ServiceMaster of High Point

(The consumer indicated he/she DID NOT accept the response from the business.) Since transparency is in the eye of the beholder, it would be advisable for all entities to take an unadulterated look in the mirror; however, there is definitely another rebuttal I wish to sustain in the direction of Service Master Inc., because within every dispute known to mankind, "There is your truth, my truth, and the actual truth"! First of all: Thank you (B.B.B.) for your prompt attention and interventionEven though I am exceedingly offended by the way Service Master adamantly keeps pointing fingers at all other sources involved; mainly my personal bank & my household; instead of taking a methodical facade at the man/woman in the mirrorCase and point: Prior to your intervention, their exact verbiage was, "Mr [redacted] had been making regular payments up until June The payments stopped and we are not sure whyWE ARE NOT SURE IF IT WAS OUR FAULT." Thanks for interceding, because at least they now profess slight negligence: "We do agree this should have been done much sooner and do not know how this particular file was missedWe apologize for the extended delay but do not take FULL RESPONSIBILITY." Let us hypothetically say that % of this incompetence is my RESPONSIBILITY, and only .01% is their fault for neglecting to uphold their end of the contractI'd be willing to take on a vast portion of RESPONSIBILITY; nevertheless, RESPONSIBILITY absolutely does not define the cause of the problem, because I fulfilled my obligation to make sure that funds for monthly deductions were always availableMy immediate question would then be, "If I was able to go to my personal banker and have her itemize my bank account records over the past five years within seconds; how come there is absolutely not one licensed payroll employee within the confined acreage of Service Master, who can clarify their erroneous records; even after surpassing three entire calendar years?" I still have the notarized letter from Wells Fargo Bank affirming that neither my bank; nor I made any adjustments to my account during that time spanSpecifically it states, "Our records reflect, for unknown reasons Service Master chose to stop requesting monthly paymentsThere were no actions taken on behalf of Mr [redacted] to withhold any type of deductionsThe necessary funds were consistent and readily available for processing." Next I wish to address misinformation concerning Service Master's ownership changes; instead of their accounting department issuesInitially I was very empathetic in believing that if there had been ownership changes, that could definitely be a gateway to explain this fiascoNonetheless, whether they had the same owner for the past years or the past years; there was still a major changeover in leadership positions; so what difference does that make? I further wish to retort the defaming statements, "Since April 2013, Mr [redacted] had full knowledge of this outstanding debtHe has been aware of the amount due and is personally responsible." These accusations slanderously insinuate that I was attempting to get out of my obligations and/or renege on a written contract"How in the (SWELL) are you going to emphatically state in writing that during the entire process I was fully aware of something that not one single paid employee on their multi-talented staff was slightly aware of for over three years." I equate this episode of non-stop finger pointing to an ongoing interrogation by the IRS; asking each of their employees how much they paid for electricity, water, insurance and cable during the month of June three years agoIn summation of that investigation, IRS then turns around and calls them outright liars Moving on: So after following up on Service Master's bold allegations, I took time off from work to retrieve those previously mentioned bank statementsNext I supposedly talked to the female manager, owner or chosen spokesperson at Service masterI told her that even though it was no faulty actions of the bank; nor myself, I would gladly pay the remaining agreed upon balanceShe told me it was out of her hands and I could no longer make a direct payment to her company: I would have to deal with the collectors I started communicating with a gentleman (Charles)from their collections department a minimum of different occasionsDuring our next to last conversation, he became very rudeAt the start of our last conversation (in which I called him), I explained that he and I could talk as two intelligent /respectful individuals or we wouldn't talk at allHe explained that his (disrespect was due to the fact that Service Master was constantly contacting him with a demand for my paymentsIt was at this exact time that I told Charles, "I will agree to only pay a grand total of $That should cover my balance previously owed; plus he could still get his portion." Charles responded, "I will have to contact you at a later time after I have an opportunity to conference with management at Service Master and get the okay from my boss." Next he stated that he would follow my proposal only if I would make an immediate portion of the $payment with a major credit cardI told him that would never happen because I was not giving out anymore of my personal information to a company that had already fouled things upI further explained that I would send the total amount of $in the mail within two business days Charles replied, "Someone will get back to you, but the $is not worth my time." I closed the conversation, "If you all don't want to accept my agreement, then he could move on to his next course of action; yet on the other hand I would happily file bankruptcy before I ever agreed to pay them what they so desperately wanted." Now I must concur that even though I don't necessarily agree with Charlie's demeanor, I have to turn back the hands of time and ask, "Why was he able to contact me in writing and via telephone ten times in two months ; yet Service Master could not reach me one single time in three years." Along the same line, it is true that I acknowledged to Service Master, "In 2013, I was going through a divorceIf a letter was sent to my previous address, there is a (POSSIBILITY) that my x-wife did not pass on that document." To the contrary, I did not tell their employees that she (PROBABLY) chose not to share literatureThat would falsely incriminate her of something that I never knew for sureIn fact I further divulged, "MY x-wife has given me every other document; so I don't understand why she would not be willing to hand their literature over to me." The last belittling statement from Service Master I wish to address is, "The ONLY REASON Mr [redacted] contacted us was due to the Collection Agency being able to make contact with him." I don't know from what end of the totem pole their usual customers reside, but I pay my debts because I choose to do so; not because a "Collection Agency" or "Goon Squad" threatens to ruin my credit BOTTOM LINE: After three years of some unknown phantom not doing what he/she was employed to do, Service Master and their regiment primarily demanded that I pay 251% of a $delinquent bill as a penalty for me not checking behind them to make sure they were doing their jobsMy final enquiry is, "What penalty percentage are they willing to pay for their three year marriage of ineptitude!"

