Servpro of Hattiesburg

Our company was hired by Mrs [redacted] to handle a water damage she had at her property [redacted] on October 19, We arrived and took pictures before we started work on her damage We moved her contents into a POD unit she had ordered to her property On the first day of the move out Mrs [redacted] said we damaged a buffet in her home We showed her the pictures we had taken on the 1st day and showed her the damage was already there She then said we damaged her front door Mrs [redacted] , who had been letting us in each day, said the door was already damaged and that we didn't do the damage We informed Mrs [redacted] of this We left her house on Friday October 23, we plans to return on Monday October 26, We received a text from Mrs [redacted] on Monday, October 26, 2015, " I finished packing my things this weekend and I do not need your guys to come back to move anything else I will put your tape gun you guys left outside" She never mentioned any damage to the tile at this pointNovember 6, 2015, Mrs [redacted] called our Main Office in Gallatin, TN to file a complaint about her tile Mr [redacted] ***, owner Servpro of Hattiesburg, spoke with Mrs [redacted] on the phone at that time and offered to repair or replace the broken tile and Mrs [redacted] stated that she wanted NEW tile He told her we did not break the tile and had seen no evidence of broken tile but we WOULD repair or replace the broken tile She would not let us come back to her house to see the damaged tiles Mrs [redacted] told Mr [redacted] that her contractor saw Servpro break the tile, but later she told Mr***, that she saw Servpro break the tile [redacted] insurance paid Mrs [redacted] for her whole floor being replaced When water gets under tile flooring it can sometimes cause cracking and [redacted] replaced because happened due to the water damage [redacted] with our regional office spoke with Mrs [redacted] and informed her that [redacted] had paid to have her tile floors replaced and that Servpro would be closing her complaint We would not paid her for something that the insurance company paid for already [redacted] Insurance also paid Mrs [redacted] for the water damage invoice for our company in the amount of $3,and Mrs [redacted] has keep that payment and will not return phone calls to our company

I had Servpro of Hattiesburg repair damaged carpet and underlying materials, of the floor of my brother-in-law's home, resulting from bodily fluids and blood from his corpse, when he died of a heart attack, but was not found for almost a week
I live in Georgia I contacted Servpro of Hattiesburg and had them coordinate getting access, to the house in question, from a neighbor in Mississippi Servpro examined the area affected, prepared their estimate, which I judged to be fair and reasonable, and performed the work, including employing a subcontractor for replacement of the carpet Throughout the time work was being performed, access to the site was worked out with the neighbor, but ***, the Servpro representative, also kept me informed of all the details and progress by phone The work was completed punctually and professionally (confirmed by the neighbor) Servpro's performance was outstanding, in spite of my not being available for any on-site supervision

Our company was hired by Mrs. [redacted] to handle a water damage she had at her property [redacted] on October 19, 2015.  We arrived and took pictures before we started work on her damage.  We moved her contents into a POD unit she had ordered to her property.  On...

the first day of the move out Mrs. [redacted] said we damaged a buffet in her home.  We showed her the pictures we had taken on the 1st day and showed her the damage was already there.   She then said we damaged her front door.  Mrs. [redacted], who had been letting us in each day, said the door was already damaged and that we didn't do the damage.  We informed Mrs. [redacted] of this.  We left her house on Friday October 23, 2015 we plans to return on Monday October 26, 2015.  We received a text from Mrs. [redacted] on Monday, October 26, 2015, " I finished packing my things this weekend and I do not need your guys to come back to move anything else.  I will put your tape gun you guys left outside"  She never mentioned any damage to the tile at this point. November 6, 2015, Mrs. [redacted] called our Main Office in Gallatin, TN to file a complaint about her tile.  Mr. [redacted], owner Servpro of Hattiesburg, spoke with Mrs. [redacted] on the phone at that time and offered to repair or replace the broken tile and Mrs. [redacted] stated that she wanted NEW tile.  He told her we did not break the tile and had seen no evidence of broken tile but we WOULD repair or replace the broken tile.  She would not let us come back to her house to see the damaged tiles.  Mrs. [redacted] told Mr. [redacted] that her contractor saw Servpro break the tile, but later she told Mr. [redacted], that she saw Servpro break the tile.[redacted] insurance paid Mrs. [redacted] for her whole floor being replaced.  When water gets under tile flooring it can sometimes cause cracking and [redacted] replaced because happened due to the water damage. [redacted] with our regional office spoke with Mrs. [redacted] and informed her that [redacted] had paid to have her tile floors replaced and that Servpro would be closing her complaint.  We would not paid her for something that the insurance company paid for already.  [redacted] Insurance also paid Mrs. [redacted] for the water damage invoice for our company in the amount of $3,205.56 and Mrs. [redacted] has keep that payment and will not return phone calls to our company.

Our company was hired by Mrs. [redacted] to handle a water damage she had at her property [redacted] on October 19, 2015.  We arrived and took pictures before we started work on her damage.  We moved her contents into a POD unit she had ordered to her property....

 On the first day of the move out Mrs. [redacted] said we damaged a buffet in her home.  We showed her the pictures we had taken on the 1st day and showed her the damage was already there.   She then said we damaged her front door.  Mrs. [redacted], who had been letting us in each day, said the door was already damaged and that we didn't do the damage.  We informed Mrs. [redacted] of this.  We left her house on Friday October 23, 2015 we plans to return on Monday October 26, 2015.  We received a text from Mrs. [redacted] on Monday, October 26, 2015, " I finished packing my things this weekend and I do not need your guys to come back to move anything else.  I will put your tape gun you guys left outside"  She never mentioned any damage to the tile at this point. November 6, 2015, Mrs. [redacted] called our Main Office in Gallatin, TN to file a complaint about her tile.  Mr. [redacted], owner Servpro of Hattiesburg, spoke with Mrs. [redacted] on the phone at that time and offered to repair or replace the broken tile and Mrs. [redacted] stated that she wanted NEW tile.  He told her we did not break the tile and had seen no evidence of broken tile but we WOULD repair or replace the broken tile.  She would not let us come back to her house to see the damaged tiles.  Mrs. [redacted] told Mr. [redacted] that her contractor saw Servpro break the tile, but later she told Mr. [redacted], that she saw Servpro break the tile.
[redacted] insurance paid Mrs. [redacted] for her whole floor being replaced.  When water gets under tile flooring it can sometimes cause cracking and [redacted] replaced because happened due to the water damage.
[redacted] with our regional office spoke with Mrs. [redacted] and informed her that [redacted] had paid to have her tile floors replaced and that Servpro would be closing her complaint.  We would not paid her for something that the insurance company paid for already.  
[redacted] Insurance also paid Mrs. [redacted] for the water damage invoice for our company in the amount of $3,205.56 and Mrs. [redacted] has keep that payment and will not return phone calls to our company.