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Serviz

15350 Sherman Way STE 250, Van Nuys, California, United States, 91406-4203

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Serviz Reviews (%countItem)

Platinum/Active Air/Serviz. Should've checked yelp first. Jeremy V. came out in a white plumbers truck with no company signage at all, refused to give his last name or proper i.d., but I chose to let him in as I was desperate to get some cool air in the house. After getting through the gate, in his impatience he passed *** driving through and damaging someone's yard. Came in with attitude, spent 15 minutes pumping in freon. Told me he would only charge for the first pound but actually charged for 5 pounds, $231 plus $169 for labor and a $5 service fee, $total $405. Said by end of day I should feel a difference. Didn't. Called next day and he wanted another $650 to come back out.

Plumber hired to clear clog in undersink pipe and install new faucet, but damaged cabinets by failing to protect them from water damage.
On 1/28/2020 repairman was scheduled to come out and fix a clogged drain under the sink. Upon arrival of the plumber, he failed to properly protect my cabinets when clearing the pipe. Spilled a container of water all over cabinet, did not properly dry it.

Desired Outcome

Full refund in accordance with their satisfaction guarantee policy.

I Hired a technician to fix my washer and he charged me $275 and left it exactly the same. and he wont fix it and the company wont give me a refund.
when I called to hire a technician I explained to them that the washer would stop spining when it would get to 10,9 minutes it would stop spinning and it would display a UR code.
the technician came to the house and fixed a drain pump and stated the washing machine was fixed my son put a load to wash and the machine did not drain, or spin it kept stopping at 10-9 minutes remaining I called him back he came back and tried for several hours to fix the problem and he was not able to, he told me to give him 2 days and this happened on 7/6/20, I called him on 7/9, and he was annoyed that I called and told me that he would fix the wash after the manufacture called him back because he did not know what was wrong with the washer. I called Serviz to complain and they told me I was under the Warranty and they would send someone else they scheduled an appointment for 7/10/20 my son had to stay home all day and they ended up cancelling the appointment without calling me. I saw a text msg. I called Serviz, and they keep telling me that I have to pay additional fees because its something else. The washer has the same issue I called them for. I made several calls they call the technician and he keeps lying and wont fix my washer
please assist I dont think its fair that I had to pay $275.00 and my machine is not working I told them what was wrong with the washer since the bigining
thank you so much

Desired Outcome

i would like them to fix my washer or give me a refund since the washing machine is exactly the same he did not resolve the issue that he was hired for.

Terrible customer service, failure to perform.

A contractor came to our house Wednesday and was supposed to call back with an estimate to repair the appliance. When we did not hear back, I called Friday and shortly thereafter was given a price and an appointment to come this morning. The appointment was canceled several hours later and I am out the $59 service fee.

channaoul clutch was replaced. all other cycles worked before called back out wasnt spin he got a used board same problem wont return calls
*** replaced the washers clutch seem o.k. put in a med load got to the spin cycle bottom was plate really fast clothes are left sopping wet the first time he came out I paid him 212.84. when I called at first it was a 77.00 diagnoses got out here it was 183.00 called his boss and they dicided that I hadent heard the part of service fee and diagnois fee. Im desperete so he fixed the cluth and gave him 212.84 seemed o.k. he left put in a med load got to spin fast turning plate hardly no spining called him back out about it he says the main board was the problem I cant afford that her said he felt bad for me and would find a used board and install it for free. o.k. few days later he called and he found a used board came out and installed, he left put in a med load and still doing the same no spin and clothes are sopping wet I have to wring out all the water I can and put the in dryer. called him and left a text about it and he hasnt called Im really scared to have him come out cause Im out of moneyand dont trust his washing abilitys. I seen the reviews Revdex.com have on him next time Ill check with you first. dfont know how he is let to goon like this. I still dont have a washer.

