt to remove as much metal in the system as possible by flushing the engine and doing multiple oil changes. The metal in the engine was caused by continuing to drive the vehicle with a bad water pump. The check engine light was a notification something was wrong and needed immediate attention.

This issue should have been addressed immediately after being advised of the prior issues the vehicle. We did replace the crankshaft seal during service but nothing with the camshaft sensor. Auto Zone does not perform Diagnostics nor do they employ Technicians, they simply pull trouble codes. When the check engine light notified the customer of a problem the vehicle should have come back to the shop immediately. By neglecting to address this problem immediately there was further damage caused to the engine.

We are more than happy to help our customers in any way possible as customer service is our top priority. We encourage the customer to return to our shop if there are any further issues as we offer a warranty on parts.

Thank you

Management

They said they would have my truck fixed within 3 weeks which I agreed to but it stayed in the same parking spot for 3 months. He accused me by sayin I did not have the money to fix it, that is why it was there for 3 months because I chose to leave it there. It was a lie I had the money they kept putting it off and making excuses. The Adrian the district manager demanded me to get the truck off by the end of the day or he would have it towed or put in a impound lot. It was all lies it sat there because the neglected to work on it.

Service Street Response • Nov 11, 2019

We have performed a thorough investigation and interviewed all staff members involved with this customer. The vehicle was towed to our shop with a dead battery and had 3 flat tires. Our first request was for the customer to approve a battery replacement and 2 tires. We requested approval for repairs with no response from the customer. After multiple attempts of contacting the customer we received approval over 2 months later for the battery replacement and the replacement of the 2 tires. The customer requested we cancel the tire order a few days later. The customer stated she would supply the tires therefore we canceled the tire order at her request. The tires were never supplied by the customer, and 3 months had gone by with the vehicle at our shop. We expressed concern and wanted to find a resolution with the customer to get her car back to her.
After several options were presented to the customer, we were unable to find a resolution for the customer, we decided the vehicle would need to be released back to the customer and recommended the repairs once the customer was able to provide approval to move forward. Payment was due only for the battery replacement. We paid for the towing to our shop and did not charge the customer. The customer stated no payment would be made for the new battery, so we stated we would need to install the original battery and we also offered to have the vehicle towed to her house. The customer declined this. We feel as though we did everything possible to assist in this customer’s vehicle issues.
The vehicle was picked up and removed from our lot by a towing company. We feel as though we went above and beyond to accommodate the customer.
Thank you
Management
Service Street

I purchased a 5 pack oil change from Service Street and since that purchase, the customer service and quality of service has decreased drastically. I brought my truck in for an oil change on October 16 at 11:00am. I was told it would be 45 minutes to an hour. I left the location. My husband asked that I call the shop to see if they could look at the 4WD fluids. I called and talked with Marty. I asked if they truck was still being worked on and if they could look at the 4WD fluids. Marty confused my truck with someone else, then asked me “What fluids”? I repeated the 4WD fluids. My husband ended up calling them back. Marty blames the issue on me stated that I never told them the 4WD service light was on. However, I did ask Marty in the phone call to check the fluids for the 4WD. I returned to the shop and my truck was left unattended with the windows all the way down. I asked if my truck was done and Marty stayed no, we need another day to complete the work since I didn’t tell him the 4WD needed checked. I stated don’t worry about it. I then asked Marty why my windows were left down and my truck unattended. He stated that “is standard practice and I am the only one that has ever complained.” I replied with, “I don’t care if I am the only one that has complained. It is completely unacceptable to left my property unattended with the windows down.” I left frustrated and called the customer service center of the company. They took my complaint and had a regional manager call me back. I spoke with the Regional Manager for 9 minutes. He asked me to explain the situation, to which I did. He explained that they could not refund me for the 5 pack we purchased. I explained that the unprofessionalism and disrespect were unacceptable. He responded by raising his voice at me and then stating “I understand why you got the service you did because I’ve had to listen to you for 20 minutes and you are completely unreasonable. I ended up saying my husband would be contacting him—as I felt discriminated against and mistreated as a woman. He said he would be happy to talk with my husband. I hung up. I never received a document of the services provided, I was disrespected and disregarded. My property was left unattended with valuables inside the vehicle.

