Company responded by phone 8/31/16-***MrFrank from the company states that they were able to reach a resolution with the consumer and that the matter has been resolved
Business responded to the complaint.On October 21, 2015, a letter was sent that was signed by Frank K [redacted] , Sr and Rick G [redacted] stating that Window Systems would in fact provide the lifetime warranty that Mrs [redacted] was requesting We do not see any reason that the letter needed to be notarized It is on Window Systems letterhead and was signed by a principal of the company Let it be noted that Mrs [redacted] painted the door herself AND provided the hardware We do not intend on warranting her paint or the hardware that was purchased elsewhereAs I can be of help in putting this issue to rest, please feel free to contact meSincerely, Frank SK [redacted] , Jr.PresidentWindow Systems
Consumer update taken over the phone by Revdex.com staff 11/24/She said the company was currently there, but they didn't have all of the windowsThey still need to order themThis has been going on for years
[redacted] is, plain and simple not being truthful with the events as they occurred nor my handling of the situation She had several items completed on her project by a family member that were not permittedAdditionally her husband represented to us that he completed ALL of the demo work, also without a permit The work that was completed on her home was directed by her Under a general remodel permit all of this work becomes the responsibility of the General Contractor The contractor that was onsite completing the framing worked together with me for almost one year under he and I as a joint venture One of his responsibilities was to pull permits for job that were accepted and had that requirement This contractor which I will not name was also paid for the work performed on her home and for pulling permits [redacted] was provided with a certificate of insurance from the contractor that performed the workHer next payment was due for the next phase of work after we had completed her framing All offers to [redacted] for communication have been dismissed with similar slanderous comments and treatsShe was also given the option of mediation which she refused I can only assume it would be because a neutral third party would need to hear both sides of the issue in an attempt to come to a constructive, if not amicable solution I understand this to be the work of the Revdex.com and respect the process I also understanding from her responses that she feels the results would not be so one sided as she would like Extortion is a very serious claim I'm not sure if [redacted] understands what the term defamation of character is however, I am protected by law and we will continue to weigh our options in that regardI wish her the best of luck in the future
Company responded by phone 8/31/16-***MrFrank from the company states that they were able to reach a resolution with the consumer and that the matter has been resolved
Business responded to the complaint.On October 21, 2015, a letter was sent that was signed by Frank K [redacted] , Sr and Rick G [redacted] stating that Window Systems would in fact provide the lifetime warranty that Mrs [redacted] was requesting We do not see any reason that the letter needed to be notarized It is on Window Systems letterhead and was signed by a principal of the company Let it be noted that Mrs [redacted] painted the door herself AND provided the hardware We do not intend on warranting her paint or the hardware that was purchased elsewhereAs I can be of help in putting this issue to rest, please feel free to contact meSincerely, Frank SK [redacted] , Jr.PresidentWindow Systems
Consumer update taken over the phone by Revdex.com staff 11/24/She said the company was currently there, but they didn't have all of the windowsThey still need to order themThis has been going on for years
[redacted] is, plain and simple not being truthful with the events as they occurred nor my handling of the situation She had several items completed on her project by a family member that were not permittedAdditionally her husband represented to us that he completed ALL of the demo work, also without a permit The work that was completed on her home was directed by her Under a general remodel permit all of this work becomes the responsibility of the General Contractor The contractor that was onsite completing the framing worked together with me for almost one year under he and I as a joint venture One of his responsibilities was to pull permits for job that were accepted and had that requirement This contractor which I will not name was also paid for the work performed on her home and for pulling permits [redacted] was provided with a certificate of insurance from the contractor that performed the workHer next payment was due for the next phase of work after we had completed her framing All offers to [redacted] for communication have been dismissed with similar slanderous comments and treatsShe was also given the option of mediation which she refused I can only assume it would be because a neutral third party would need to hear both sides of the issue in an attempt to come to a constructive, if not amicable solution I understand this to be the work of the Revdex.com and respect the process I also understanding from her responses that she feels the results would not be so one sided as she would like Extortion is a very serious claim I'm not sure if [redacted] understands what the term defamation of character is however, I am protected by law and we will continue to weigh our options in that regardI wish her the best of luck in the future