SERVPRO of East and West Brown County

Just want to make other consumers aware of Servpro scam. We had water damage in our basement. After contacting our insurance company Servpro was contacted (has a contract with State Farm) and they came over to assess the situation. We had already had several comforters from a closet in the back of the truck to take to the laundry mat to be washed when we were told by Becky at Servpro not to do this. They (Servpro) has a contract with a textile company and they will clean/wash all the comforters for us and this would be included in the fee for the claim and be paid by our insurance company. After this was all said and done we received a bill in the mail from the textile company that was contacted by Servpro stating we owed $699.00 for cleaning of blankets and a couple of rugs! I have contacted our insurance company, State Farm several times asking for help with this huge bill since we did not call for help, but this still has not been taken care of! To make a long story short...We were assured by Becky of Servpro that the textile company would clean/wash our comforters and large rug and this would be included in our insurance coverage and was not!! SERVPRO needs to be responsible for what they are telling their customers!! BEWARE!!