Service Street Response • Oct 22, 2019

The customer brought her vehicle in for her oil change on the 16th of October. We checked the vehicle's fluids and performed service during this visit. We offered to service the fluids she requested during delivery. The customer left our shop and spoke with the Regional Manager who apologized for any misunderstanding and offered to perform any services requested.

Once we received the complaint from the customer the President of Service Street made several attempts to contact the customer to try and help or offer additional resolutions for the customer and apologize again. We did not receive a call back at this time however the customer has brought the vehicle back into the shop on 10/19 to have fluids topped off and on 10/21 to have another 5 pack oil changed performed. At this time it shows that the complaint has been resolved.

Thank you

Management

Customer Response • Oct 23, 2019

Complaint: ***

I am rejecting this response because:

The regional manager didn’t “apologize” because stated the he “understands why you received the service you did because you are completely unreasonable.” He did not offer to provide any additional services to myself. He only did so after speaking to my husband. This response never addressed my concerns of my vehicle being left unattended with the windows on both the passenger and driver side all the way down. Additionally, we did not take the truck back in on 10/21 for another oil change. That is someone else’s vehicle.... something that Marty did the first time—mistaken vehicles. I will return the presidents phone call that happened on Sunday (a day of the week I spend with family) and Monday (when I was in a meeting). I find it even more offensive that the company’s response has inaccurate information and doesn’t own up to the mistreatment I received on the phone from the Regional Manager.

Sincerely,

K

On July 4th, 2019 my water pump had gone out in my 2003 BMW 325xi. I had called one of the guys who worked at Service Street located in Aurora, CO the night it had happened. He told me to leave my car overnight where it was and have it towed the next day to the shop. He ordered a new water pump through the shop at O'Rileys auto parts store with the shop discount. I also had him replace my thermostat. Everything went smoothly and I was on my way with my car. Less than five days later, my coolant exploded out everywhere again. I slowly drove my car to Service Street since I was around the corner. I parked my car and put my key in their dropbox. I called the next morning and was on the phone with *** the manager at that location. He told me that the guy who had done my water pump didn't put the radiator back on all the way. About two hours later, the guy who had worked on my car texted me and told me that my radiator had a blockage and the thermostat I had just bought was defective. I spent $120 on a new radiator and just swapped out the thermostat. I had the guy fix everything again that was supposedly damaged in whatever ways. We go test drive my car and within seconds my fan broke and shredded up my fan shroud along with damaging my radiator I had just bought. I know I didn't go through the shop at all BUT my car was worked on at their shop after hours which I still feel like Service Street is and should be liable. After finding out that the guy who was working on my car on the side had gotten fired for working on other peoples cars after hours, he had texted me saying I should go get my car because he wouldn't trust anyone there at that shop. I immediately called Service Street and talked to *** the manager. I explained everything that had happened with my car from his previous worker who is now fired. I had no money at the time because I had spent $1600 in repairs and labor for literally nothing. I stuck it out and just paid for the other damages from the fan breaking. I did purchase some of my own parts because the shop charges outrages amounts for their parts regardless of their wack "warranty". Which by the way, *** was not clear about the warranty they offer. I bought the fan shroud and coolant temperature sensor through service street but provided my own radiator and fan. If I hadn't then they would have charged me over $1000 which I was not going to pay again. Fast forward to July 29th, 2019, I had everything fixed on my car BY SERVICE STREET including, replacement of new radiator, replacement of the whole fan housing, and replacement of new coolant temperature sensor. *** the manager apparently feeling bad for me, did discount me on whatever he did which I'm pretty sure was only $50 taken off which is nothing to me. I paid $484.57 including labor for all of that I just listed. Fast forward to August 23rd, 2019, NOT EVEN A MONTH AFTER HAVING MY CAR REPAIRED. My fan broke again while I was driving. It left me stranded on the road for about three hours before a tow truck could come and get my car and take it to Service Street. My transmission light went on and my car no longer is able to drive because of the damage from the fan. I had called Service Street immediately and *** had answered. I told him everything that was going on and he said to just tow it to the shop and they'll look at it the next day. My hood is dented from the fan and shredded up from the inside. My whole fan housing is damaged again, the coolant tank is cracked, the oil cooler is damaged, the coolant temperature sensor is damaged again, and I need new wire harnesses. I had told *** I am not paying any more money to have this fixed due to their own error. He said sure we'll get it taken care of. That day I did contact the Service Street corporate number because I was very mad and I was not about to pay again for all this stuff and even more damages. Their regional manager had reached out to me a few days later and was extremely rude. He basically told me all of these problems are my fault and there was nothing they were going to do to help me. I go back to Service Street just to get a quote for all of the damages and *** had told me about $3500. I declined and had my car towed to my house and I'm still dealing with it today.

