ServiceMaster of Minneapolis Reviews (%countItem)
ServiceMaster of Minneapolis Rating
Address: 7320 Oxford St, St Louis Park, Minnesota, United States, 55426-4513
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April 2016 I had a house fire. Service Masters was hired to clean and restore the house. 4-6 months passed and no work had been done on the house unitl Sergei and his crew started the repairs. Items destroyed that were supposed to be salvaged. He was fired. Another crew was out and the repairs were now under way. Time passed and the house repairs were being finished. I was told that I would be able to move back into the house around Dec. This deemed to be untrue, as they were still not done. Jan. Still being told that the contractors were coming back to finish repairs, No one would show up. I had to move back into the house as hotel expenses were adding up and the insurance company stopped paying my temporary housing. Over the next few months of going back and forth the continued lack of repairs on the house, No one showed up. 4 months passeed and we never heard from anyone to finish the house. The only time we heard from them was when they wanted to get paid and to let us know that they put a lein on the house, but we refused. They didn’t finish the work I had to hire someone else to finish the work. They tried to upcharge the cost of the bills and on some double charge. They were contracted to a set amount of $57,000 in which the bank released the funds to them and were paid. Now they have a total of $102,000 and the work is still not finished, but they are asking for an additional $11,500 but are refusing to show us the final bill to cross check the costs. On 5/30/2017 My son and I met with Earl and Andrew at the office to discuss the bill in question. The meeting was very unsuccessful as they still refused to give us a copy of the final bill and in turn Andrew was very rude and smart mouthed with me. We have had a city inspector come to the home on 6/5/2017 and gave us a list of 13+ items that still need to be fixed and repaired by the company before the city will pass inspection, otherwise the house will still be deemed as condemmed.
Please see the enclosed attachment. We would love the opportunity to resolve any and all issues in a fair and equitable way.
I am rejecting this response because:I have read what Service Masters has said in regards to the repairs to my home. Service Masters made serveral comments that I would like to point out and make correct that they will not own up to... "The City of Saint Paul gave a very detailed list of things that must be repaired do to the fact that the homeowner was doing renovations to the home".The "renovations" you speak of, walls that needed to be smoothed over to give a clean look, move a toilet that was improperly placed, kitchen appliances that sat for 3 weeks that were not put in, some walls in the basement along the stairs for safety. Overall,Items Service Masters did a botch job on or did not do correctly and did not work well with us to what is conducive to the home. Minor work, but nonetheless very noticable. The reasoning we called in our own handyman because, Service Masters would not respond to any of our calls to come back out to the home to finish repairs. We got very frustated with them and wanted the work done. Like any one person wanting the work done, and not getting the service from the company working with you, you turn elsewhere. I'm going to assume that Service Masters did not know of the City Inspectors, said list, because the side work had nothing to do with the repairs to the home. The repairs that needed to be done to pass inspection were for the furance. Now, If Service Masters would have been in contact with the city or myself they would have known this and would not make such comments. Hilliard heating and cooling were finally contacted to come out on Wed. June 21, 2017. I myself was not able to be at the house but had someone there to let them in. Scott and Mike from Hilliard showed on time, did the work and then left. They stated that was their first time hearing from Service Masters about coming out to the house. Though the furance list is done, because Service Masters walled an area of the venting ducts on the main floor that passes from the basement to the top floor, the City Inspector was not able to properly finish the inspection. We were told by James L. St. Paul City Inspector that Hilliard would need to get a duct guy out, which we are now waiting on that to happen. With continued reading, Service Masters made this comment and just wondering... What does this even mean? "In addition, the city has now signed off on all the items that they stated need to be fixed or repaired". From what I am taking away from this, is that, you have been to the house... finished the work... the city inspectors have come out the home to give it a pass and all standings between us on the repairs of the home are good?! I'm a bit confused on this statement as I just received a text message from Dave of Service Masters on the evening of 7/5/17 "has the inspector come out to the house so we can get things started?" But, yet you said the "city signed off on all items that were fixed and repaired". As I stated above with the addtion of, It took almost 2-3 weeks from 6/5/17 when the inspector came out for Service Masters to call Hilliard to come out to my home which was on 6/21/17. I had received serveral calls from Dave of Service Masters, but had asked him to contact my son to set up times to go to the house. I do work overnights so I'm not always available to talk or meet during the day. He refused to contact my son and continued to call me instead knowing that I have told him many times of my schedule, when I'm avilable and giving Dave an alternative person to contact. If I was able to make a call back I would not hear a response for days to a week later. So It's not so much phone tag, but not wanting to follow directions of the consumer.In your conclusion Service Masters stated "We have no issue in finishing the work we have started". Given the time frame of all the dates listed, you say" you have no problem with finishing the work started" but it seems as though you do. Upon talking with James the City Inspector, this could have been done and finished back in Feb,2017 when he came out to inspect the home and was a bit confused about why it has taken so long, when talking with him in Jun 2017. To much time has passed and it's sad it took a complaint letter to the Revdex.com for Service Masters to respond, but you still lack in getting the job done. Per statements from Hilliard that they were just called within the week of 6/21/17, that they were scheduled to come out and it was their first time hearing from Service Masters about the furance repair to me says a lot on communication, finished work and passing codes by the city per Service Masters. Service Masters likes to throw a lot of laws, rules and codes into your message, but the real problem at hand in which you have fail to produce is a finish by date! So I will set one. Given a holiday just passed and the week is short. I want this job fully finished, City inspectors called and appointments set no later than Friday July, 14 2017. You can not pass a house If you can't get in the house to inspect the work. If I am not available to let whom ever in I can arrange for someone to be there. No more saying that you're coming at, this time and no show, no call. No more playing games. we want to be done with you as you want to be done with us.This is your statement to us and we have the rest of the money, but you will not let you make lies stating jobs are done, inspections are passed when they are not because you have to have someone at the house to let the inspectors in the home to pass the work and no one has been to the home, or has been contacted from your company. "*** Signed a Change order on October 28th, 2016 in the amount of $11,000 to allow for framing repairs (floor leveling) and a stairway for the second level. After continued discussing with the adjuster assigned to this loss, we have sent additional supplements to try and offset the costs above the initial $86,004.12. Farmers is currently agreeing to pay $102,490.77 all of which has been dispersed to the homeowner and her mortgage company. *** has received all the funds from her mortgage company Cornerstone Home lending as of May 9th in the amount of $102,490.77 yet has only paid a total of $$90,524.55" So in my conclusion... All work and city inspections will be done and in place no later than Friday July, 14,2017. Once all has been passed we will gladly write you a check for the remaining funds owed along with a letter from Service Masters that the lein on the home has been released as an even exchange in your office. Text message from Dave at Service Master called me and said "If the inspector has been out so we can get thing's going" If the City has already passed the house why would you be sending me this on 7/5/17?