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Servpro of Dyersburg

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Servpro of Dyersburg Reviews (1)

Complaint3 weeks ago we made a Appointment with ServPro out of [redacted] to do or Carpets Without No Warning after Us having to sleep on the Living Room Floor Due to moving all Furniture Out I call them tonight to make Sure ServPro is coming and the lady tells me sorry they can't come this is very wrong and not the way you do business now we will have to rent a shampooer and do it our self and I can't cause I have had back surgeryProduct_Or_Service: carpet cleaningDesired SettlementI would like them to come in and do my carpets and if they have to move furniture it should be on them not us we did everything we was supposed to do and this would not have been a hard job it was only one room at least they could have called us a week ago to tell us we made appointment and it was for 8am on the 23rd they knew thisBusiness Response Our customer called our office on Sunday night around 6:00pm. Normally, we have our phones forwarded to our corporate offices on weekends. Typically we are not in our office answering the phone, however our area was in a state of emergency. We pulled in everyone to help man to phones and work on water losses in our area. He wanted to know if we would be able to keep his appointment in the morning for his carpet cleaning. We explained to him that we were in a state of emergency and we had pulled other Servpros to assist in the large number of water losses we had received. At this point, we had crew members on 3 hours of sleep. We took close to 100 phone calls and we were only able to respond to 60 water losses with the additional help. We apologized for the inconvenience to him and offered to reschedule as well as discount the carpet cleaning. Our first priority is emergency situations and I tried to explain to this to our customer that we had to take care of the emergency claims first. We also explained that we would have rescheduled due to the temperature of the morning of the scheduled carpet cleaning being below freezing. Our policy is not to clean carpets in temperatures of 20 degrees or less. freezing temperatures. We are sadden to know that we could not keep his appointment and we understand that he had to get someone else.

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Description: Carpet Cleaners

Address: 104 E Highway 77, Newbern, Tennessee, United States, 38059-1169

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