My problem is that Service Street is not owning up to their mistakes and finding invalid reasons for why my the same problem occurred again within a month. Mind you I came to Service Street just to replace my water pump and now I have $3500 in damages that I have to pay on my own.

Service Street Response • Oct 08, 2019

The customer’s prior water pump repair was not performed by Service Street. The customer asked that we look at her vehicle. We inspected her vehicle and found the plastic cooling fan

had come apart and damaged the radiator, shredded the plastic fan shroud, damaged the coolant temp sensor and the reservoir thermostat. At this point we recommended repairs

necessary to fix the vehicle and the customer declined the repairs.

The customer decided to provide her own radiator and cooling fan she was advised there is no warranty on any repairs using customer supplied parts and she understood that and

approved the repair using the parts she provided. We completed the repairs and Sunny picked up her vehicle on 7/29/19. Customer returned on 8\2 because her oil change was due. At

this time we inspected the vehicle and found her front brakes were at the minimums and that her drive belts were cracked and in very bad shape. She declined any repairs at this time we

completed the oil change and she left with the vehicle.

On 8/8/19 the customer returned to have the belts replaced the repair was complete and she picked up the vehicle on 8/9/19. On 8/24 the customer returned to Service Street for a

problem with the cooling system. After inspection we found that the aftermarket fan the customer provided came apart and damaged multiple components in her cooling system.

Unfortunately since the customer provided their own part, this part is not covered under our warranty plan.

After inspecting the vehicle we made our recommendation for this repair the customer declined any repairs on her BMW.

The parts she provided failed and caused damage to other important components. We are more than willing to work with the customer to resolve the vehicle problem. After a thorough

investigation there is no fault of Service Street in this matter all issues with this vehicle.

Thank you

Management

Service Street

First if you look at the reviews for service street 12740 N colorado blvd thornton CO,80241 [WISH I DID !] I would like to know WHY they ARE STILL A Revdex.com Credited BUSINESS??? They Need to be REMOVED from this LIST ! They had my wifes car for 3 weeks ,Replaced one part ,Marked the part UP 734% Lied about the hours it took to do the job and when I got the car back
[2003 honda crv] the check engine light was still on and I did tell them to fix that too. they scamed me saying I didn't tell them to fix engine light on and I DID ! Told me I needed to PAY for ANOTHER Diagnostics !!
They REplaced parts it didn't need and marked those parts UP 600 to 700 %. Mechanic told me there is ONLY FOUR Parts to the the EVAP system and they wouldn't of needed to replace all FOUR! $2,892.01 total repair amount. PLEASE LOOK UP THERE REVIEWS Because It Has YOUR Revdex.com logo ON IT!!!

Service Street Response • Sep 06, 2019

Client originally brought his vehicle in due to the brakes not functioning correctly. He stated he installed a new master cylinder. When the technician inspected the vehicle we could not get any brake fluid to the rear calipers or any flow from the master cylinder. The technician recommended replacing the master cylinder at that time the client approved this repair. After the master cylinder replacement, we were able to get flow from the master cylinder but still no flow from the proportioning valve rear ward.

After further diagnosing the system, the fluid from the rear brake lines did not feel like brake fluid. We found out by the client that he had filled the system with power steering fluid we also noted that the proportioning valve was not functioning correctly and needed to be replaced. We had informed the client that it would take 7-10 days for that item to be delivered and client approved of the time frame and the repairs. The check engine light diagnostics were not discussed at the time of the master cylinder repair. Client brought the vehicle back to the facility to have the check engine light diagnosed with his approval. We found a solenoid was not functioning and needed to be replaced so we can further test the system. The client approved of this repair. Every step of the repair process the client was informed of what was needed to repair the vehicle. Repairs are only completed with the client’s approval.

