Servpro of Huntington

Company's second response below with attachment:Case [redacted] Revdex.com# [redacted] Please see attachmentsManagement did not falsify service requestsAll maintenance requests have been printed form the online work order system with the service representative’s notes.11/30/2015Work order: Resident requests that maintenance inspect for mold due to a damp smellResponse: Maintenance cleaned coil and replaced the filterThe [redacted] and the Maintenance [redacted] spoke to the resident about setting his a/c at degreesThe carpet was cleaned because the resident complained of the smell.12/28/2015Work order: Resident states that the breaker trips when the a/c comes onResponse: Maintenance did not find any problems12/31/2015Work order: A/C is blowing hot air againResponse: Maintenance replaced run capacitor (Run capacitor gives a boost to the fan motor upon startupThe capacitor stores power in a roll of electrically charged sheets of materialWhen the capacitor is activated, it releases energy and gives the fan a sort of electrical jolt)6/16/2016Work order: Toilet cloggedResponse: Unclogged toilet7/18/[redacted] Apt (Next door neighbor) called in after hours because the kitchen sink was backed upThe plumbers had to check [redacted] because the pipes are connectedThe plumbers and property maintenance were told that his (Mr [redacted] ’s) kitchen sink had been backed up for daysA hole was cut in the wall to access the drain pipe7/19/2016Work order: Hole from repipe needs to be patchedNote: Maintenance had already scheduled for the patch to be completed.7/21/ An email was sent to the entire community (see attachment) that the water was being turned off due to a main water line break in front of building The repair was made and the water was turned back on [redacted] Woodhollow Apartments

I am rejecting this response because:You can see that their story has changed and is STILL not the truthMy sink was NEVER clogged, they are flat out lying! I had dishes in my sink that were ruined when the neighbors sink backed up into mineI mentioned that verbally and in writing several times alreadyMy [redacted] was at my apartment that weekend and can confirm there was never a clog in the sinkWhy would I leave dishes in clogged sink water?! It blows my mind that a someone in managerial position can stooped to the level of pointing fingers and lying over a simple maintenance issue! All I asked was for this to be fixed professional and timely manor and instead has come to thisI'm years oldNeedless to say this isn't the first time I've rentedI've never felt so criticized and mistreated when I've asked someone to fix a problem that they are legally obligated to doThe lack of professionalism at Woodhollow and ***'s management is shocking to say the leastSo once again I ask for a resolution instead of a back and forth argument Regards, [redacted]

Company's response below:From: [redacted]>Date: Mon, Jul 25, 2016 at 11:44 AMSubject: Case [redacted] Revdex.com #[redacted]To: "[redacted]>In response to the above case number we are responding on behalf of Woodhollow. The resident Mr. [redacted] is correct...

about his first statement he moved in 10/23/15. There was an issue in our data base that did list the current apartment as a 1st floor but it was a 2nd floor we moved Mr. [redacted] to a 1st floor apartment that was available. The carpet in Mr. [redacted]'s apartment was cleaned prior to move in on 9/21/15 I have the invoice to prove also as a courtesy to him we had it cleaned a 2nd time 12/29/15 I also have this invoice. Mr. [redacted]s work order history is as follows since he has lived here:11/30/15- resident stated that he smelled mold, we found no mold or mildew and also at the same time cleaned the AC coils and replaced the AC filter and explained to resident that leaving the temperature set at 80 can cause moisture in the apartment due to the Florida weather. Mr. [redacted] had no further issue12/28/15- outside ac breaker tripped- we reset12/31/15 outside AC breaker tripped- we reset and felt this was being turned off by someone outside as no issue was found6/16/16 toilet was clogged - we unclogged7/19/16 work order to patch and paint hole from plumbersPlumbers from [redacted] came out because a neighbor called in a back up sink as the apartments are connected they ran a cable and cleared the main drain line for both apartments. Plumbers informed maintenance staff Mr.[redacted]'s apartment was backed up in the sinks as well as they could see the water marks in the sink. So Mr [redacted] did not called this matter in is why he came home to plumbers.On 7/21/16 I spoke to Mr. [redacted] about his concern that his apartment has a foul smell and he informed me of the dishwasher and the rag being left on his dishes. I offered him to do a load of his laundry for the inconvenience of the towel being left on his dishes and he refused my offer. I told him the [redacted] manager would be over that same day along with myself to address his concern. I also tried to explain to him that the only way to drain the water from his dishwasher was to run the cycle. I have before and after pictures of the dishwasher. We ran CLR and bleach in the washer and left the resident how to use the dishwasher properly, this was a result of the sink back up as Mr. [redacted] informed our maintenance staff on Monday his sink had been back up for 2 days prior but did not report.We have resolved all issues that we were made aware of in Mr. [redacted]'s apartment. I have also informed him as well as my [redacted] whom he corresponded via email he will not be let out of his lease.Best Regards,[redacted]Woodhollow Apartments[redacted]Phone: [redacted] Fax: [redacted]Visit us online at [redacted]