(The consumer indicated he/she DID NOT accept the response from the business.)
Since transparency is in the eye of the beholder, it would be advisable for all entities to take an unadulterated look in the mirror; however, there is definitely another rebuttal I wish to sustain in the direction of Service Master Inc., because within every dispute known to mankind, "There is your truth, my truth, and the actual truth"!

First of all: Thank you (B.B.B.) for your prompt attention and intervention. Even though I am exceedingly offended by the way Service Master adamantly keeps pointing fingers at all other sources involved; mainly my personal bank & my household; instead of taking a methodical facade at the man/woman in the mirror. Case and point: Prior to your intervention, their exact verbiage was, "Mr. [redacted] had been making regular payments up until June 2013. The payments stopped and we are not sure why. WE ARE NOT SURE IF IT WAS OUR FAULT."
Thanks for interceding, because at least they now profess slight negligence: "We do agree this should have been done much sooner and do not know how this particular file was missed. We apologize for the extended delay but do not take FULL RESPONSIBILITY."
Let us hypothetically say that 99.99 % of this incompetence is my RESPONSIBILITY, and only .01% is their fault for neglecting to uphold their end of the contract. I'd be willing to take on a vast portion of RESPONSIBILITY; nevertheless, RESPONSIBILITY absolutely does not define the cause of the problem, because I fulfilled my obligation to make sure that funds for monthly deductions were always available. My immediate question would then be, "If I was able to go to my personal banker and have her itemize my bank account records over the past five years within 120 seconds; how come there is absolutely not one licensed payroll employee within the confined acreage of Service Master, who can clarify their erroneous records; even after surpassing three entire calendar years?"
I still have the notarized letter from Wells Fargo Bank affirming that neither my bank; nor I made any adjustments to my account during that time span. Specifically it states, "Our records reflect, for unknown reasons Service Master chose to stop requesting monthly payments. There were no actions taken on behalf of Mr. [redacted] to withhold any type of deductions. The necessary funds were consistent and readily available for processing."
Next I wish to address misinformation concerning Service Master's ownership changes; instead of their accounting department issues. Initially I was very empathetic in believing that if there had been ownership changes, that could definitely be a gateway to explain this fiasco. Nonetheless, whether they had the same owner for the past 20 years or the past 200 years; there was still a major changeover in leadership positions; so what difference does that make?
I further wish to retort the defaming statements, "Since April 2013, Mr. [redacted] had full knowledge of this outstanding debt. He has been aware of the amount due and is personally responsible." These false accusations slanderously insinuate that I was attempting to get out of my obligations and/or renege on a written contract. "How in the (SWELL) are you going to emphatically state in writing that during the entire process I was fully aware of something that not one single paid employee on their multi-talented staff was slightly aware of for over three years." I equate this episode of non-stop finger pointing to an ongoing interrogation by the IRS; asking each of their employees how much they paid for electricity, water, insurance and cable during the month of June three years ago. In summation of that investigation, IRS then turns around and calls them outright liars.
Moving on: So after following up on Service Master's bold allegations, I took time off from work to retrieve those previously mentioned bank statements. Next I supposedly talked to the female manager, owner or chosen spokesperson at Service master. I told her that even though it was no faulty actions of the bank; nor myself, I would gladly pay the remaining agreed upon balance. She told me it was out of her hands and I could no longer make a direct payment to her company: I would have to deal with the collectors.
I started communicating with a gentleman (Charles)from their collections department a minimum of 10 different occasions. During our next to last conversation, he became very rude. At the start of our last conversation (in which I called him), I explained that he and I could talk as two intelligent /respectful individuals or we wouldn't talk at all. He explained that his (disrespect was due to the fact that Service Master was constantly contacting him with a demand for my payments. It was at this exact time that I told Charles, "I will agree to only pay a grand total of $800.00. That should cover my balance previously owed; plus he could still get his portion."
Charles responded, "I will have to contact you at a later time after I have an opportunity to conference with management at Service Master and get the okay from my boss." Next he stated that he would follow my proposal only if I would make an immediate portion of the $800.00 payment with a major credit card. I told him that would never happen because I was not giving out anymore of my personal information to a company that had already fouled things up. I further explained that I would send the total amount of $800.00 in the mail within two business days.
Charles replied, "Someone will get back to you, but the $800.00 is not worth my time." I closed the conversation, "If you all don't want to accept my agreement, then he could move on to his next course of action; yet on the other hand I would happily file bankruptcy before I ever agreed to pay them what they so desperately wanted."
Now I must concur that even though I don't necessarily agree with Charlie's demeanor, I have to turn back the hands of time and ask, "Why was he able to contact me in writing and via telephone ten times in two months ; yet Service Master could not reach me one single time in three years."
Along the same line, it is true that I acknowledged to Service Master, "In 2013, I was going through a divorce. If a letter was sent to my previous address, there is a (POSSIBILITY) that my x-wife did not pass on that document." To the contrary, I did not tell their employees that she (PROBABLY) chose not to share literature. That would falsely incriminate her of something that I never knew for sure. In fact I further divulged, "MY x-wife has given me every other document; so I don't understand why she would not be willing to hand their literature over to me."
The last belittling statement from Service Master I wish to address is, "The ONLY REASON Mr. [redacted] contacted us was due to the Collection Agency being able to make contact with him." I don't know from what end of the totem pole their usual customers reside, but I pay my debts because I choose to do so; not because a "Collection Agency" or "Goon Squad" threatens to ruin my credit.
BOTTOM LINE: After three years of some unknown phantom not doing what he/she was employed to do, Service Master and their regiment primarily demanded that I pay 251% of a $628.00 delinquent bill as a penalty for me not checking behind them to make sure they were doing their jobs. My final enquiry is, "What penalty percentage are they willing to pay for their three year marriage of ineptitude!"