Thank you,Service Street Auto Repair

I towed my vehicle to this shop. Prior to towing, I called the shop and spoke to the manager and I explained that the vehicle engine was making a loud noise. He told me to bring it over for a diagnostics and he will follow up with a call back.

Late in the afternoon, I received a call from Mathew saying that the engine is dead and no longer working and the car will be needing an ramanufactures or used engine. He quoted me $4000.00 to put an engine and labor. Not a good news to hear.
A day or two later, I called again and spoke to him asking him if he was sure about the diagnostics. He said he was and told hi if he run the vehicle through computer testing. He said it won't give any information. At the meantime, I called other shops to have other estimates. I decided to have my vehicle towed to another shop ( Cost $200). To my surprise, this shop called me and told that the car does not need an engine but AC compressor. Service Street did provide me with a wrongful diagnostics which cost me a lot of money. It would have cost even more if I had the engine replaced there. The employees of this shop are not knowledgeable and incompetent. I will never take my car again out there for even an oil change.
I towed my vehicle to this shop. Prior to towing, I called the shop and spoke to the manager and I explained that the vehicle engine making a loud noise. We agreed I will get towed there and he will have checked and he will call back with a diagnostics.
Late in the afternoon I received a call from Mathew saying that the engine is dead a no longer working and the car was needing an engineI. He quoted me $4000.00 to put an engine and labor. Not a good news to hear.
A day or two later I called again and spoke to him asking him if he was sure about the diagnostics. He said he was and I asked if he run the vehicle through computer testing. He said it won't do any good and won't provide any info. At the meantime, I called other shops to have other estimates. I decided to have my vehicle towed to another shop ( Cost $200). To my surprise, this shop called me and told that the car does not need an engine but AC compressor. Service Street did provide me with a wrongful diagnostics which cost me a lot of money. It would have cost even more if I had the engine replaced there. The employees of this shop are not knowledgeable and incompetent. I will never take my car again out there for even an oil change.

Service Street Response • Aug 13, 2019

After a through investigation and interview with multiple staff members this is what we conclude .The customer called shop on 7/24 and asked if they could have vehicle towed to Service Street the vehicle was towed to our shop on 7/24. Our recommendation was to diagnose the problem we asked customer to approve 1 hour of labor time for our ASE certified technician to isolate the cause of the customers problem. The customer declined to do diagnostics and did not want to pay anything to find out what was wrong with vehicle. They asked what we thought the issue was and we informed them without diagnostics we would be unable to isolate the problem. We employ certified technicians and they get paid flat rate meaning if the customer does not approve labor time the tech does not get paid . They informed us they had a place they found that did free diagnostics and they decided to take their vehicle there. Days later the customer asked us to pay their tow bill of $200 when the GM reviewed the repair order there was never work done and we never charged the customer anything . They had the vehicle towed to our shop and from our shop at their choice. The customer has never been charged by Service Street therefore there is no refund to give. All diagnostics were declined and we never performed any work on their vehicle. After a thorough investigation, I believe there is no reason for us to pay a tow bill for a car we have never performed any work on.

Thank you

Management

Service Street

Customer Response • Aug 14, 2019

Complaint: ***

I am rejecting this response because:

The response provided by Service Street is not true.

FACT:

- Service Street did indeed inspect my vehicle as I stated in my claim. Evidence is provided in the attached invoice they sent to me ( Invoice # ***. Diagnostics was performed on the vehicle by their technician. I declined the repairs because the price was too expensive. They quoted me $ 4000. There was in fact misleading diagnostics by Service Street.

Sincerely,

N

I went to find out why my battery kept dying after getting a new one at AutoZone. At Service Street, they told me it was an electrical problem and that it would cost money in order to figure out what was wrong with it. After nearly 2 days at their shop in Norcross GA, I'm finally given a call at the end of the day and told it was the AC Relay that was continually on. I was happy they found the problem and thought this would resolve it. However, the battery died again within 2 days. I thought this electrical problem was solved. Told them again and they kept my car in shop for nearly 2 days before I called about it and I saw it sitting in the parking without them giving me a call or working on it. After this incident, my battery kept dying and in the end they found out it was the battery that was bad. I asked which brand they recommended and bought they one they suggested. After changing out the battery, I never had any "electrical" issues. It was the battery in the first place and I was charged something I'm not sure was the problem in the first place. They never thought of looking at the battery as they issue and could never find the issue to why the battery kept dying. I felt like I paid for something that was so simple and they couldn't find the problem and just wanted to charge me for something.