Desired Outcome

if not a complete refund at least half

Charged my card $499 without my authorization for work that was contracted through my home warranty (HSC). We were only to pay $75 deductable.
2/17 HSC (warranty) dispatched this company to service the dryer at my house. Contractor stated a part was required and would be back 2/20. Without my knowledge the contractor came back and did the work without getting pre authorization from HSC. HSC stated they would not pay for this because SERVIZ did not follow the necessary proceedures to do the work. Serviz then charged my card because of their error without my authorization. They only had the card on file because we had paid a deductable which is what we authorized.

I had contacted HSC and Serviz, about this. They refuse to call me or email me back after 7 attempts to speak to some one about a refund.
*** at Serviz hung up on me 3 times.
I finally was able to contact a super visor. *** at Serviz was handling my account and the supervisor I last spoke to stated he would be in touch. It has been 2 weeks now and I still have not heard anything back . *** the technician left me a voicemail on 2/28 stated he received an email from HSC stated they would pay for it but Serviz charged my card anyway (again without my consent)
I have also contacted the Home Service club and they were supposed to be looking into this I have not heard back from them. prior to the initial appointment I had contacted HSC to make sure we only had to pay a deductable for the services that were going to be provided.
I contacted my bank to reverse the charges and this is currently being investigated by them as well.

It has been alot of miscommunication that took place between HSC and Serviz and ultimatly I am the one who has had to suffer from this.

I did have to provide proof to Serviz that this was all to be done through the warranty company (I emailed the voicemail received form HSC) stating they sent a work order to Serviz and they stated they would work this out amongst them selves but they ended up charging me anyway.

Desired Outcome

I would like a full refund and for them to pay my contract through HSC because of the level of inconvenience this has caused me. I would like people to be aware of their issues so they may refrain from using their services because they are so unorganized.

I was charged 224$us for 40mins work.
The service tech replaced an icemaker for me and charged 224$ for 40mins of work. I contacted the comp about this and they said tough, that's what we charge. This works out 336$ per hr labor charge. I paid bill in full before I complained to company.

Desired Outcome

I would like to see this company refund me at lest 50% of there labor charge

Tech showed up late and drunk. Tracked mud across carpet and wood floors. Asked him to leave and no one from Serviz calling me back to waive $79 fee.
Tech was supposed to arrive Tuesday, March 3rd between 9 and 11am. The customer service couldn't reach him as he was not calling her back. He finally called me and said he was running late. He showed up 1pm knocking on my back door instead of my front door.
I opened the door and he did not cover his shoes and tracked mud across my carpet and wooden floors. His eyes were red and he smelled very strongly of alcohol.
He accidentally pulled the metal pipe hose off the wall and couldn't get it back on said he would need to take the dryer apart which would take hours. I was home alone and told him to never mind and to please just leave. I refused to sign the form and he stood up and leaned over me and said "if you don't sign, I won't get paid". So I signed and called their customer service crying because of the situation & they said a manager will call me back the same day. I now have 5 phone calls in and each time I get the same response " a manager will call me back tomorrow" and no one calls. I have been asking them to waive the $79.00 fee given the situation and condition the tech arrived in. The invoice number is #XXXXXX. When I called *** in customer service, she says they have been trying to contact the tech but he has not been returning any of their phone calls & they need a manager to approve to waive the fee. *** is aware of everything but also keeps telling me someone will call me and no one does. Their customer service phone is XXX-XXX-XXXX.

Desired Outcome

I would just like them to waive the $79.00 for the service fee since I had to pay for carpet cleaning $50 for the room and a new metal hose of $12.00. I did not pay them yet but they keep sending me an invoice to pay.

