Servpro of Central Union/Western/Essex Cty

Complaint* ***
I am rejecting this response because:The business, ***, is making completely claims. The pictures of the areas provided in the page report from *** are exactly the same areas that they reported to cleanWe had no second loss As the *** report demonstrates, without a doubt, *** failed to provide the contractually agreed services, ie ‘specialized restoration services’ relating to ‘sewage back up’, as identified by their Crew Chief, Hector G*** and defined on their ‘WaterDamage’ information sheet we were provided. In addition, *** never provided proof that they were licensed to provide those services in the first instance, as we had requested by speaking to Hector directly and then being referred to the main office/ownerWe never received a return phone call.The owner's claim that we never notified *** of these issues is completely false. Our date of loss was 3/28/and *** supposedly cleaned the sewage issue on 3/29/(a Sunday). Shortly thereafter in speaking with ourinsurance company, we were told that *** should have taken certain steps in the cleaning process that did not appear to be taken. At *** recommendation, we had *** examine the area that *** supposedly cleaned. After finding additional untreated raw sewage, they issued a formal remediation plan on 4/8/15. Within this window, we contacted *** several times and requested an explanation of their failure to follow their ownprotocols, including providing evidence that they are licensed to clean up sewage. Although we were assured that the owner would contact us, to date, he has failed to contact us or try to amicably settle this dispute. As further evidence of ***'s knowledge of these claims, after not returning our phone calls immediately following the alleged clean up, we disputed the charge with *** *** on 4/5/*** *** eventually refunded our balance when *** failed to respond to two separate written notices by 5/30/15. In fact, the only correspondence we have received from *** was their strong handed attempt to use a collection agency, *** to collect payment of a bill they did not earn, nor could prove they earned through ***’s dispute resolution process In the most recent letter we received from the collection agency, dated 7/9/15, we were advised to call the business directly for further resolution attempts. My wife called the *** office on July 14th, explained why she was calling and was told the owner addresses these types of issues, he was out of the office and he would return her call the following day. To date, he has never returned that call eitherWe are currently disputing the collection attempt and consider further legal action against ***.Even in regard to our claim with the Revdex.com, prior to this response on 8/7/15, *** had not responded to our claim that was filed on 6/30/15. Two requests for information that were sent to ***, directly by the Revdex.com, were ignored and no response providedWe received notification from the Revdex.com that either the business had not responded or is no longer in business. Additionally, if we did not feel we had reached the resolution we felt was acceptable, we should escalate the claim to either the NJ State Atty's Office and/or the NJ Dept of Consumer AffairsAs anyone can clearly see their response is utter nonsense and complete fabrication. If their position had any merit, why would they ignore the customer, *** *** and the Revdex.com for the better part of ten weeks?As such, we repeat every aspect of our original claim. If you need additional documentation, we can provide written documentation of all of the above. Regards,*** ***