Service Street Response • May 28, 2019

Mrs. had her vehicle into our Norcross Service Street location on 3/6/2019 for a Battery draining concern. Our ASE certified trained technician determined a failed relay. We recommended removing and replacing the failed relay with a retest, Mrs. approved the recommended repair on 3/6/2019 for a total cost of $180.98. All of our repairs include a 5 year 50,000 mile warranty, in the event of a failure on any repair completed with Service Street the vehicle needs to be inspected by one of our 3 locations in Atlanta.

Mrs. had her vehicle towed into the shop on 3/20/2019 with a no start concern. We performed an inspection on her electrical system and determined the battery had developed a “bad cell” This was caused by the faulty relay putting unnecessary strain on the battery. We replaced the faulty relay on 3/6/19 and tested the battery and the battery was still holding a charge. In the 14 days between the repair and the vehicle being towed back into Service Street the battery failed. We recommended replacing the battery on 3/20/19 and Mrs. declined to have the battery replaced. In this situation Mrs.’s vehicle needed to have the faulty relay replaced just replacing the battery on 3/6/19 would not have corrected the issue and the new battery would have failed.

Mrs. is not due a refund in this case as the necessary recommended repair was approved and corrected the issue the vehicle was having. The need for a battery 14 days later was bad timing and due to the excessive wear on the battery previously.

Thank you,

Management

Service Street

Customer Response • May 30, 2019

Complaint: ***

I am rejecting this response because:
The battery was changed twice and never checked again. Had to go over several times for the same issue. Wasted time and money for something as simple as the battery.

Sincerely,

G

Service Street Response • Jun 10, 2019

The customer is stating the battery was changed twice. Service Street recommended customer replace her battery on 3/20/19 and this was declined. The customer never had her battery replaced by Service Street. As explained in our previous response the customer had a failed relay which was draining her battery replaced on 3/6/2019. At that time her battery was holding a charge and did not need to be replaced. When the customer had her vehicle towed up to Service Street on 3/20/19 we tested her battery and explained to her the battery had dropped below minimum standards due to age and would need to be replaced. The need for a battery on 3/20/19 was unrelated to the relay replaced on 3/6/19. If the battery was bad on 3/6/19 the vehicle would not have run and started for 14 days after repair was made. This verifies the repair Service Street performed on customer vehicle was correct and unrelated to her need for a battery on the 20th.

The customer is not due a refund in this case due to the recommended repair on 3/6/19 corrected her concern as proof the vehicle was running and driving without concern for 2 weeks. The need for a battery was unrelated and recommended by Service Street and declined by customer.

Thank you,

Service Street

I took my 2006 *** to Service Street on 02/21/2019 for an oil change. The service advisor, *** provided me with a list of items he would recommend. I told him that I would review my service records and I would bring the vehicle back if I agreed with any of their recommendation. On 03/20/2019 I returned to Service Street with my estimate in hand and agreed to two repairs. The first repair was to flush my transmission. The total estimate for this service was $139.95. The second service was to flush the T-Case and the estimate for this service was $119.99. It was near closing when I arrived at Service Street to pick up my vehicle. The total charges were $423.84. I asked why the amount was more than $150 than it should have been and *** told me that he forgot to add a Treatment and Flush Kit at $49.99 and a Automatic Transmission Filter Kit at $49.99. However, the estimate clearly states Transmission Service with Filter for $139.95. There is also a "Total Fees" charge of $33.26. I asked what this was and Joshua told me its a Shop Fee and there isn't anything you can do about it. The service advisor then lied and said we never reviewed the estimate when we did. In addition, the T-Case Service was exactly as stated on the estimate. I paid the $423.84 as I needed my truck. I returned to Service Street on 03/21/2019 at 8AM to speak to the General Manager. However, the General Manager was not in. I returned at 12:30 PM on 3/21/2019 and the General Manager was not in. *** told me there was nothing he could do about it, but he would have the General Manager call me. I still haven't heard back from them.

Service Street Response • Mar 29, 2019

March 29, 2019

RE: Revdex.com Case# ***

To Whom It May Concern:

After complete review of this case and contact with the customer, C *** we have refunded him in the amount of $143.84. We appreciate him bringing this to our attention and apologize for any inconvenience this may have caused. Please consider this case resolved.