Business was contacted for carpet cleaning services. Payment was rendered at time of purchase. Representative traveled to home and cleaned designated area rug on 11/21/19. Upon observation at completion of cleaning the rug was not clean. There were inconsistent spots where some areas we/ were not clean. Customers were advised that rug would look clean once fully dry. 24 hours later we observed that the rug was still not clean. Upon contacting the business for followup, a second visit to reclean was scheduled for 12/7/19. The service person communicated that he had car trouble and might not make it. He eventually texted that he wouldn't make it that day and he would reschedule. To date we have not heard back from the service person. When attempting to call the main customer service line we were informed that we could not request a refund without following protocol. We were informed that we hadn't gone through the protocol for a refund. The protocol requires a service person to come back out for a second visit. Again, the scheduled second visit never occurred and we are not confident in this company's ability to meet our needs before the holiday season. It has become an inconvenience and very difficult task to manage this project as the customer. We have found that if we don't reach out, the company won't even think to followup with our complaint.
Product_Or_Service: Carpet Cleaning
Order_Number: XXXX-XXXX

Desired Outcome

Refund Refund for failure to provide contracted services, following missed second visit on the part of the business.

Serviz Response • Jan 03, 2020

The Serviz team regrets any inconvenience the customer may have encountered during the process to reschedule a follow up with the pro due vehicle problems. Per our understanding, the pro was finally able to go back to redo the cleaning of the carpets.
We hope that the follow up visit was satisfactory, and *** would accept our apologies.

sent a lot of bill reminders for a diagnostic. I connected with them using HomeAdvisor app and it said free estimate.(by phone/emails)
I decided to ask for your help because, many times I sent emails, messages, voice calls, and also I tried to reach them through HomeAdvisor app but, until now, I didn't receive response. Instead, I am receiving a lot of automatic emails and messages related to a diagnostic bill.
As a landlord, I have to keep update the appliances of my properties. One of the refrigerator broke and I looked for someone to check it. Through HomeAdvisor app, one of the "advisor pro" was ***. The reasons I had to choose them through home advisor app were the reviews, bilingual and the free estimates (see attach). The technician, who was not bilingual, didn't repair it because the diagnostic estimate, he showed me was too high so, I declined the service and the guy didn't repair it. I'm not upset with the guy because, he was honest and another person told me the same. Also, one of the a/c is giving me hard time and I was thinking to use the company to fix it but, the first appliance repair bill appeared in my email. I sent an email with the photo of the free estimate and no charge advertise that appear in HomeAdvisor app but, now the send emails (daily) and text messages daily too. I understand that could be automatic answers so, I left messages but, they continue sending invoice number XXXXXX.
I want to end with this situation ASAP.

El nov. 15, 2019, a la(s) 1:04 p. m., SERVIZ escribió:

We have not received payment in full

This is a courtesy reminder that

According to our records, you have an outstanding balance from your recent Appliance Repair job (Invoice #XXXXXX) on 11/07/2019. You may pay online via our secure payment gateway by clicking the button below.

BALANCE DUE

Desired Outcome

Validate their advertise on HomeAdvisor, and stop charging for diagnostic estimate of an appliance.

Serviz Response • Dec 03, 2019

Unfortunately, *** did not read the conditions of our free estimate properly on our website. There is a clear distinction between an estimate and a diagnostic. An estimate can be done over the phone but when a pro is sent to a home to diagnose the issue in order to trouble shoot and repair the appliance, a fee is created as this pro is going to charge for his time to do this. The customer did not pay the diagnostic as instructed and the invoice is still due and pending. If the customer were to have moved ahead with the repair, we would have refunded this amount back to ***. This is an industry standard. Serviz still had to pay the kind Pro that went out to do the diagnostic non the less because it is not his fault the customer did not pay the invoice. We would like the customer to go back to our site to determine the difference between a free estimate as opposed to a diagnostic fee. The customer was given give a free estimate for the cost of the repair and did not accept it stating it was too expensive for him. This balance will remain due until this customer makes payment to the invoice and the past due notifications are systematic and would only stop until payment is received.

