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Servicemaster Of Seattle Reviews (8)

We will have Brian B [redacted] reach out to Mr [redacted] Brian can be reached at [redacted] @boicelawfirmcom or 1-253-944-

Complaint: ***I am rejecting this response because:Sincerely,***

ServiceMaster would like to take this opportunity to address the issues raised in the Revdex.com complaint.
Issue #
Currently, we are getting inundated with communication from ServiceMaster requesting that we pay the $deductible to them for the work that was doneTo make this very clear: we
do not intend to pay anything to ServiceMaster or Code BlueOur responsibility to pay the deductible for the entire issue was covered by the $deducted by Ameriprise in the initial check to pay for the reconstruction of the house
Review from ServiceMaster:
ServiceMaster has addressed this issue with your Insurance adjuster Kia D***. She has confirmed that the deductible applied to the ServiceMaster Mitigation Estimate. On 9/4/2015, ServiceMaster was informed that the *** $Insurance Policy deductible would be applied to the ServiceMaster Invoice. On 9/8/the Insurance Carrier paid the ServiceMaster invoice ($1,minus the $deductible) ServiceMaster received $from the insurance carrierServiceMaster Administrator Tangie P*** sent out a deductible letter detailing this to the *** home address *** *** *** ** *** ** *** on 9/8/
On 9/20/2015, ServiceMaster was CC’d in an email thread from *** *** to the Insurance provider. *** *** was questioning whom to pay the deductible to as one of the repair estimates looked like it was applying to them. ServiceMaster contacted the insurance carrier again and was told that the $deductible was to be paid by Mr***
Resolution:
To date ServiceMaster has followed up weekly requesting payment for the outstanding balance of $1,000.00. We continue to seek payment on this overdue debt
Issue #
To begin, we initially paid for the work done by the plumbing company that was sent out, in the amount excess of $In addition, the work done by the plumbing company to fix the issue that ServiceMaster created was not done according to plumbing code -- as referenced by the insurance adjuster (Rich Liddell) and the various contracting companies we solicited a bid from
Review from ServiceMaster:
ServiceMaster hired a licensed plumber Day and Night plumbingColin from Day & Night arrived on site 8/21/@ 09:as requested by Mr*** and performed the repairAt 10:am Colin contacted Danielle S*** and James P*** with ServiceMaster for payment of these services. James P*** remitted payment utilizing ServiceMaster Visa over the phone. During this conversation Day & Night Plumbing told Danielle S*** that they were being asked to perform work for the ***’s outside the ServiceMaster Damage. ServiceMaster asked that Day & Night bill SM for the repairs for the damages we caused and bill the ***’s separately for work that they were asking Day & Night to perform. Day & Night honored our requestDay & Night Plumbing fixed a PVC valve that was cut by the ServiceMaster technicians and re-pressurized the water line to make sure it did not leak
Resolution:
Day & Night Plumbing was contacted about the code concern once ServiceMaster was made aware of the issue via an email dated 11/25/15. ServiceMaster contacted Day & Night Plumbing and inquired about a possible code that could have been missed while fixing the broken line, they assured us all codes were followed but if a code inspector found an issue they were willing to come back and make the repairDay & Night are sure no codes were violated or missed
Issue #
In that regard, I believe Ameriprise is owed some money for covering the rework -- likely more than the amount we covered
Review from ServiceMaster:
We are unaware of rework that was required and we have not been given any details of the alleged reworkWe have consulted several times with the Ameriprise adjuster and she has assured us the claim they paid were as approved and within the insurance industry guidelines. We are happy to review any detailed reports if submitted
Issue #
Finally, we expect to be reimbursed for the night that we had to spend without water in our house due to negligent act of Service Master
Review from ServiceMaster:
As the technician was cutting out the shower stall we accidentally cut into a water line in the wall. ServiceMaster turned the water main off to stop the water and called for a plumber to repair the damaged. ServiceMaster contacted Day & Night plumbing and had an on call plumber dispatched directly to site that evening so the ***’s would not be without water. ServiceMaster was asked by the ***’s to call the plumber back and postpone the repair to the morning of 8/21/15, the ***’s expressed it was too late at night and they asked if we could get the plumber to arrange a morning appointment. Danielle S*** contacted the Plumber in route to the home and cancelled the service until morning. Mrs*** explained to Project Manager Danielle S*** that they would rather stay the night at a friend’s home and could meet the plumber in the morning. ServiceMaster contacted Bruce at Day & Night plumbing, the cell phone for Amjana *** was supplied to him for contacting to coordinate an arrival on the morning of 8/21/15. As stated above Colin from Day & Night Plumbing was on site the following morning and repaired the accidentally cut pipe
Resolution:
ServiceMaster made every attempt to repair the pipe the day of the incident, the ***’s chose to postpone the repairUnfortunately we cannot be responsible for the home owner’s decision to wait
In summary we have confirmed with Ameriprise the ***’s are responsible for the $1,deductible the accidentally damage to the waterline was repaired by a licensed plumber according to code at no expense to the ***’sThe ***’s did request additional service not related to our accidental pipe cut and the ***’s chose to hold on the repair the day of the accident causing them to be without waterWe sorry for the inconvenience caused the accident pipe cut and we are happy to review any new details if presented
Respectfully,
James P***
General Manager
ServiceMaster Restore

We will have Brian B*** reach out to Mr ***. Brian can be reached at ***@boicelawfirmcom or 1-253-944-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The attorney for Service Master is supposed to make a settlement offer to my attorney. I will let you know if this resolves my complaint. Thank you
Sincerely,
*** ***

Jason Z[redacted] Restoration Project Manager and his supervisor Richard B[redacted] Vice President will contact Ms [redacted] to arrange a meeting to review her concerns, our estimates the areas serviced.

