Service Today

Replace ice maker that is still not working Replaced thermostat in dryer that still does not dry Will not repair or return phone calls [redacted] replaced new ice maker in Samsung refrigerator Still not workingCalled and they said that first batch sticks, could I get a something to pop it out I tried but could not get to ice They will not return calls or come to house to repair Invoice XXXXX, service date 1-13-$was the total cost He also replaced thermostat on [redacted] dryer Clothes still not drying completelySame service date and invoice number I have called numerous times Last time I called I talked with [redacted] X-XX-XXXX at 2: She said she would return call with in the hour I can no longer get them to answer when I call

Service today replaced my pump on my LG dishwasher The dishwasher went a cycle and then did not work again They will not return my calls Repair date: 1/14/ Warrant request: 1/22/ Payment: $ Saleman: [redacted] paid by check

Replace ice maker that is still not working
Replaced thermostat in dryer that still does not dry Will not repair or return phone calls
*** replaced new ice maker in Samsung refrigerator Still not workingCalled and they said that first batch sticks, could I get a something to pop it out I tried but could not get to ice They will not return calls or come to house to repair Invoice XXXXX, service date 1-13-$was the total cost He also replaced thermostat on *** dryer Clothes still not drying completelySame service date and invoice number I have called numerous times Last time I called I talked with *** X-XX-XXXX at 2: She said she would return call with in the hour I can no longer get them to answer when I call

Service today replaced my pump on my LG dishwasher The dishwasher went a cycle and then did not work again They will not return my calls
Repair date: 1/14/
Warrant request: 1/22/
Payment: $
Saleman: *** ***
paid by check

Review: I have for ,at least the last 2 years,contracted with this company for yearly service. The company company comes out twice yearly, spring and fall, to honor the agreement. July 24, 2014 my unit was leaking water in the basement causing the carpet to be saturated. I called the company and they did respond the same day and the drainage hose was blocked. The technician told the person there that the hose had never been flushed and there was no charge. An invoice was left with a zero balance. I called the company to question why the drain had not been flushed from previous service and was advised a call back would be given. I never received a call back, but received a bill for $146.00 (includes a $26.00 service club member discount). I called the company today, August 5th, and was advised a bill was left and signed saying there would be a charge. I advised her I was not there and did not sign anything and why would the repairman say it had not been flushed before. I was then advised that prior records said it had been flushed and this could have happened because of the extreme weather we have had this summer. I say a bunch of bull to that explanation-and what the repairman writes down is not always what he does. I know one should read carefully what you sign, but I did not sign and consumers have no idea of what has or has not been done. I might be wrong, but I will never believe this summer's weather was so extreme that this happened. I have been in this house since fall 2005 and have had my system serviced faithfully. Not only that, the serviceman from this company last fall neglected to turn my heat back on and I thought my heater was broken. I figured it out after a couple of cold weeks- that the switch had not been turned back on. I also told the company about that.Desired Settlement: Credit $146.00 bill

Business

Response:

[redacted], Thank you for bringing your concern to our attention. I appreciate your business and certainly want to address your concern. It's difficult to assess all the who said what since neither you or I was there. However, according to your statement, the technician left a $0 invoice for the work performed. If you would mail that to me, I'll honor it regardless. Please send it to following to be sure I receive it and take the appropriate action.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I purschased my home in 2013. My unit was brand new installed by service today in 2008. No one lived in my home after that it was simply maintained until we moved in. In 2013 my fan motor had to be replaced 780$ out of pocket. Bc warranty was up in 5 years. In 2014 freon leak had to be repaired 950$ out of pocket. 2015 compressor went up at least 1100$ and 2 months running emergency heat over 500$ a month electric bill hmmm. Funny system should never have this many issues with minimal use and being so young. I've had 5 companies look and all walk away bc it needs to be gutted the Install is so sloppy and many imperfections. Sad bc I refuse to use them again. The manager John stafford has terrible customer service doesn't return calls nor offer to assist the customer also after speaking with trane they are not a recommended installer of trane equipment. Sad bc so much money was spent and could of been saved.

This company went to my property to fix a leaky outdoor faucet that ended up being a washer within the faucet. The plumber gave me a bid of $500 because he said he had to move all of the plumbing because the faucet was outside of and above the home electrical box in the basement. That faucet and electrical box have both been there since electricity and water came to the home, likely in the 20's. He said he couldn't perform the work because it isn't code. I called the city inspector and verified this was UNTRUE. They charged me a $79 service call and wouldn't fix the leak. This is a rotten company and are not to be trusted.

I had a service contract with this vendor for the past 3 years, they came out for a PM in May, my unit was running hot and the technician did nothing to address the issue nor did he inform me of the issue. The unit failed in August, at that time the responding technician told me that the running hot issue should have been addressed in May. I contacted the supervisor to share my concerns and was treated rudely. I cancelled my contract and will be notifying my HOA so that others are not provided with poor service and/or treated rudely.

Review: Service today was hired to fix heater on jan 20,2014. They were there for one hour, they said everything was inspected and the only problem was, unit was not getting enough oxygen. He turned a switch charged $187. Ten days later the heater stopped working. They returned on jan 31, 2014. He said he did not know what the problem was, he stated that there were other techs with more knowledge about heaters. He pushed the reset button, charged $74 and left. Two days later the heater still is not working. We hired someone else, he replaced the oil filter and the heater is working now. I called the office, and expressed concern about being charged again, the supervisor was not helpful. He did not resolve any issues. They said they had to charge something.Desired Settlement: I want a full refund and reversal of $74 charge.