Customer Response • Dec 14, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
If you check the photo of the link from HomeAdvisor app that I used to ask for your service, it doesn't say about the diagnostic fee like other companies in the same app. Also, when you contacted me, text message, you didn't give an advise about the fee. If you sent an email or a text or contact me in Spanish, like the add says (bilingual) then, I know that I have to pay if I accept. It's not fair to the customer a surprised bill like that.
I understand that you have to change your profile at the app, taking out the bilingual, adding fee for diagnostic, and writing the free estimate is just through phone. On that way, you can avoid misunderstandings.

Customer Response • Dec 14, 2019

Document Attached

Serviz Response • Dec 19, 2019

Serviz stands behind the bill, the pro reportedly communicated what the diagnostic fee was for with the customer and yet the customer refused to pay.

It is not a requirement for any business to have the conditions or any other sales information in any other language other than English and it is the responsibility at the customer to have a translator if he or she is not able to understand the verbiage on our site or Home Adviser's. We are in the process of adding Spanish information on our site to assist our bilingual customers but again it is not a requirement and the customers must be responsible for any agreement to our terms and policies that they sign up for. We do also appreciate that *** Acevedo is able to communicate his complaint in an effective manner through the Revdex.com site and lets us know that he is able and competent to fully acknowledge our terms and agreements and have a clear understanding of the distinction between an estimate and a diagnostic. We hope that he also understands that the bill will remain past due until he decides to pay for the service provided.

Serviz tech failed to repair oven, left oven door on floor, would not return to fix it, and Serviz cannot send anyone out to do warranty repair work.
In mid-July, I contacted Serviz to have double oven door glass replaced and dented control panel frame fixed. They sent a tech out who told me to order the parts. He gave me the internet links. Parts arrived and tech replaced glass door but new touch screen did not work. It was returned to vendor and tech re-installed the original touch screen. It did not work after his installation and tech was called back out to figure out the problem since it was working prior to Serviz being contacted. He removed the oven door and left it in the middle of the floor. He said he would send me the information to order a new touch screen. He never sent it and ignored my numerous text messages, phone calls, and emails. I contacted Serviz who said he wouldn't return their calls either. I asked what they were going to do to resolve this problem. They said they would send a new tech out. The appointment was today and he never showed up even though Serviz said the appointment was confirmed. They said they can't find anyone to do warranty work???? This problem has been going on for six weeks or so. I have spent dozens of hours and made numerous phone calls and emails to Serviz to get this resolved but to no avail. I need help since I paid them *** to fix my oven and it is still non-operative and the oven door is on the floor.

Desired Outcome

I want them to either finish the job and get my double oven working or refund the *** I paid them for repair work. They are the worst company I have ever dealt with.

FRAUD.

WERE PAID AND NEVER PREFORMED SERVICE AND WILL NOT REFUND MONEY
X-XX-XX SERVICE MAN CAME TO HOUSE TO FIX FRIDGE AND GAVE QUOTE FOR PARTS AND SERVICE AND TO BOOK ASKED FOR A DEPOSIT OF $100. AFTER SEVERAL DAYS I CHECKED IN TO SEE WHEN THEY WERE GOING TO COME AND FIX IT, BUT THEN THEY GAVE ME THE RUN AROUND AND BY THE TIME I REALIZED THAT THEY WERE NEVER GOING TO COME BACK THEY HAD CASHED MY CHECK AND I WAS UNABLE TO GET IT REFUNDED. I SPOKE TO THEM MANY TIMES AND THEY NEVER COULD PUT ME IN TOUCH WITH A MANGER OR SENIOR PERSON IT WAS ALWAYS WE WILL GIVE THEM THE MESSAGE AND THEY WILL CALL YOU BACK.

Desired Outcome

I WANT MY MONEY BACK. THEY NEVER PROVIDED A SERVICE OF ANY KIND. FRAUD........

Customer Response • May 09, 2019

The company reached out and refunded me my money and notified me that the contracted employee is no longer being used by the company

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Address: 15350 Sherman Way STE 250, Van Nuys, California, United States, 91406-4203

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