PROPERTY MANAGEMENT, INC.April 10, [redacted] Revdex.comRe: ID [redacted] -Response to ComplaintThank you for your feedbackWe strive to provide great customer service to you and all of the homeowners.As a management company we do our best to ensure that our vendors are following proper procedures as agreed upon such as knocking on doors or posting noticesUnfortunately, we are not onsite managers and only hear about the deviation from the agreement from the residents after it has already taken placePlease be assured that we've covered this with the vendors and it adversely affects our decision as to whether they remain a vendor.As far as notifying the residents of upcoming work, we strive to have this happen smoothly and consistently every timeWe admit there have been times when notices were not sent out mostly due to scheduling considerationsFor example, if the Board wants the work completed immediately, there is a hazard or emergency, and/or the vendor may have an opening and the work is able to be completed in a timelier manner than if we waitedHowever, if we do not have the time to notify the residents individually, we do try to have a notice posted by the Board membersUnfortunately, sometimes that doesn't happenSometimes the Board is trying to save money for the HOA by requesting the notices not be sent but just postedWe sincerely apologize as we know residents need to know when to expect work on their homes and be able to plan accordingly.We agree with you that the bulletin board is filled with old and new noticesWe've requested that the bulletin board be cleaned up ourselvesIt is believed that the notices and announcements posted on there are needed.We feel that we manage properties with care.Sincerely, [redacted] CCAM Property Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
ACPM’s response offers no commitment to honor the terms of their management contract in future transactionsTheir response only offers excuses as to why they did not honor their contract in the past, and why they will not honor its terms in the future
Regards,
*** ***
PROPERTY MANAGEMENT, INC.April 10, 2018[redacted] Revdex.comRe: ID [redacted]-Response to ComplaintThank you for your feedback. We strive to provide great customer service to you and all of the homeowners.As a management company we do our best to ensure that our vendors are following proper procedures as agreed upon such as knocking on doors or posting notices. Unfortunately, we are not onsite managers and only hear about the deviation from the agreement from the residents after it has already taken place. Please be assured that we've covered this with the vendors and it adversely affects our decision as to whether they remain a vendor.As far as notifying the residents of upcoming work, we strive to have this happen smoothly and consistently every time. We admit there have been times when notices were not sent out mostly due to scheduling considerations. For example, if the Board wants the work completed immediately, there is a hazard or emergency, and/or the vendor may have an opening and the work is able to be completed in a timelier manner than if we waited. However, if we do not have the time to notify the residents individually, we do try to have a notice posted by the Board members. Unfortunately, sometimes that doesn't happen. Sometimes the Board is trying to save money for the HOA by requesting the notices not be sent but just posted. We sincerely apologize as we know residents need to know when to expect work on their homes and be able to plan accordingly.We agree with you that the bulletin board is filled with old and new notices. We've requested that the bulletin board be cleaned up ourselves. It is believed that the notices and announcements posted on there are needed.We feel that we manage properties with care.Sincerely,[redacted] CCAM Property Manager
I received your notice that the homeowner [redacted] at [redacted], Ca. had complained about the vendors that the Homeowners Association hired to do work on the various units in the complex. We did post notices at the bulletin board on each occasion and the vendors...
