Servpro DH Storm Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: the waste water was over two feet deep in the entire house including the garage? Picture shows level of water? There if NO WAY that that side of the other could be DRY whIle other side wasn' and was replacedAlso estimate says all wet dry wall was to be removed, ? ? Regards, [redacted] ***

August 10th, 2016Hello Revdex.com,We received the complaint in regards to ID# aboveHere is our response;- Customer called in to our office on 7/2/for emergency pressure washing services of an outside area due to sewage back up- Kevin B***, Production Manager, activated our on call team and sent two technicians out to the site on Saturday, July Weekends are generally reserved for emergencies only, which we did consider this to be according to the customer.- We sent a two man team due to the fact that we had a heavy pressure washer that required two men to lift off truck- Original cost to customer was $based on our labor and equipment, aand the job being considered emergency service since it was done on the weekendShe was not happy with that price- We agreed to lower the estimate to $by removing some labor hours and the emergency service from the estimateKevin called and discussed this revision with her, but she is still not happyShe said we had done this job before for the cost of $- Our records show that we did perform this job for $plus tax back in May of The difference in price came from the emergency service on the weekend, labor cost changes from and the need to send two technicians instead of one- We will agree to invoice the customer for the $plus tax as resolution to her complaint, as we do not wish to further argue or upset the customerOur goal to create happy customers, no excuses!If you have any questions, please feel free to contact me.Thank you!Sandie H.HR Manager

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

December 18, 2015Dear [redacted] ,This acknowledges receipt of your letter of 12/14/regarding the above customer complaint.Please be advised, DH Storm Team, LLC did not provide the mitigation service to the above named customerDHStorm Team, LLC served in the capacity of administrative services to include billing, collecting, and job file management.Please note, the following SERVPRO performed the mitigation services in question:SERVPRO of [redacted] County [redacted] Westerly, RI [redacted] ###-###-####Immediately upon receiving your letter and complaint, DHStorm Team, LLC contacted SERVPRO of [redacted] CountyWe addressed the customers concerns and requested an itemized statement as requestedWe have attached the same for your fileWe requested SERVPRO of [redacted] County contact the customer immediately to discuss the complaint Please be advised, SERVPRO of [redacted] County was unaware of neither the complaint nor any issues regarding the billing.We are happy to inform you SERVPRO of [redacted] County has reached an agreement with [redacted] to close all matters including the Revdex.com complaint [redacted] agreed to pay an additional $1,(discounted) to close this case.Please feel free to contact me direct should you have any additional questions or concerns,Very Truly Yours,Russell TStorm Team Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

August 10th, 2016Hello Revdex.com,We received the complaint in regards to ID# aboveHere is our response;- Customer called in to our office on 7/2/for emergency pressure washing services of an outside area due to sewage back up- Kevin B***, Production Manager, activated our on call team and sent two
technicians out to the site on Saturday, July Weekends are generally reserved for emergencies only, which we did consider this to be according to the customer.- We sent a two man team due to the fact that we had a heavy pressure washer that required two men to lift off truck- Original cost to customer was $based on our labor and equipment, aand the job being considered emergency service since it was done on the weekendShe was not happy with that price- We agreed to lower the estimate to $by removing some labor hours and the emergency service from the estimateKevin called and discussed this revision with her, but she is still not happyShe said we had done this job before for the cost of $168.00. - Our records show that we did perform this job for $plus tax back in May of The difference in price came from the emergency service on the weekend, labor cost changes from and the need to send two technicians instead of one- We will agree to invoice the customer for the $plus tax as resolution to her complaint, as we do not wish to further argue or upset the customerOur goal to create happy customers, no excuses!If you have any questions, please feel free to contact me.Thank you!Sandie H.HR Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the waste water was over two feet
deep in the entire house including the garage Picture shows level of water There if NO WAY that that side of the other could be DRY whIle other side wasn' and was replacedAlso estimate says all wet dry wall was to be removed,
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the waste water was over two feet
deep in the entire house including the garage Picture shows level of water There if NO WAY that that side of the other could be DRY whIle other side wasn' and was replacedAlso estimate says all wet dry wall was to be removed,
Regards,
*** ***

December 18, 2015Dear *** ***,This acknowledges receipt of your letter of 12/14/regarding the above customer complaint.Please be advised, DH Storm Team, LLC did not provide the mitigation service to the above named customerDHStorm Team, LLC served in the capacity of administrative
services to include billing, collecting, and job file management.Please note, the following SERVPRO performed the mitigation services in question:SERVPRO of *** County ** *** *** *** Westerly, RI *** ###-###-####Immediately upon receiving your letter and complaint, DHStorm Team, LLC contacted SERVPRO of *** CountyWe addressed the customers concerns and requested an itemized statement as requestedWe have attached the same for your fileWe requested SERVPRO of *** County contact the customer immediately to discuss the complaint Please be advised, SERVPRO of *** County was unaware of neither the complaint nor any issues regarding the billing.We are happy to inform you SERVPRO of *** County has reached an agreement with *** *** to close all matters including the Revdex.com complaint*** agreed to pay an additional $1,(discounted) to close this case.Please feel free to contact me direct should you have any additional questions or concerns,Very Truly Yours,Russell TStorm Team Manager