Complaint: [redacted]
I am rejecting this response because:  I do not want to meet face to face, I would prefer to resolve the issue via writing. 
Sincerely,
[redacted]

Date of loss: 3/7/2017 (Discovered) ServiceMaster start date: 3/8/2017 (Initial inspection and mitigation services)   ServiceMaster appreciates the opportunity to respond to the issues filed under Revdex.com ID# [redacted]. ServiceMaster was called out to the property located at [redacted]...

[redacted] on 3/8/2017.  Ms. [redacted] had come home from a vacation to find the home flooded.  ServiceMaster Project Manager Kevin B[redacted] responded to the call and met Ms. [redacted] to assess the damage to the home. ServiceMaster preformed the extraction, sampling, demo, drying and remediation form 3/8/2017 to 3/24/2017.   ServiceMaster worked with Ms. [redacted]’s issuance carrier to make sure all billing was accurate to their specific guidelines.  This process was completed in May 2017.  On 7/12/2017 ServiceMaster received an email from the repair contractor claiming work related issues with ServiceMaster.  ServiceMaster Project Manager Kevin B[redacted] tried to setup a meeting for ServiceMaster to view the home, he was unsuccessful in getting a hold of Ms. [redacted].  On 7/27/2017 ServiceMaster General Manager James P[redacted] and ServiceMaster Project Manager Kevin B[redacted] were on a different site together, on the way back to the office.  Kevin B[redacted] called Ms. [redacted] to see if we could look at the home and assess if anything was done wrong with our mitigation.  Mr. B[redacted] did reach Ms. [redacted] by cell phone and he asked if we could meet her on site or if there was still a lock box on site we could utilize to view the home.  Mr. B[redacted] states that Ms. [redacted] told him that she would call the contractor and get us the code.  James P[redacted] and Kevin B[redacted] arrived on site and waited in the driveway for Ms. [redacted] to call us back.  After, 35 minutes with no return call Mr. B[redacted] and Mr. P[redacted] looked in the ServiceMaster files, our records indicated the lockbox code we had used during the water mitigation.  Mr. B[redacted] called Ms. [redacted] back to let her know we still had the code, we thought she was still trying to get the code for us.  Mr. B[redacted] left her a voicemail as she did not pick up.  Mr. B[redacted] and Mr. P[redacted] went in to the home and viewed the living room and kitchen area for the presence of mold and/or elevated moisture.  It wasn’t until Mr. B[redacted] and Mr. P[redacted] were back at the ServiceMaster office did we receive an email from Ms. [redacted] that she did not want us to enter the home.  ServiceMaster responded to her email, we would not even had stopped by the home had she told us not to and had not told us that she would get us the code.  We believed that we were working in good faith to remedy the issues addressed on the 7/12/2017 email.  9/18/2017, 10/10/2017 and 10/17/2017, ServiceMaster has had multiple phone and email conversation with Ms. [redacted]’s contractor.  ServiceMaster was directed to speak with him directly on the billing and payments. ServiceMaster was told during these exchanges that as soon as funds were released from the Mortgage Company, he would get us paid. On 10/25/2017 Mr. M[redacted] with Evergreen Mortgage Services called our office inquiring if we had received any payments for the services we billed.  ServiceMaster Credit & Collection Manager Gerda W[redacted] informed Mr. M[redacted] that we had not received any funds yet. On 10/31/2017 a Sylvia with Evergreen Mortgage Services called into our office and spoke with Gerda W[redacted]. Sylvia informed us that a two-party check will be released to Ms. [redacted] which will include full payment for ServiceMaster’s invoice. On 11/2/2017 during a phone and then email conversation Ms. [redacted] had requested from Gerda W[redacted] a meeting.  ServiceMaster has made it clear that we stand behind our invoice and we would like to collect on the funds owed.  Had ServiceMaster been given the opportunity to re-service any of the alleged microbial growth issues, this would have not costed Ms. [redacted] anything. In summary, ServiceMaster looks to receive the funds for the work performed. The Insurance carrier approved, the Mortgage Company approved and on 3/24/2017 Ms. [redacted] had approved.    Sincerely,   James P[redacted] General Manager ServiceMaster Restore

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Address: 15000 Woodinville Redmond Rd NE Ste B600, Woodinville, Washington, United States, 98072-4503

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