themselves would put notices on the buildings and if they were working on a particular unit they would knock on the door to see if resident was home and let them know they were there if they had to go in the back yard or on the roof. However, this homeowner said that did not happen to her unit, which I have been told by her and other residents there that she works from home and when vendors have knocked on her door she never answers. We have been using these different vendor for a long time and other residents said they got the notices and if home the knock on the door. So I am unsure if her door bell doesn’t work, she uses earplugs or something that is hindering her hearing the door. I don’t know why she doesn’t get notices on her building with the next door neighbors do no one is singling her out the vendors don’t even know who she is. I have contacted the vendors each time she had called me and they said they did post and knock and no one answered the door there was evidence other owners got the notice so I don’t know what she expects but possibly when she sees there is work being done to ask when they will be doing her unit as they are very visible in the complex.While I did apologize that she did not get notice and told her it was posted by the mailboxes and their presence was certainly visible I am sure what else she wanted me to do. Again I did call the vendor when she complained. [redacted], CCAMProperty ManagerA-Creative Property Management Inc.16162 Beach Blvd. Suite 308Huntington Beach, Ca; 92647
PROPERTY MANAGEMENT, INC.April 10, [redacted] Revdex.comRe: ID [redacted] -Response to ComplaintThank you for your feedbackWe strive to provide great customer service to you and all of the homeowners.As a management company we do our best to ensure that our vendors are following proper procedures as agreed upon such as knocking on doors or posting noticesUnfortunately, we are not onsite managers and only hear about the deviation from the agreement from the residents after it has already taken placePlease be assured that we've covered this with the vendors and it adversely affects our decision as to whether they remain a vendor.As far as notifying the residents of upcoming work, we strive to have this happen smoothly and consistently every timeWe admit there have been times when notices were not sent out mostly due to scheduling considerationsFor example, if the Board wants the work completed immediately, there is a hazard or emergency, and/or the vendor may have an opening and the work is able to be completed in a timelier manner than if we waitedHowever, if we do not have the time to notify the residents individually, we do try to have a notice posted by the Board membersUnfortunately, sometimes that doesn't happenSometimes the Board is trying to save money for the HOA by requesting the notices not be sent but just postedWe sincerely apologize as we know residents need to know when to expect work on their homes and be able to plan accordingly.We agree with you that the bulletin board is filled with old and new noticesWe've requested that the bulletin board be cleaned up ourselvesIt is believed that the notices and announcements posted on there are needed.We feel that we manage properties with care.Sincerely, [redacted] CCAM Property Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
ACPM’s response offers no commitment to honor the terms of their management contract in future transactionsTheir response only offers excuses as to why they did not honor their contract in the past, and why they will not honor its terms in the future
Regards,
*** ***
PROPERTY MANAGEMENT, INC.April 10, 2018[redacted] Revdex.comRe: ID [redacted]-Response to ComplaintThank you for your feedback. We strive to provide great customer service to you and all of the homeowners.As a management company we do our best to ensure that our vendors are following proper procedures as agreed upon such as knocking on doors or posting notices. Unfortunately, we are not onsite managers and only hear about the deviation from the agreement from the residents after it has already taken place. Please be assured that we've covered this with the vendors and it adversely affects our decision as to whether they remain a vendor.As far as notifying the residents of upcoming work, we strive to have this happen smoothly and consistently every time. We admit there have been times when notices were not sent out mostly due to scheduling considerations. For example, if the Board wants the work completed immediately, there is a hazard or emergency, and/or the vendor may have an opening and the work is able to be completed in a timelier manner than if we waited. However, if we do not have the time to notify the residents individually, we do try to have a notice posted by the Board members. Unfortunately, sometimes that doesn't happen. Sometimes the Board is trying to save money for the HOA by requesting the notices not be sent but just posted. We sincerely apologize as we know residents need to know when to expect work on their homes and be able to plan accordingly.We agree with you that the bulletin board is filled with old and new notices. We've requested that the bulletin board be cleaned up ourselves. It is believed that the notices and announcements posted on there are needed.We feel that we manage properties with care.Sincerely,[redacted] CCAM Property Manager
I received your notice that the homeowner [redacted] at [redacted], Ca. had complained about the vendors that the Homeowners Association hired to do work on the various units in the complex. We did post notices at the bulletin board on each occasion and the vendors...
themselves would put notices on the buildings and if they were working on a particular unit they would knock on the door to see if resident was home and let them know they were there if they had to go in the back yard or on the roof. However, this homeowner said that did not happen to her unit, which I have been told by her and other residents there that she works from home and when vendors have knocked on her door she never answers. We have been using these different vendor for a long time and other residents said they got the notices and if home the knock on the door. So I am unsure if her door bell doesn’t work, she uses earplugs or something that is hindering her hearing the door. I don’t know why she doesn’t get notices on her building with the next door neighbors do no one is singling her out the vendors don’t even know who she is. I have contacted the vendors each time she had called me and they said they did post and knock and no one answered the door there was evidence other owners got the notice so I don’t know what she expects but possibly when she sees there is work being done to ask when they will be doing her unit as they are very visible in the complex.While I did apologize that she did not get notice and told her it was posted by the mailboxes and their presence was certainly visible I am sure what else she wanted me to do. Again I did call the vendor when she complained. [redacted], CCAMProperty ManagerA-Creative Property Management Inc.16162 Beach Blvd. Suite 308Huntington Beach, Ca; 92647