ServiceMaster Cleaning Professionals

On Saturday 10/12/19 I contacted ServiceMaster to extract water from my home that was caused by a broken sump pump. Service came out at 9pm extracted some water setup some equipment and left. I was in contact with the tech daily because I wasn't at all pleased with the way machines were placed to dry out the carpet. As example my whole basement was not wet at all the water cane in by the windows and where the sump pump was located. The tech stated it was late that evening and he had to drive from Fergus Falls he didnt no what was all needed so he had forgotten some items. I called immediately the next day about the dehumidifier and was wasnt it in the main area where the water had leaked in he placed it in a bathtub with the door closed and told us to take it out or have someone to come and do it he was stuck at another job. My husband is disabled and walks with a cane this machine weighs atleast 100pds. I called daily about pricing of all these machines in which nothing was working the carpet was still wet. After the 3rd day of no air in which he advised the carpet started to become musty and moldy in which of have asthma and could not stay in my own home. I then called another company to come and remove the carpet because by then it was ruined and smelling. It seems as they didnt want to save the carpet they didnt try to save it and then stated he wanted to get paid to remove the carpet. It seems as if this was there concern that carpet wasnt even 6yrs old. I had them come and remove their equipment asap which he said he couldnt do since he was on a job AGAIN, so now I Have To Pay for yet ANOTHER DAY! He was upset but at this point I knew this was just a scam. So with that being said I reached out to management before I recieved the bill to avoid this from happening but they immediately try to justify their overbilling and Fraudulent charges. I'm appalled with the way they talked to me. We spent one 5,000 replacing carpet and fixing the

On Saturday 10/12/19 I contacted ServiceMaster to extract water from my home that was caused by a broken sump pump. Service came out at 9pm extracted some water setup some equipment and left. I was in contact with the tech daily because I wasn't at all pleased with the way machines were placed to dry out the carpet. As example my whole basement was not wet at all the water cane in by the windows and where the sump pump was located. The tech stated it was late that evening and he had to drive from Fergus Falls he didnt no what was all needed so he had forgotten some items. I called immediately the next day about the dehumidifier and was wasnt it in the main area where the water had leaked in he placed it in a bathtub with the door closed and told us to take it out or have someone to come and do it he was stuck at another job. My husband is disabled and walks with a cane this machine weighs atleast 100pds. I called daily about pricing of all these machines in which nothing was working the carpet was still wet. After the 3rd day of no air in which he advised the carpet started to become musty and moldy in which of have asthma and could not stay in my own home. I then called another company to come and remove the carpet because by then it was ruined and smelling. It seems as they didnt want to save the carpet they didnt try to save it and then stated he wanted to get paid to remove the carpet. It seems as if this was there concern that carpet wasnt even 6yrs old. I had them come and remove their equipment asap which he said he couldnt do since he was on a job AGAIN, so now I Have To Pay for yet ANOTHER DAY! He was upset but at this point I knew this was just a scam. So with that being said I reached out to management before I recieved the bill to avoid this from happening but they immediately try to justify their overbilling and Fraudulent charges. I'm appalled with the way they talked to me. We spent one 5,000 replacing carpet and fixing the

On Saturday 10/12/19 I contacted ServiceMaster to extract water from my home that was caused by a broken sump pump. Service came out at 9pm extracted some water setup some equipment and left. I was in contact with the tech daily because I wasn't at all pleased with the way machines were placed to dry out the carpet. As example my whole basement was not wet at all the water cane in by the windows and where the sump pump was located. The tech stated it was late that evening and he had to drive from Fergus Falls he didnt no what was all needed so he had forgotten some items. I called immediately the next day about the dehumidifier and was wasnt it in the main area where the water had leaked in he placed it in a bathtub with the door closed and told us to take it out or have someone to come and do it he was stuck at another job. My husband is disabled and walks with a cane this machine weighs atleast 100pds. I called daily about pricing of all these machines in which nothing was working the carpet was still wet. After the 3rd day of no air in which he advised the carpet started to become musty and moldy in which of have asthma and could not stay in my own home. I then called another company to come and remove the carpet because by then it was ruined and smelling. It seems as they didnt want to save the carpet they didnt try to save it and then stated he wanted to get paid to remove the carpet. It seems as if this was there concern that carpet wasnt even 6yrs old. I had them come and remove their equipment asap which he said he couldnt do since he was on a job AGAIN, so now I Have To Pay for yet ANOTHER DAY! He was upset but at this point I knew this was just a scam. So with that being said I reached out to management before I recieved the bill to avoid this from happening but they immediately try to justify their overbilling and Fraudulent charges. I'm appalled with the way they talked to me. We spent one 5,000 replacing carpet and fixing the