ServiceMaster of Bemidji

[redacted] called me 17 days after the service was completed and demanded that I reclean the carpet as she said it was never done.  First, they were still there moving out when we arrived.  My gps shows that the carpet cleaning van was on site from 8:47-10:15 that morning.  She kept telling...

me that they never cleaned the carpet to the point I told her that I would not go back to clean as I know that they were done that morning.  They had a Rug Doctor that they had rented and told the techs that they were trying to get the stains out themselves.  That did not work and we did not have success at removing the stains either.  Stains are just what they are..Stains.   Certain dyes in liquids that come into contact with the carpet fiber will absorb them and lock them in.  My guess is that 17 days later she did not get her security deposit back and was blaming ServiceMaster.  I told her on the phone that if she would have been cordial on the phone that I would have offered to send a tech out to inspect the carpet but she kept insisting that I had to redo the whole job as it was never done according to her.  She then threatened me saying she was going to call the Revdex.com if I did not comply with her demands.  In the 32 years we have been in business, I can honestly say I have never had a complaint of this sort.  I always want to make every client happy.  I would still be open to have a tech come and inspect the carpet and attempt to remove the stains again.  However, she would need to be there at the time this happens so she can witness the attempt.

I am rejecting this response because:
What they are saying is not true. We have the place until the end of March so our deposit has nothing to do with it. The carpets were not cleaned. It is a five bedroom house with multiple levels. 21 steps besides. And they are saying they cleaned that whole house in little over an hour? We never rented a rug doctor as we own our own as we have kids in our house. We contracted servicemaster to come in because our rental agreement says carpets need to be professionally done. And if they did do the job like they are saying then they need to raise the bar on what they call clean. And he was not so cordial to me on the phone as well, I was the one that asked him to meet at the house and check the work and he told me he was not going back to that house. I asked again to meet at the house because that’s the way to check the work and he answered very rudely that he was not going back to that house. I hung up there bacause there was no talking to him at that point. I just want a refund of what I paid.

I don't have the time to argue about this...if [redacted] wants her carpets cleaned again she can call me on Tuesday morning and I will set up a time to reclean the carpets.  She will have to be there while we clean and sign a form saying that we completed the job that day.  I never want anyone to be upset with my company, but I feel [redacted] went about it wrong when she called me.  Best time to call me is  between 8-10 am.  ###-###-####.