Service Termite & Pest Control

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted], owner
Contact Phone: 775-331-7775
Contact Email: [email protected]
[redacted] checked in 9/15/15. She was asked if she had any animals or pets and she stated no.
The following day when I was...

inspecting the property I saw her taking a puppy up to her room.
I stopped and talked to her and explained to her
that if she wanted to have the small dog she would have to pay an additional deposit of $125.00, she agreed. She stated that she would have the dog be a service animal. I told her to bring a health care professional letter and the shot record. Sunday, September 20, 2015, she came and wanted her deposit back. She brought in the shot records and something from the internet and that does not qualify. She became angry and argumentive with the manager because she wanted the deposit. She came into the office on Monday, Septermber 21, 2015, wanted to check out and get her deposit right away. We have a written agreement, which, she signed, to return deposit within seven days. We waved that and returned her deposit immediately to the same card she used when she checked in. She has a receipt and so do we. This is between her and her credit card company. If she thought I was rude its because I was not telling her what she wanted to hear. She was argumentive with my bookkeeper and myself. Her deposits have been refunded in full.

Initial Business Response /* (1000, 11, 2017/07/07) */
[redacted]Document Attached[redacted]
I have attached the receipt in question. We run our deposits as "Authorizations", not "Sales", meaning $50 is just put on hold (pre-authorized), not actually taken out of the account. If you check your bank/credit card...

statement for that month, there shouldn't be a $50 charge showing at all because it was never actually taken out of the account. You can also check with your bank/credit card company to confirm that. If $50 is still showing as a pending charge, you can call the bank with the approval code to release it. The approval code is: [redacted].