ServiceMaster of Spartanburg

[redacted]Response to complaint from [redacted] about construction repairs that were completed in his home as a resultOf water damage. ServiceMaster responded to a water Damage in the home of [redacted] Court [redacted], SC 29307 onJune 6th, 2014.  The water...

damage had affected the ceramic tile floors in the kitchen, dining room, fireplace room laundry room, and Pantry.  ServiceMaster worked with [redacted] insurance company to dry the ceramic tile but the adjuster evidently had us remove theceramic tile and dry the subfloor.  The house was dry and the equipment removed on 06/16/2014.  The signed work order, assignment of insurance, guarantee of payment, and release is attached for the demo and drying.The total cost of the demo and drying was $7631.47 and payment was made in the amount of $7631.47 on 07/22/2014. [redacted] signed the work order to begin repairs on 07/05/2014 and wrote a $6000 deposit to install baseboards, paint, install cement backer board and ceramic tile.The repairs were completed and inspected by Mr. [redacted] and a release signed on 07/22/2014.  Please find attached the signed work order toBegin repairs and a signed release when the work was completed and inspected.The construction repairs were $10321.48 and Mr. [redacted] was paid by [redacted] for these repairs less his deductible.  ServiceMaster has paidAll the subcontractors, invoices attached, a total of $7650.58.  Mr. [redacted] has a balance owed on work completed of $4321.48. The estimate for water mitigation and repairs are based on Xactimate pricing for [redacted].  All pricing is determined by the insurance company and Approved by them. Please let me know if any other documentation is needed to resolve this complaint. Thank You,Jay T[redacted]ServiceMaster of Spartanburg