ServiceMaster Disaster Services

ServiceMaster has reached out to Mr [redacted] to have a face to face meeting to get his complaints resolved We sympathize with Mr [redacted] about the length of time that this process has taken Mr [redacted] hired us in relation to insurance repair work His coverage did not include code upgrade, and this has contributed to some of the delays on the project At this time, we have submitted an updated request to [redacted] for additional items to be added to the scope Appliance replacement was not originally covered in the claim, but the appliances were no longer functioning at the time of re-install Once we have the final numbers from [redacted] ***, we will be able to reconcile our invoicing to what was paid out on the claim We are aware that there are several items that were on our original scope that the insured decided to purchase their own materials for The allowed materials costs for these items will be removed from our scope/bill, once it has been aligned with what [redacted] is paying for In addition, there are a couple of fixtures which were not salvaged, which the insured would have liked to have kept Any of those items that [redacted] is not covering, will be paid for by ServiceMaster We hope that a face to face meeting can get all of these issues finalized Thank you

Complaint: ***
I am rejecting this response because: the problems have not been resolved at this time, but are still being discussed
Sincerely,
*** * *** ***

ServiceMaster has reached out to Mr. [redacted] to have a face to face meeting to get his complaints resolved.  We sympathize with Mr. [redacted] about the length of time that this process has taken.  Mr. [redacted] hired us in relation to insurance repair work.  His coverage did...

not include code upgrade, and this has contributed to some of the delays on the project.  At this time, we have submitted an updated request to [redacted] for additional items to be added to the scope.  Appliance replacement was not originally covered in the claim, but the appliances were no longer functioning at the time of re-install.  Once we have the final numbers from [redacted], we will be able to reconcile our invoicing to what was paid out on the claim.  We are aware that there are several items that were on our original scope that the insured decided to purchase their own materials for.  The allowed materials costs for these items will be removed from our scope/bill, once it has been aligned with what [redacted] is paying for.  In addition, there are a couple of fixtures which were not salvaged, which the insured would have liked to have kept.  Any of those items that [redacted] is not covering, will be paid for by ServiceMaster.  We hope that a face to face meeting can get all of these issues finalized.  Thank you.

From: [redacted] Sent: Monday, October 23, 2017 9:58 AM To: [redacted] Subject: [redacted] - ServiceMaster Disaster Services.   Hi Revdex.com,   This issue was resolved with our customer.   Here is our...

written response to Revdex.com Case # [redacted] - ServiceMaster Disaster Services. First and foremost, we want to apologize that items in your home were damaged during the mitigation process. We understand your desire to resolve this issue quickly and we have been working with you since the incident to replace or reimburse you for your damaged items. While we have found a solution for most of your items, the final item needing to be replaced has been difficult to find a replacement for. With that said, we did find and place an order for a replacement. Based on our most recent phone call, you no longer want a replacement and have agreed to be reimbursed instead. I hope this resolves your issue.   Thanks,    Katy O[redacted] Marketing Coordinator • ServiceMaster DSI Office: [redacted] • Cell: [redacted] www.[redacted]