ServiceMaster By Metro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Other than the fact that LLoyd's response is full of lies, I am finished with this matter, as I can see it is going nowhere, to no resolution satisfactory to us. Buyers beware!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same exact response he gave before. We do not accept this response. We want compensation for their shoddy work. if you want to bring this matter to close, our rating stands. Buyers beware![To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We provided the services per my conversation with the previous owner and then the current owners for the original quote.  They want more than the agreed contract. Since he works in a paint store the owners did not want the cost to change so he did not offer to supply a paint of his choice or to dry down the floor over the weekend prior to painting. The weather was rainy however, was within the specs. of the manufacturer. In an effort to satisfy the customer we will come back and apply one more epoxy coat to the garage floor. Sincerely, Lloyd *. H[redacted]

August 28, 2017 Revdex.com400 Holiday DriveSuite 220Pittsburgh, PA 15220 RE: ID# [redacted]Phone#; 412-456-2700 Fax#; 412-922-8656File Name; [redacted]To Whom It May Concern;We were asked to provide an estimate for the tile floor removal on May 8th from the above...

captioned address by Ms. [redacted], the previous owner so funds could be escrowed upon sale. She was selling her home and needed a cost for the sale. All conversation was with her for the removal and then painting the floor surface with two coats of paint. We also applied a senior citizen discount of 10% to her.After the closing the new owners, [redacted] & [redacted], asked for us to provide the services and we set July 6th to start. We removed the tile floor in a single car garage. H.E.P.A. vacuumed on both the 6th, and 7th Thursday and Friday. We expected this to only take one day but it took two of which we did not increase our price. Over the weekend it rained hard and [redacted] stated they did not open the garage door to aid in the drying process. He further stated that he was at work for Sherwin Williams a paint company and claimed ignorance to what needed to be done as far as drying the garage floor. On the following Tuesday, we checked the humidity and then painted the floor with an Epoxy paint designed for garage floors. During that time, my crew used a Coaxial fan which puts out over 3000 CPM to dry the surface of the floor and between coats. When the first coat was completed we were able to walk across the surface to apply the second coat without lifting any paint. Then the final drying and curing would take place.When I inspected the floor on the 17th it was in very good condition and evenly coated with the two coats per our invoice. I did not see any areas that were flaking or lifting nor were any pointed out to me but the current owner, [redacted].During the tile floor removal, they stated there was an area in a closet that the home inspector missed and needed removed or encapsulated. I inspected this on Friday the 7th and we both choose to encapsulate. At that time I walked over the garage floor and saw a very clean and dry surface. So. we encapsulated the rear ceiling section of a closet approximately 1 x 5' long and then installed a piece of dry wall over it. There was a ceiling light in this room as well as we have our own spot lights. The asbestos was coated and the dry wall was installed but did not cover the entire area with dry wall as it was a very tight area to fit it into due to the position of the electrical panel. Also, at that time I walked over the garage floor and saw a very clean and dry surface.In conclusion the [redacted]’s did not pay for the garage as the previous owner escrowed those funds for that. Regarding the encapsulation of a small end that was difficult to cover due to the E panel, we offered to come back to take care of that. We were denied the right of re-service an otherwise good job.Even though we provide the services as described we offered to come back to recoat the closet so they would be happy. It is my opinion that they always wanted the money. Busineses be wary.Sincerely,Loyd ** H[redacted] M.C.T., C.M.R.C, C.I.E.