Sincerely,

***
General Manager

My complaint against the Service Street in the Southlands area of Aurora concerns the delivery of their service which I recently discovered on 12/8/2018 was likely attributed to my previous visit there on 6/22/2018. I took my vehicle to Service Street for a routine oil change on 6/22/2018 (invoice # ***. Soon after I noticed that I started to leak a significant amount of oil when parked in my driveway, along the street, and in my garage to the extent that I began breaking boxes down to absorb the oil from leaking out. I recall looking at my invoice from Service Street to see if oil leaking was mentioned by the mechanic who serviced my vehicle and indeed it was. As such I dismissed the leak as being another issue my vehicle has and began to save for the eventual repair and continued using boxes. Recently on 12/8/2018 I took my vehicle to another shop (ie *** at *** in Aurora) my Dad recommended to me in light of my continual oil leakage and because I was also due for another oil change. A few hours later the shop contacted me asking me if I was aware of the fact that the oil filter was so loose that it was likely the cause of the oil leakage. They then informed me the only way to verify that would be to have them perform an engine cleaning and shoot dye through my vehicle to identify other potential leaks that might be causing the constant leaking, which cost me an additional $100 to my oil change service (invoice # CH-***). After such service was performed the shop informed me that they could not identify any other oil leaks that would have caused such a huge mess to the undercarriage. Turns out since this visit I am no longer leaking oil when parked in my driveway and garage and no longer have to lay down boxes on my garage floor. As a result, I have concluded that the constant oil leakage I was experiencing for the past 4 months was due to the visit at Service Street where the oil filter was left loose, which I should mention was exactly stated in my invoice by the *** shop.

Service Street Response • Jan 17, 2019

We regret not being notified of this issue so we could examine the vehicle further and fix any issues. Unfortunately the oil was leaking prior to service at our shop, the drain plug was stripped on the threads and leaking. We made notes on the Repair Order to support this. We hope the customer will come into the shop so we can look at the vehicle further. We will gladly issue a $22.85 refund to this customer and hope the customer visit's our shop soon to address any ongoing issues. Customer Service and the best vehicle care is of upmost importance to us here at Service Street Auto Repair.

Thank you

Management

Service Street Auto Repair

Customer Response • Jan 18, 2019

Complaint: ***

I am rejecting this response because:

I was already aware that the drain plug thread is striped, but my complaint was not because of the drain plug leak but rather because the oil filter was not adequately tightened by the mechanic at Service Street which was the reason for the continual leakage that I had experienced. I appreciate the shop's willingness to offer a refund for that service, but unfortunately that doesn't cover the cost of the cleaning to my engine and undercarriage that I had to pay for as a result of the oil filter being left loosened. I also want the shop to know that since my last oil change with D&D there has been no oil leaking onto my garage floor. I understand that my vehicle might have other leaks but the cause to the mess on my garage floor and my vehicle undercarriage is due solely to the Service Street mechanic who left my oil filter loose.

Sincerely,

David

On March 23 2018, my father went to Service Street located at ***, ***, CO *** for a free oil change. Once there the service person did a free inspection on the car, they told my father that he needed repairs done to the car. One of the repairs included a 4 Strut replacement on his car. They charged him $2,0052.95 for this repair. My father is 74 years old, he is starting to show signs of ***. He still wants to keep doing normal things like getting his oil changed. They took advantage on him.

I got a quote for new struts from ***, they quoted me 979.00. I went to Service Street on April 30th 2018 to speak to the manger about my concerns. The manger stated that everything looked right on the invoice. Once I showed him the quote from ***, he stated that he would have the owner call me.

May 1st 2018, I spoke to Keith, he stated that *** charges 3.5 hours of labor and they charge 6 hours. The use a system called Alldata for the hours system. I called a friend that uses the same system and Alldata quotes it at 5.8 hours. Keith went onto say that they charge 125 for labor and *** charges 96 for labor. Keith went onto say that the parts and labor are warranty for 5 years at pro rate. *** is 6 months. Keith stated that he felt everything was fine with the work.

The car rides the same as it did before the work.