Mr. [redacted] owes ServiceMaster $649.49 dating back to 2013 - that is correct. He had been making regular payments up until June 2013. The payments stopped and we are not sure why. With every payment received Mr. [redacted] was sent an updated figure on his outstanding balance. He would have been...

aware of this amount due at the time.
There has not been a change in ownership at ServiceMaster at any time in the last twenty years. There has been a change in the Accounts Receivable Department where Mr. [redacted]'s outstanding balance was discovered in April of 2016 and both letters and phone calls were placed to make Mr. [redacted] aware of this. We received no communication back from Mr. [redacted]. When Mr. [redacted] contacted our offices after being placed in collections he spoke to our General Manager and told him he probably didn't receive the mailings because he had gotten divorced and his ex-wife didn't give them to him.
Under the contact with the Collection Agency we were required to send Mr. [redacted] to the collection agency to make his payment. In all of our signed authorizations and forms we have in there if an account is sent to a Collection Agency that the customer is responsible for the Fee they charge and any applicable finance charges. This would have made his amount owed $1,577.87.
Mr. [redacted] called our offices after being contacted by the Collection Agency and we discussed his outstanding balance and the amount the Collection Agency told him he owed. He did communicate his displeasure with this and after that conversation we contacted the collection agency and had them remove all finance charges on 7/26/16. This left him with a remaining balance of $909.28. The amount over the $649.49 is the Collection Agency Fee.
We certainly are wanting to resolve this and have no desire at any time to send any of our accounts to Collections. None of the attempts we had made to contact had proven successful and we had no other recourse. The only reason Mr. [redacted] contacted us was due to the Collection Agency being able to make contact with him.
We are more than willing to accept Mr. [redacted]'s payment to resolve this issue. We do agree this should have been done much sooner and do not know how this particular file was missed. That is not reflective of our typical handling of any accounts nor our desire.
We do feel Mr. [redacted] owes the charges due us for work preformed for him. We apologize for the extended delay but do not take full responsibility. Mr. [redacted] had full knowledge of this outstanding debt and was personally responsible for making sure he paid it in full.