ServiceMaster of Utica

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.

I am sorry this customer feels this way.  We have audited the medical record against the charges on the account and determined that it was appropriate.  This patient can ask their insurance carrier to request an audit also to determine if they feel there are any inappropriate charges on the account.  As far as quoting patient out of pocket, those are estimates only and that should have been relayed to this patient when provided.  Patient out of pocket constantly changes based on the insurance carrier, and the information provided is only an estimate and based on information provided by the insurance company.  If the insurance company's information is not completely up to date, then the out of pocket costs could be off.  I am sorry that this patient feels this way, but St. Francis has done all that we can do.

ID No. [redacted].  The date of service on the account is 1/4/2015.  The patients insurance paid us on 1/29/2015 leaving a patient responsibility of 65.00.  The patient paid us 65.00 on 9/8/2015  but his bank returned the check to us on 9/17/2015.   The balance on the...

account is 65.00 and his credit has been notated.  I am not exactly sure what his comments are addressing but the balance on the account today is 65.00.  Please advise if there is anything else you  need from me. Sincerely Norma E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: R. [redacted] Legal Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@skylinecorp.com
We have already responded to this request. We were notified of the door issue on the same date as this filing with the Revdex.com and...

responded on 6/2/2015.
OFFER:
As written in our original response, please contact the factory to schedule a service inspection and repair.

Initial Business Response /* (1000, 10, 2016/07/29) */
This home is beyond our warranty period, however, Skyline will check on the home.
Initial Consumer Rebuttal /* (3000, 12, 2016/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problems with the...

home existed during the warranty period and the dealer and manufacturer both were notified.
Final Business Response /* (4000, 18, 2016/09/12) */
Our service department will check Ms. [redacted]'s home when they are in her area. They will call to make an appointment.

Dear [redacted]I apologize for the confusing information you have received from our organization regarding the payment plan that you set up.  I am going to have [redacted] contact you and reset the payment plan for you and make sure that it is not affecting your credit.  She will also...

explain the details of the payment plan and the implications if payments are not received when due.  Thank you very much.[redacted]