Service Street Response • Dec 12, 2018

On March 23, 2018, the customer visited our shop to have an oil change performed. After we performed a general inspection on the vehicle, our ASE certified technician recommended new shocks and struts based on the mileage and condition. We received approval from the customer to move forward with the repair. We feel as though our pricing is reasonable for the quality work performed and service that is provided. All repairs come with a 5 year, 50,000 mile warranty. We hope the customer visits our shop for future repairs and services.

Thank you

Management

Service Street Auto Repair

Colorado Springs' N.Carefree location. Brought one of my vans in for a “free estimate” on air conditioning working , sometimes cool, sometimes not so cool air. Called to check status 2x. Both times said “still checking”. Got a call that it was finished and the “charge” is $179 ! No estimate. “General Manager Mondo” claims he heard the other gentleman mention it but that didn’t happen. I would’ve gone without, or at least have been able to consider the costs, had I been given them BEFORE as promised! When I asked Mondo to speak with his mgr, he said he is the GM and the owner lives in Georgia. I picked up the vehicle and it was not until I got home that upon looking at my receipt they had electronically moved my signature from my credit card signing to the "I hereby authorize the work to be done" signature line. Very deceptive and illegal. I would like to go to the owner to get this straightened out.

Service Street Response • Aug 30, 2018

We would like to apologize for the miscommunication. We offer free estimates for our customers and if any diagnostics are to be performed, our policy is to always get the customer's approval beforehand. It appears we failed to communicate the diagnostics charge and we regret that. We see we originally gave you a discount on the charge, and see your total invoice is $160.20. We have processed an full refund and has been mailed. Again, we apologize for the miscommunication.
Best Regards,
Service Street Management

When I called service street, they told me they would diagnose the problem and check it out for free. When I arrived I left my car there for 6 hours. I had to call every hour myself, personally because no one would communicate. They test drove my car, used my gas, said there were no issues. I paid to have the part replaced in which my ENGINE told me to. Now my car still has power issues, there was no resolution. The person said he was a a manager and there was nothing he could do. I wanted a word say and 400 dollars to still have the same issue.

Service Street Response • Jul 12, 2018

07-12-2018

After a thorough investigation of the staff at our Colorado Springs location I have found the following. On 7/9/18 Mr. brought in his 2007 *** TL. Vehicle was dying when vehicle was run for long periods and got hot. Mr. told us he had the codes pulled somewhere else and he was certain the O2 sensor needed to be replaced. When we pulled the codes for his check engine light there were codes for a bank 1 sensor 1 oxygen sensor. We advised Mr. that we would need to perform diagnostics to isolate his problem. Mr. declined to do diagnostics because he did not want to pay the 129.65 fee and because someone else already told him he needed an O2 sensor. He neglected to tell us he had already attempted to do repair himself and messed up O2 sensor.

We do not perform free diagnostics but we do pull the codes for free, and that is exactly what we did. Our technicians get paid flat rate and if the customer does not pay for diagnostics our technicians do not get paid so if Diagnostics is not approved then we do not perform them for free. The General Manager at the Colorado Springs location personally dealt with Mr. during this repair. When the customer came in he advised us he wanted us to install his O2 sensor. He was persistent that he would not pay to diagnose and he was clear he just wanted us to replace his O2 sensor. My General Manager advised Mr. that there is a strong possibility that the O2 sensor would not fix the issue due to the fact that the vehicle was dying when hot and that this is not a common symptom for an O2 sensor problem. Our assistant manager has also stated to me that he told Mr. that he needed to do the diagnostics because the O2 sensor was not going to fix his issue.

Mr. advised us to replace the O2 sensor anyway due to the fact he did not want to pay diagnostics charge. General manager, Joseph G, was clear when he received approval that there was a good possibility that this was not going to fix the problem. After receiving approval, we proceeded to replace the Oxygen sensor. When removing the O2 sensor we found that it was brand new and that whomever attempted to install it had cross threaded the sensor and that we would need to rethread the exhaust manifold to install a new sensor properly. I have listened to the phone call and also reviewed the camera footage audio when customer was at the shop and we clearly stated that this was not going to fix Mr.’s issue. I also witnessed Mr. being advised that since we were not diagnosing his issue we were not responsible if this did not fix the problem. This customer called every 15 minutes for the first 2 hours the vehicle was here then showed up to our shop and came to the counter every 15 minutes until the O2 sensor was installed.

