Servicemaster By Architerra

We stand by our original response to this complaint, however in an effort to resolve this matter we propose a 75% settlement of $as payment in fullWhen service requests are received, either from insurance companies or homeowners, our initial contact is made directly with the homeowner by phone to schedule a time for our technicians to inspect the area of damage being reported, which in this case we were asked to come after pm resulting in the after hours charge ServiceMaster is a highly reputable provider and our trained technicians aim to provide the best possible service to our customers

I own a house located at *** ** *** AvePhoenix, AZ One of the pipes under the house was leaking and once we found out, we turned off the water to the house and cleaned it upTwo weeks later I contacted the insurance company and they gave us the number of Service Master c/o Architerra to contact and have them come out to the house to get a estimate for the damagesThey came out on April 17th and met with my maintenance manager Don C*** to check out the houseDon showed them the leak and they said they had to take samples from all the wallsDon told them there was nothing wrong with the walls and that wasn’t necessary and stopped them stoppedHe reminded them that they were just getting a estimate and he wanted no work done so that the tenants could continue living thereThen, the people from Service Master said that they had to at least take a sample from the floorDon thought they just needed a small piece of a flooring to confirm it was damaged, so he let t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Service Masters is still attempting to collect on an invalid debt. I was not invoiced until a year after they were on my property, this is against [redacted], according to [redacted] you must be invoiced withing 30 days of a transaction or service.  In addition the original documentation that my tenant signed does not specify any financial responsibility would be placed on me. In the company's response they stated that I verbally requested to have them come to my home after hours, this is a lie. I contacted my insurance company 1st, they referred me this crooked company and they came out when they were available. This was not a 911 service call. I am again requesting that Service Masters absolves the debt, and cease and desist all contact with me and collections efforts.
Regards,
[redacted]

I have attached the email string between [redacted] in my office and Ms. Knapp.  Our company responds to emergency calls such as water and fire damages.  Ms. [redacted] contacted her insurance company, [redacted], regarding a water damage who then contacted us.  We then contacted Ms....

[redacted] who had us send out a crew, after hours, to check it out.  Ms. [redacted] had her tenant sign our paperwork because she did not physically come to the property.  Turned out it was a minor roof leak so Ms. [redacted] did not have the crew do anything further.  It was a two man crew who responded after hours and identified the source of the problem.  An after hour service call charged for and at the time billed to [redacted].  However, in the mean time, Ms. [redacted] withdrew her claim from [redacted] so then we had to forward the bill to her.  With no claim [redacted] could not pay us.So in summary Ms. [redacted] called for a service, instructed us verbally to respond after hours, the service was provided and Ms. [redacted] needs to pay for the service she requested.  (This is similiar to calling a tow truck because your car is disabled, him giving you a boost and then you driving off because you don't need any further service. Not right.)[redacted]Owner ServiceMaster c/o [redacted]

I have attached the email string between [redacted] in my office and Ms. Knapp.  Our company responds to emergency calls such as water and fire damages.  Ms. [redacted] contacted her insurance company, [redacted], regarding a water damage who then contacted us.  We then contacted...

Ms. [redacted] who had us send out a crew, after hours, to check it out.  Ms. [redacted] had her tenant sign our paperwork because she did not physically come to the property.  Turned out it was a minor roof leak so Ms. [redacted] did not have the crew do anything further.  It was a two man crew who responded after hours and identified the source of the problem.  An after hour service call charged for and at the time billed to [redacted].  However, in the mean time, Ms. [redacted] withdrew her claim from [redacted] so then we had to forward the bill to her.  With no claim [redacted] could not pay us.So in summary Ms. [redacted] called for a service, instructed us verbally to respond after hours, the service was provided and Ms. [redacted] needs to pay for the service she requested.  (This is similiar to calling a tow truck because your car is disabled, him giving you a boost and then you driving off because you don't need any further service. Not right.)[redacted]Owner ServiceMaster c/o [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Service Masters is still attempting to collect on an invalid debt. I was not invoiced until a year after they were on my property, this is against [redacted], according to [redacted] you must be invoiced withing 30 days of a transaction or service.  In addition the original documentation that my tenant signed does not specify any financial responsibility would be placed on me. In the company's response they stated that I verbally requested to have them come to my home after hours, this is a lie. I contacted my insurance company 1st, they referred me this crooked company and they came out when they were available. This was not a 911 service call. I am again requesting that Service Masters absolves the debt, and cease and desist all contact with me and collections efforts.