I am rejecting this response because:You can see that their story has changed and is STILL not the truth. My sink was NEVER clogged, they are flat out lying! I had dishes in my sink that were ruined when the neighbors sink backed up into mine. I mentioned that verbally and in writing several times already. My [redacted] was at my apartment that weekend and can confirm there was never a clog in the sink. Why would I leave dishes in clogged sink water?!  It blows my mind that a someone in managerial position can stooped to the level of pointing fingers and lying over a simple maintenance issue! All I asked was for this to be fixed professional and timely manor and instead has come to this. I'm 32 years old. Needless to say this isn't the first time I've rented. I've never felt so criticized and mistreated when I've asked someone to fix a problem that they are legally obligated to do. The lack of professionalism at Woodhollow and [redacted]'s management is shocking to say the least. So once again I ask for a resolution instead of a back and forth argument.
Regards,
[redacted]

Company's second response below with attachment:Case [redacted] Revdex.com#[redacted] Please see attachmentsManagement did not falsify service requests. All maintenance requests have been printed form the online work order system with the service representative’s notes.11/30/2015Work order: Resident requests that maintenance inspect for mold due to a damp smellResponse:  Maintenance cleaned coil and replaced the filter. The [redacted] and the Maintenance [redacted] spoke to the resident about setting his a/c at 80 degrees. The carpet was cleaned because the resident complained of the smell.12/28/2015Work order: Resident states that the breaker trips when the a/c comes onResponse: Maintenance did not find any problems12/31/2015Work order: A/C is blowing hot air againResponse: Maintenance replaced run capacitor (Run capacitor gives a boost to the fan motor upon startup. The capacitor stores power in a roll of electrically charged sheets of material. When the capacitor is activated, it releases energy and gives the fan a sort of electrical jolt)6/16/2016Work order: Toilet cloggedResponse: Unclogged toilet7/18/2016** Apt 2319 (Next door neighbor) called in after hours because the kitchen sink was backed up. The plumbers had to check [redacted] because the pipes are connected. The plumbers and property maintenance were told that his (Mr. [redacted]’s) kitchen sink had been backed up for 2 days. A hole was cut in the wall to access the drain pipe7/19/2016Work order: Hole from repipe needs to be patchedNote: Maintenance had already scheduled for the patch to be completed.7/21/2016  An email was sent to the entire community (see attachment) that the water was being turned off due to a main water line break in front of building 16. The repair was made and the water was turned back on[redacted]Woodhollow Apartments

Complaint: [redacted]
I am rejecting this response because: Management falsified service records. 11/30/15- My AC was NOT set at 80 degree. The AC was not working properly.- Prior to the carpet cleaning on 12/29/15 both the [redacted] and maintenance [redacted] came into my apartment and made the decision to get the carpets cleaned based off the smell NOT out of courtesy. 12/31/2015- The outside breaker wasn't tripped. The maintenance man stated a relay was loose and burned out, they found a burned lizard on it. Once replaced the AC worked fine.7/19/16-  Why does it take me putting a work order in for them to come out and finish the job they started?7/21/2016- They sent an email out to all residence saying: "We were just informed by the plumber that we have a main water line break and in order to make repairs, the water is being temporarily shut off." This comes after the [redacted] tried to blame me for the clogged pipes. Obviously there was a bigger issue which they failed to take responsibility for.My sink was never clogged, let alone for 2 days. You can obviously see from my maintenance record that if something is not working and cannot be fixed by myself, I will not hesitate to contact maintenance. I'm appalled at the attitude and utter lack of respect for customers shown by the [redacted] and [redacted], at Woodhollow.  When a customer brings an issue to your attention, your job is the solve it, NOT point the finger and belittle them!Why does it take a Revdex.com and [redacted] complaint before my issue is resolved? Nothing I did caused the carpet to smell, the AC to not work or my neighbors sink to back up into mine. I shouldn't feel like I have to justify my side of the story over household appliance and plumbing issues. I am a customer, I signed a contract and pay rent on time, I'm upholding my end, I don't see how its my fault expecting Woodhollow to uphold theirs without unfair treatment.-The landlord must keep your housing in conformity with all building, housing and health codes. If no codes apply, the landlord must maintain the structural components and plumbing in good repair. ([redacted]))        
Regards,
[redacted]

Company's response below:From: [redacted]>Date: Wed, Aug 31, 2016 at 2:47 PMSubject: Claim# [redacted]To: "[redacted]>I am writing in response to claim [redacted]. The pool gate and lock was damaged and the pool was closed while this...

repair to the gate and lock was made. The repair was complete 8/30/16 and the pool was opened today 8/31/16. The closing of the pool was an absolute must as per code. Residents do not pay a fee to use the pool.[redacted]
Woodhollow Apartments