I also read in his complaint that he has an issue with performing a test drive using his fuel. We do our best to provide superior customer service to all customers but in this case the customer asked for one thing at the store but has made a complaint based on untrue statements. There was not a communication problem customer states he had to call every hour and that is untrue it was more like every 15-20 minutes he called and that is after we advised him we would call him after part was installed. In addition to that he states we used his gas to test drive his vehicle I’m not sure if he believes we are responsible for putting gas in his vehicle to fix it but this is not our responsibility to put gas in customers cars. The customer at no point notified us that he attempted to do repair himself and cross threaded the O2 sensor. Part of the reason the repair took longer was because we had to re thread the Manifold to get the new sensor in correctly. After a thorough investigation there is absolutely no reason or fault of Service Street in this matter. We advised Mr. prior to doing any repairs this was not going to fix his issue and he still told us he wanted it done regardless.

Very Respectfully,

Adrian M

Regional Manager

Service Street Colorado

Customer Response • Jul 12, 2018

Complaint: ***

I am rejecting this response because:
The business did not fix my issue, told me they would complete a free check on the vehicle and the vehicle is doing the same thing. The technicians were unprofessional and the response I received was more of an example of how they blame the customer rather that understand the customer. I do not accept this answer. The technicians used my gas, used my time. And took payment for a service that did not resolve the issue. Those are the facts. You can't dance around blaming me for not letting me know what was going g on for joyriding my vehicle when it is not necessary and now saying this is all my fault.
Sincerely

My vehicle has been at the Parker location for 25 days and I have been very unhappy with way that my engine repair has been handled. They have missed deadlines over and over and have told me that things were going to be ready for inspections or completed multiple times and nothing has ever been completed on schedule. Went in today and now I am being told yet again that the vehicle is still not ready and that it will be ready on Tuesday at 7:00 pm. If they miss this deadline I will be calling corporate to complain every day and expecting someone from your office to get with them and tell them every day after Tuesday that my vehicle is not completed I will be filing a complaint to your office and posting a bad review to every site on the web that I can find. I want my vehicle finished and returned on schedule and as promised. We will never use service street again. This has been the worst experience with a vehicle repair I have ever had. Worst service ever.

Service Street Response • Jun 11, 2018

After a thorough investigation and interview of all staff involved in this matter the findings are as follows. Customer brought in vehicle with an extended warranty and request we start a claim. Per our first conversation with Warranty Company it took 3 days to get approval. The approval did not come from Warranty Company it came from the customer due to the fact the warranty company wanted to inspect the engine removed from vehicle. The warranty company was not ready to commit to any claim until they had an adjuster inspect the vehicle. This meant if the engine was to be removed we would need customer’s approval in case the warranty company did not choose to cover the repair. Customer agreed to pay for removal of engine if Warranty Company would not cover it.

We removed engine and notified the Warranty Company it was out of the vehicle for 6 days before an adjuster showed up. At this point the adjuster said they needed us to actually open the engine and find the cause of customer’s vehicle complaint. This was never stated prior to removing engine but we proceeded to do what the adjuster requested. After we opened the engine up it took another 3 days for the adjuster to show up. At this point we finally received approval to replace 1 head on the vehicle. At no point did this repair take an extended period of time due to Service Street the delay in completion of repair was due to the customers Warranty Company dragging their feet and not being clear on exactly what they wanted done.

We deal with a number of Warranty Companies on a regular basis and this was one of the worst experiences with a warranty company we have ever had. We definitely understand the customer’s frustration but I believe they are directing it at the wrong people. We have gone above and beyond to satisfy both the customer and the Warranty Company. When we have a vehicle sitting stagnant in a bay it cost us money every day it sits there so there is no reason we would ever tie up one of our repair bays with a dead vehicle for over 3 weeks.

In closing I feel that the problem here is not the fault of Service Street it is the fault of the customers warranty company. We were strung on with this repair at the pace of the Warranty Company we provided all of our services in a timely manner there was multiple days wait during each step of this process due to a slow adjuster and unclear information from the Warranty Company.

Thank you,

Adrian M

Regional Manager

Service Street

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Address: 12740 Colorado Blvd, Denver, Colorado, United States, 80241-2802

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