ServiceMaster Restoration Services

We would like to respond to the complaint by [redacted] ***ServiceMaster conducted multiple meetings onsite to ensure customer was satisfied with all work performed on reconstruction.Customers Statement of Problem:Regarding Paneling: Work was performed as agreed upon with her insurance adjuster Work was performed by an IICRC Certified Mold Remediation Technician.Regarding Door Swing: Door handle height was corrected at the cost of ServiceMaster Door swing was approved by Janet Korth.Bookshelf Spacing: Shelving was placed to replicate original Spacing was shown to Janet Korth with before and after photos onsiteRequest for photos: separate employees provided Janet Korth with photos via email and phone textsDesired OutcomServiceMaster has apologized regarding the collections of past due accounts in separate emails (attached)The referenced letter is a standard produced letter that accounting sends to any unpaid accounts after days, it is not personalized.A paid in full receipt was emailed to Janet Korth Janet’s wish to not pay her account in full has no correlation in “covering costs” Before and after pictures have been providedIf you desire further text messages, emails or correspondence we would be happy to collect that from individual employees If you have any difficulty opening attachments please let me know and we will be happy to reformat [redacted] 1-800-770-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] see attachement regarding the do not accept response
Regards,
*** ***

We would like to respond to the complaint by [redacted]. ServiceMaster conducted multiple meetings onsite to ensure customer was satisfied with all work performed on reconstruction.Customers Statement of Problem:Regarding Paneling:  Work was performed as agreed upon with her insurance...

adjuster.  Work was performed by an IICRC Certified Mold Remediation Technician.Regarding Door Swing: Door handle height was corrected at the cost of ServiceMaster.  Door swing was approved by Janet Korth.Bookshelf Spacing:  Shelving was placed to replicate original.  Spacing was shown to Janet Korth with before and after photos onsite. Request for photos:  3 separate employees provided Janet Korth with photos via email and phone texts. Desired OutcomServiceMaster has apologized regarding the collections of past due accounts in 3 separate emails (attached). The referenced letter is a standard produced letter that accounting sends to any unpaid accounts after 60 days, it is not personalized.A paid in full receipt was emailed to Janet Korth.   Janet’s wish to not pay her account in full has no correlation in “covering costs”.  Before and after pictures have been provided. If you desire further text messages, emails or correspondence we would be happy to collect that from individual employees.  If you have any difficulty opening attachments please let me know and we will be happy to reformat. [redacted]1-800-770-0377

My townhouse flooded on a Saturday night. ServiceMaster was responsive, instructive and efficient in getting the initial work to prevent any further damage from the water.
I have never had a flood experience before so was completely in shock. Rami helped me understand what the road would look like to restoring my townhouse.
Throughout the drying process and the demolition process, every person I met on the ServiceMaster team (probably 6 people or so) was super helpful and very professional. I should also mention Enrique who did great work (over and above) and who also followed up. Really helpful.
Whenever I reached out to Rami, either phone call or text - he was available, knowledgable and understanding when it came to answering my questions. There were also a variety of small details, like dying out the bottom of a kitchen cabinet and sealing the cabinet. Rami always went the extra mile.
If you experience something like water damage or fire damage, you will likely have your insurance company involved. It was amazingly helpful to work with Rami and ServiceMaster as they are set up to work with the insurance company and know the process.
Through this experience, I found that everyone really wants to help out... and help you recover from this type of an event.
Highly recommend ServiceMaster.

Home mitigation/restoration services provided by ServiceMaster Restore & paid in full. Company won't provide documentation for insurance reimbursementWe contacted ServiceMaster Restore regarding water damage at our home and were referred to [redacted] of the [redacted] office. Company completed repairs for insurance proceeds and requested final payment in advance of insurance check being received. Our insurance company [redacted] needed a final invoice from ServiceMaster stating home repairs were complete and detailing payments made by us so we could be reimbursed for the final payment. Mr. [redacted] stated this would be done as soon as possible. Final check was written by us to Mr. [redacted] on January 26, 2016. To this date, the insurance company has not received the paperwork. They received "water mitigation" documents so Mr. [redacted] could be paid again but nothing so we could be reimbursed for construction. Mr. [redacted] has been contacted 8 times between 2/19/16 and 4/21/16 to correct this situation. Initial responses were "we billed it like last week" and "let me check with my office girl." More recent messages have not been returned. [redacted] with ServiceMaster in [redacted] was contacted on 4/22/16 as well to file a complaint. He stated he would contact Mr. [redacted] to see what the issue was. 2 follow-up messages were left with Mr. [redacted] and these have not been returned. Because of this lack of customer service, we are currently short $747.19 of insurance funds to be reimbursed (3 1/2 months past due). In addition, this is holding up another insurance claim in process for damages costing us additional funds. This cannot start until repairs are shown complete. Documentation needed for final resolution. Desired SettlementWe need final invoice documentation from ServiceMaster restore showing repair work completed and detailing amounts paid for repairs. This should be sent directly to us since ServiceMaster has failed to send to insurance company.

Because of charging a Insurance company. They feel the need to over charge their clients. I tried to work with them on payment and they refused.