[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They did not send replacements, they sent one replacement and claimed they had already sent the others when they did notThe 3rd screen for two machines did not work eitherThey did not send the upgraded parts which they know work perfectlyThey refuse to send the precision screens which they said they would in an email they sent meIf Ed H [redacted] hadn't changed his story about why they would not send me the proper screens we wouldn't be having this disputeLive up to your words mr parts guru and all will be forgivenI told you what I wanted: precision screens which you would not send meTherefore I want a full refundNot just partial Regards, [redacted]
The customer was offered refund for the defective part.We replaced the part one timeIt malfunctioned again.The enetire batch of filter screens was suspicious for its qualityWe destroyed the remain screens and offered the customer refund of cost of screens.He was very upset and used fould words and hung up the phone.If the customer likes, we will be happy to refund the cost of filter screens that were bad.We have no clue why the customer hung up without listening to our explanation about the part & why we decided to refund.We are parts re-sellersHave no control prior to receiving the parts from Europe.The customer can call me again for agreeing to get the refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They did not send replacements, they sent one replacement and claimed they had already sent the others when they did notThe 3rd screen for two machines did not work eitherThey did not send the upgraded parts which they know work perfectlyThey refuse to send the precision screens which they said they would in an email they sent meIf Ed H [redacted] hadn't changed his story about why they would not send me the proper screens we wouldn't be having this disputeLive up to your words mr parts guru and all will be forgivenI told you what I wanted: precision screens which you would not send meTherefore I want a full refundNot just partial Regards, [redacted]
The customer was offered refund for the defective part.We replaced the part one timeIt malfunctioned again.The enetire batch of filter screens was suspicious for its qualityWe destroyed the remain screens and offered the customer refund of cost of screens.He was very upset and used fould words and hung up the phone.If the customer likes, we will be happy to refund the cost of filter screens that were bad.We have no clue why the customer hung up without listening to our explanation about the part & why we decided to refund.We are parts re-sellersHave no control prior to receiving the parts from Europe.The customer can call me again for agreeing to get the refund