ServiceMaster DSI

In Sept. 2019, I my brother died in his apartment. His body had been on the kitchen floor for several days, along with his Dog. The apartment was a mess, and there was biohazard contamination everywhere (from the body and from animal feces). I received quotes from several cleaning companies to not only remove the biohazard elements, but to also clean and organize my brother's belongings, dispose of contaminated items, and get the apartment in shape so that my grieving parents could go through my brother's belongings.

I explained this clearly to each of the companies we received quotes from. Based on the recommendation of the apartment building manager, we signed the agreement with Servicemaster. In the agreement, was 18 hours for cleaning the apartment and Deoderization equipment for 5 days.

After they began I received a call from my brother's apartment manager that Servicemaster had called her (not me) and tried to raise the cost of cleaning. The building manager told them that was unacceptable.

3 days later I called to get an update. I was told that the work had been completed two days prior, and I was free to enter the apartment. When I arrived, they were removing the deoderization equipment (meaning the equipment was only there for 3 days, not 5).

The flooring in the kitchen had been was torn out, but nothing else was cleaned. Several chunks of the kitchen molding and counter had been thrown in with his belongings in the living room on an unorganized pile, and where they had torn out the flooring, there was garbage (snack wrappers, etc.) that the Servicemaster team had thrown on the ground.

There was still animal feces everywhere, and the smell was overpowering. I called Servicemaster, and was they weren't contracted to clean the apartment, just the biohazard disposal (a flat out lie). I asked to speak to a manager, who assured me they would look into it. They then simply tried to bill my Credit Card, without providing an explanation or summary of fees.

We had a major water leak in our finished basement last fall. We called service master to help with the mitigation of the damage to carpets, wall ect. On the initial visit we were told the total would be in the range of $2500-$3000. At this point we were unsure if the damaged was covered by our insurance company.
We found out that this damage was covered, and the initial estimate from the adjuster was more or less in line with the verbal estimate from ServiceMaster. Once Servicemaster found out we were covered the price rose rapidly.
When the final bill arrived is was just under $4000. When I asked our contact at Servicemaster about this I was told "when insurance got involved the price went up because we have to use their numbers". I have no idea what that means, but two different licensed contractor have told me they are unaware of a legal requirement to raise the price once insurance is involved.
In the itemized bill, there were also charges for 'manipulation' of furniture in areas where I had personally removed all the furniture the evening before. (I might note that I find it interesting that a 50 year old man can move more furniture in 1.5 hours than two younger Servicemaster employees can in 2, but I digress.) Also some treatment on some stairs that weren't affected by the water, ect. These charges were reduced somewhat in a subsequent bill, but it does make me wonder what else on that invoice didn't actually happen.
In the end, they reduced the bill by about $200. We paid it and are done with them forever. Whether our insurance is paying or we are, I want nothing to do with this kind of business practice.

I contracted Service Master to clean my basement after the flood on Aug 20, 2018. I was told the floor would be scrubbed clean and antimicrobial agent applied and fans and dehumidifier set up to dry. I agreed to the work. They swept the floor and then applied the agent and spread it around with a mop and then set up the drying equipment. As it was drying I realized it was not clean and sent an email to the company rep complaining. He responded that the before and after pictures showed significant difference. I said I didn't sign up for significant, that I signed up for clean. He reduced the price some but not enough so he sent out another rep that basically told me it was clean by there standards. I disputed this and showed him some dirty water from where I cleaned a small area. He basically accused me of getting the dirty water from the ditch next to our house.