Business

Response:

. For this case, the unit in question was not professionally installed and therefore any repairs are likely to be temporarily satisfactory at best. I have no problem waiving the $74 and agreeing to part ways. All charges have been removed and we will no longer work for this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We own a vacation home in DE. I went to the house the end of July. When I got there, there was no hot water. I called Sevice Today and someone came out. They said the heating element would need to be replaced. It was a $400+ part. I was told it would need to be ordered and I would here back from them later that day. I never heard back and we needed to go home 2 days later. I called their office before I left to check on the part and it was not there. We received a call a few days after I returned to our permanent residence. My husband called them and explained that we don't live there and would it be possible to call them in a few weeks when were back down there. Spoke with [redacted], a very nice lady, who said not a problem. Just call me when your heading down and I will set the appointment for you. I called her on Monday 8/3 and we set an appointment for the morning of Thursday 8/6. Their technician showed up at 8:30. I left him to do his work and told him if he needed me I would be in the kitchen. At 10:45 he asked me to come down to the utility closet. He than informed me that the on and off switch had been snapped off. He said someone has tried to work on this since I was here and has broken the switch and the whole blower on top of the hot water heater needs to be replaced. I told him he was the only one that has touched it, and his reply was "I don't know what to tell you". He said he would call the office and let me know what they said. An hour later, he still had not told me anything. I went back down stairs and asked him what was going on. He said he had spoken to the office and that he had not broken it. That we broke it between the time he was first there until the day he came back. Again I explained that he was the only one to touch it. We hadn't even been there in the time between his visits. He pretty much called me a liar and said he would call the office and I told him not to bother. I would call them myself. I spoke with the receptionist who said a manager would get back with me. In the meantime, I hear him putting things back together and cursing. I had 2 small children with me at the house. I went down and told him to leave. I gave him the rest of his tools and escorted him to the door. The manager called me back and I explained everything to him. He asked what I expected them to do. I told them I expected them to replace the part that his technician broke. He said he would send someone else out after lunch. Two gentleman showed up, walked in, looked at the hot water heater and said "yep, it's broke." They said the on/off switch was snapped off the circuit board and the ears securing the board assembly to the heater was snapped off. They were there a total of 10 min. Said someone from the office would call me. I received a call from someone from their parts department who told me the whole blower assembly would need to be replaced and they would give it to me at cost. I told him I was not paying for a part that their technician broke. Than he said he would give me $100 of the part, so it would be an additional $350. I told him that was not acceptable. He said someone else would call me back. At this point it's 2 in the afternoon. I've been dealing with this since 8:30 in the morning. I receive another call from the company and retell the whole story again. I'm told that one of his technicians would never do something like that and that it had been 2 weeks since the part came in. How are they not sure it wasn't broken in those 2 weeks. I again informed him that no one had been in the house for 2 weeks. And why would we have someone work on it when we knew that we were waiting on a part. I also mentioned that when I was there in July, I was with my grandmother. Neither one of us touched it. And this time I was there with my son (he's 11), my sister and my nephew (he's 7). None of us touched it. And why was his technician there for over 2 hours before he told me another part was broken? As far as he was concerned, they were right, I was wrong and they would not replace the part unless I paid them. I refused. So needless to say, we left to come home with no hot water. Their technicians are rude, not qualified and their customer service is horrible.

I asked for a call when they had a game plan and they agreed but never called me, spent 6 hours, accomplished nothing, denanded $600 from my tenants. They should be ashamed of this kind of abuse. The manager said "that's not right" but offered no reduction to my tenants. Good luck using this company.

Review: My HVAC stopped working last year. Service Today was contacted and a quote was made for repairs. Repairs were completed in the summer of 2013. After the initial repair, it took several more visits as the unit kept breaking. Finally after approximately eight visits they were able to get the unit running. At the last visit, the technician identified a defective component that was not included in the warranty. I informed him at that time that I would not pay any additional money as I had paid the price (>$2000) they had quoted to repair the HVAC. The field supervisor who was on-site agreed to this and affected the repair. Later I received an invoice for that repair. I contacted their office and explained that I would not pay it for the above reason.

I contacted a different HVAC company recently to service my HVAC and their inspection revealed that there was zero freon in the system which has caused additional damage. The technician advised this also correlates to the increased electric bills I have received in the last two billing cycles. I now find myself needing to replace a unit which has only been operational for less than a year at a cost of several thousand more dollars.Desired Settlement: As their inability to properly repair my unit has caused additional damage to same along with triple my normal heating charges, I want replacement of my HVAC.

Business

Response:

Response attached. I'm available at [redacted] to discuss any resolution.

Business

Response:

[redacted] does need a new HVAC system. He needed it in September of 2012 when these issues began. We recommended he replace the system at that time. Compressor repairs are expensive and often there are additional problems that caused the failure or result from the failure. You can quickly end up throwing good money after bad. [redacted] did not go with our recommendation but chose to repair. My recollection is the unit was struck by lightning and insurance was involved. Regardless of his reasoning for choosing repair, we did as he requested. Other problems did emerge and [redacted] paid for a major one and we went on several other repairs without billing as well so we both experienced some pain. On our last visit we did not bill for our labor but did bill for the part. [redacted] refused to pay. We did not send him to a collection agency. He was frustrated. I get it. We just wrote off the debt and agreed to part ways. It’s not surprising to me that now he has another issue. No doubt some company is giving him the same recommendation we did nearly a year and a half ago. He needs a new system and it’s not because Service Today has done anything wrong. He made a choice that has led us to this point. While I feel bad for him, I cannot offer to buy him a new system. I’d offer a discount to help him out but that’s it. He’s certainly welcome to contact me to discuss