Regards,

We stand by our original response to this complaint, however in an effort to resolve this matter we propose a 75% settlement of $237.10 as payment in full. When service requests are received, either from insurance companies or homeowners, our initial contact is made directly with the homeowner by phone to schedule a time for our technicians to inspect the area of damage being reported, which in this case we were asked to come after 5 pm resulting in the after hours charge.  ServiceMaster is a highly reputable provider and our trained technicians aim to provide the best possible service to our customers.

Review: In May of 2014 I had a roof leak, my insurance company sent out Service Mater to assess the damage. I originally filed a claim with my insurance carrier but withdrew the claim on 4/2/14, after the Service Master employee advised me that the water damage was minimal and that if I just patch the hole on my roof all should be fine. I never signed any form of documentation stating I was liable for any payment due to Service Masters at the time they were at my home. I was never even home that day, a tenant of mine was there and let them in. After that I did not hear from Service Master for almost a year, I then heard from a [redacted] on 2/19/2015. [redacted] called my personal cell phone to collect on what they felt was a debt to them. [redacted] claimed that they sent me documentation to validate the debt but they did not. The first and only form of documentation I ever received was on 4/9/2015 from [redacted] to my email address that I willing gave her over the phone on 2/19. This was a fashioned invoice that they clearly created recently. Due to being frazzled by this unorthodox debt collection, I advised [redacted] I would try and pay something but I don’t have a lot right now. [redacted] pushed for me to agree to pay the money they were asking… so I stated I would try and pay something soon. She continued to call me repeatedly on my cell phone and repeatedly violet [redacted] by attempting to collect on a debt without reading the [redacted] to me on any phone call, and by calling me on my personal cell phone. After I had time to compile all my data and discuss with an attorney, I found that they were pulling a fast one. Then on 4/30 [redacted] emailed me and threatened to charge me off to a 3rd party collection agency, “you are unwilling to pay your invoice in the amount of $316.14 for services we performed in March 2014 and will be forced to proceed with collections against you. You will be responsible for any collection costs, attorney costs and any other costs incurred to enforce collection of this outstanding amount. Our collection company adds 30% to each account placed with them.” I then responded and advised [redacted] of all the information I listed above, and offered to settle the debt for 40% in hopes to get them off my back. At this point they have now emailed me back, they refuse to work with me and again threatened to send me to an outside agency. I am only one person and this company is trying to bully me into giving them the little money I have for a service they ultimately never provided.Desired Settlement: I feel Service Masters should eat the $316.14 they are trying to claim I owe, and cease all collection efforts.

Business

Response:

I have attached the email string between [redacted] in my office and Ms. Knapp. Our company responds to emergency calls such as water and fire damages. Ms. [redacted] contacted her insurance company, [redacted], regarding a water damage who then contacted us. We then contacted Ms. [redacted] who had us send out a crew, after hours, to check it out. Ms. [redacted] had her tenant sign our paperwork because she did not physically come to the property. Turned out it was a minor roof leak so Ms. [redacted] did not have the crew do anything further. It was a two man crew who responded after hours and identified the source of the problem. An after hour service call charged for and at the time billed to [redacted]. However, in the mean time, Ms. [redacted] withdrew her claim from [redacted] so then we had to forward the bill to her. With no claim [redacted] could not pay us.So in summary Ms. [redacted] called for a service, instructed us verbally to respond after hours, the service was provided and Ms. [redacted] needs to pay for the service she requested. (This is similiar to calling a tow truck because your car is disabled, him giving you a boost and then you driving off because you don't need any further service. Not right.)[redacted]Owner ServiceMaster c/o [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Service Masters is still attempting to collect on an invalid debt. I was not invoiced until a year after they were on my property, this is against [redacted], according to [redacted] you must be invoiced withing 30 days of a transaction or service. In addition the original documentation that my tenant signed does not specify any financial responsibility would be placed on me. In the company's response they stated that I verbally requested to have them come to my home after hours, this is a lie. I contacted my insurance company 1st, they referred me this crooked company and they came out when they were available. This was not a 911 service call. I am again requesting that Service Masters absolves the debt, and cease and desist all contact with me and collections efforts.

Regards,

Business

Response:

We stand by our original response to this complaint, however in an effort to resolve this matter we propose a 75% settlement of $237.10 as payment in full. When service requests are received, either from insurance companies or homeowners, our initial contact is made directly with the homeowner by phone to schedule a time for our technicians to inspect the area of damage being reported, which in this case we were asked to come after 5 pm resulting in the after hours charge. ServiceMaster is a highly reputable provider and our trained technicians aim to provide the best possible service to our customers.