Servpro of Gresham

*** *** hired Servpro of Gresham to perform water mitigation from a broken sink line on July 12th Servpro of Gresham performed ordinary mitigation and dried her basement area out successfullyThey documented the tasks they did and billed the insurance company, who approved the estimate and
paid *** *** for our servicesOn August 6111, 2014, *** *** emailed Servpro of Gresham disputing certain tasks, explaining that she performed the services and not ServproServpro discussed it with the technicians that did the work, and they assured management that they did the work and wrote the tasks up correctly*** *** continued to dispute the invoice, after the insurance company had already paid her for our services and refused to pay any money until Servpro agreed to take off certain chargesOn May 15th, 2015, *** *** emailed Servpro of Gresham asking why a new revised invoice has not been sent to herJim M***, with Servpro of Gresham, replied to her email explaining that Servpro did do the work and the invoice was finalOn June 3rd, 20l5, Servpro of Gresham received a letter from *** * *** *** *** *** *** complaintsServpro then agreed to remove the line items from *** *** invoice, a reduction of$as requested by the letter received from *** * *** *** and emailed her the revised invoice on July 8th, We have not, as of today, received paymentEllen M*** Servpro of Gresham ***

We preformed water damage mitigation services for [redacted] located at [redacted] on January 19, 2016. Services included removing. some wet drywallfrom the ceiling in the garage due to a pipe break in the attic. When mitigation was complete we we were asked...

to prepare a repair estimate. The bid was accepted andwork was performed. The drywall was subcontracted out. We were un-aware of the debris that wasleft behind by the drywall sub-contractor. We were notified by the customer and explained our concernand made attempts for the sub to go back and pick the debris up. There was a delay in this process as during this period of time the work flo. was extremely busy. We apologized for the delay but we did getthe debris picked up and disposed of. When we estimated this repair project:lwe did not send out an actual estimator due to the small size.How we estimated the repairs was from the information gathered from the mitigation tasks and SF ofdrywall removed at that time. The installation was estimated as per "CODE". We were not informed ofthe additional insulation until this Chai C[redacted](?) informed us. We are still not quite sure who Chad C[redacted]is or his relationship to this address. Regardless, once he informed us of the error in R-factor ofinsulation replaced we informed him we were only billing for "Code" insulation but he would be morethan happy to return and add additional insulation to meet his needs. Chad declined our offer to returnand add more. He indicated that he would do it himself. ,The painter that we subcontracted with to paint the garage did let us down by not showing up on 2scheduled appointments. This is frustrating and we regret the inconvenience to the customer. We areNOT billing for these services and the homeowner indicated he would find someone else to finish thepainting. We again offered but the trust was gone and I don't blame them. That being said, it is myunderstanding that they want some sort of compensation for their time that we arenot willing to do.There was also concern about a shrub that was damaged that we were fully ready to reimburse her forbut we were also declined to assist or any for this as well. This complaint is about inconvenience and I get that. Waiting for someone who is expected is never fun.We are not perfect and apologized again but also we are not willing to compensate for this and we feelthis is the gist of this complaint.