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

December 18, 2015Dear [redacted],This acknowledges receipt of your letter of 12/14/2015 regarding the above customer complaint.Please be advised, DH Storm Team, LLC did not provide the mitigation service to the above named customer. DHStorm Team, LLC served in the capacity of administrative...

services to include billing, collecting, and job file management.Please note, the following SERVPRO performed the mitigation services in question:SERVPRO of [redacted] County [redacted] Westerly, RI [redacted] ###-###-####Immediately upon receiving your letter and complaint, DHStorm Team, LLC contacted SERVPRO of [redacted] County. We addressed the customers concerns and requested an itemized statement as requested. We have attached the same for your file. We requested SERVPRO of [redacted] County contact the customer immediately to discuss the complaint Please be advised, SERVPRO of [redacted] County was unaware of neither the complaint nor any issues regarding the billing.We are happy to inform you SERVPRO of [redacted] County has reached an agreement with [redacted] to close all matters including the Revdex.com complaint. [redacted] agreed to pay an additional $1,000 (discounted) to close this case.Please feel free to contact me direct should you have any additional questions or concerns,Very Truly Yours,Russell T. Storm Team Manager

To Whom it May Concern, Complaint resolved.This letter is to verify that we have refunded the consumer his full refund in the amount of $1594,69 on 7/21/15 check #[redacted].I have spoken to the consumer and he has stated that he has received refund check.

August 10th, 2016Hello Revdex.com,We received the complaint in regards to ID# above. Here is our response;- Customer called in to our office on 7/2/16 for emergency pressure washing services of an outside area due to sewage back up. - Kevin B[redacted], Production Manager, activated our on call team and sent two...

technicians out to the site on Saturday, July 2. Weekends are generally reserved for emergencies only, which we did consider this to be according to the customer.- We sent a two man team due to the fact that we had a heavy pressure washer that required two men to lift off truck. - Original cost to customer was $576.11 based on our labor and equipment, aand the job being considered emergency service since it was done on the weekend. She was not happy with that price. - We agreed to lower the estimate to $383.65 by removing some labor hours and the emergency service from the estimate. Kevin called and discussed this revision with her, but she is still not happy. She said we had done this job before for the cost of $168.00. - Our records show that we did perform this job for $152.36 plus tax back in May of 2015. The difference in price came from the emergency service on the weekend, labor cost changes from 2015 and the need to send two technicians instead of one. - We will agree to invoice the customer for the $152.36 plus tax as resolution to her complaint, as we do not wish to further argue or upset the customer. Our goal  to create happy customers, no excuses!If you have any questions, please feel free to contact me.Thank you!Sandie H.HR Manager

December 18, 2015
Dear [redacted],
This acknowledges receipt of your letter of 12/14/2015 regarding the above customer complaint.
Please be advised, DH Storm Team, LLC did not provide the mitigation service to the above named customer. DHStorm Team, LLC served in the...

capacity of administrative services to include billing, collecting, and job file management.Please note, the following SERVPRO performed the mitigation services in question:SERVPRO of [redacted] County [redacted] Westerly, RI [redacted] ###-###-####Immediately upon receiving your letter and complaint, DHStorm Team, LLC contacted SERVPRO of [redacted] County. We addressed the customers concerns and requested an itemized statement as requested. We have attached the same for your file. We requested SERVPRO of [redacted] County contact the customer immediately to discuss the complaint Please be advised, SERVPRO of [redacted] County was unaware of neither the complaint nor any issues regarding the billing.We are happy to inform you SERVPRO of [redacted] County has reached an agreement with [redacted] to close all matters including the Revdex.com complaint. [redacted] agreed to pay an additional $1,000 (discounted) to close this case.
Please feel free to contact me direct should you have any additional questions or concerns,
Very Truly Yours,Russell T.
Storm Team Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: Servpro has not completed our contract we agreed on even though they were paid in full. They promise to come back and finish the agreed service, but did notDesired Settlement: I would like to be refunded half of what they were paid as I had to hire other contractors and supplies to finish the job.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

---------- Forwarded message ----------

From: [redacted]

Date: Fri, Apr 12, 2013 at 11:25 AM

Subject: Servpro

To: [email protected]

Complaint [redacted]. Due to the cost and distance of the arbitration in

[redacted] I have suspended my complaint agains this company.

---------- Forwarded message ----------

From: [redacted]

Date: Fri, Apr 12, 2013 at 11:25 AM

Subject: Re: ID [redacted]

To: [email protected]

On Apr 8, 2013, at 11:05 AM, [redacted] wrote:

> I would like to be refunded the money I had to lay out to buy more mold remover because serpro would not come back.

Business

Response:

Hello [redacted]

Please see attached letter and documents from [redacted], President of DH Storm Team LLC in regards to complaint about [redacted]s.

If you need anything further, please contact him at extension [redacted].

Thank you,

[redacted]

Office Manager

(