Servpro of Laguna Hills / Laguna Niguel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The lengthy response citing inaccurate and unnecessary personal information is concerningWe have the right to report unfair debt collection practices and this is of huge concern in this caseCalifornia has a statute of limitations of four years for all debts except those made with oral contractsContacting a consumer years after they feel a debt is due is unacceptableFurthermore, their representative [redacted] must not be familiar with California state laws and the Fair Debt Collection Practice Act Violations: It is against the law for [redacted] to call, without any prior written notice, and demand payment for a year old debt without allowing for verification of this debt first by the debtor [redacted] demanded payment by the end of the day or she would file a lawsuitIt is illegal to harass with repeated calls in a single day and falsely threaten to file suit in this case according to section through of the FDCPAIt is also illegal to disclose personal information about me and/or my family to others, which has been done in calls to family and in writing here to the Revdex.com Regards, [redacted]

Mrand Mrs*** received our services for a water loss to their condo on 12/04/2011. They signed all of our authorization and required forms to proceed forward with our services. Since
they are the homeowner's they are responsible for our service fees that are not paid for by insurance and if they are seeking reimbursement from their homeowner's association then that is between the two parties and are still responsible for our service fees when we completed services. Their service fees incurred totaled $3432.82. We didn't receive any payment from the *** for almost a year and the first payment received was on 11/26/for $to which Ms*** wrote a note on our invoice mailed with her payment explaining why the payment was not in full. We made several attempts to mail letters regarding the outstanding balance to collect. On 08/31/2014, Ms*** explained that their son broke his neck and wanted to know if Vince would consider discounting her balance to $3,and she would make payments to our office until the balance was paid in full. Starting on 09/20/2013, our office started receiving payments of $from the *** to apply to the balance still outstanding to date. 06/26/was the last date our office received a payment of $and the balance on the account was $425.00. Our office has made several attempts thereafter to collect the balance of $via telecom and in writing by letter with no response from the *** On 06/15/at 9:a.m., ***, from our office, spoke with *** *** regarding the outstanding balance of $and asked about his son and his recovery of his broken neck and hardships they faced. He told her he would have *** call her back within the next minutes since he was aware there was still a balance due and he would have *** settle it up to get it paid off. At 10:a.mof the same day, *** spoke with *** regarding the outstanding balance and *** asked for her to send her documentation via email so she can confirm the balance and needed a week to get the payment resolved. *** explained that was fine to take the week as she would put the file on hold from going to small claims court to seek the balance. On 07/05/2016, *** called *** back to find out what was going on with resolving the outstanding balance and *** was irrate over the phone call and said she wasn't going to pay the balance, they never had lost their condo in the bankruptcy even though she wrote a note to our office saying so, and her son never broke his neck and she was upset this was a year old debt and now just hearing about it. *** explained that letters and phone calls have been made continuously and this needed to get resolved because she needed to make a decision to take the file to small claims since the balance was owed and outstanding. *** threatened to hire an attorney and hung up Our office received an email from Ms*** asking for us to provide her copies of her file records and ledger of her account. This has been provided to Ms*** along with all of the notes and information she sent to our office. She has been threatening our office to file complaints with the Revdex.com, FCC, and her attorney for wrongful collection processes for a balance still owed and outstanding to us from our services over years ago she is refusing to pay and we provided a $discount since we empathized with the *** for all of their misfortunes and hardships they faced during the time of their loss and needs to their home. No one from our office ever yelled at Ms*** and all we want is to be paid for the services our office provided as they were satisfied with our work when we provided it and never had a complaint after the work was completed. We have tried to hold off on going to small claims court and have went out of our way to work with the customer by giving them a hardship discount, payment arrangement for whatever amount they could afford to pay, and holding off on going to small claims court to try to resolve the matter civilly for what it owed to date. The complaint your office received from Ms*** is inaccurate and untrue in many areas and we have all of the documentation to support our claims for the balance due to date for services provided to them Thank you!

Mrand Mrs*** received our services for a water loss to their condo on 12/04/2011. They signed all of our authorization and required forms to proceed forward with our services. Since they are the homeowner's they are responsible for our service fees that are not paid for by
insurance and if they are seeking reimbursement from their homeowner's association then that is between the two parties and are still responsible for our service fees when we completed services. Their service fees incurred totaled $3432.82. We didn't receive any payment from the *** for almost a year and the first payment received was on 11/26/for $to which Ms*** wrote a note on our invoice mailed with her payment explaining why the payment was not in full. We made several attempts to mail letters regarding the outstanding balance to collect. On 08/31/2014, Ms*** explained that their son broke his neck and wanted to know if Vince would consider discounting her balance to $3,and she would make payments to our office until the balance was paid in full. Starting on 09/20/2013, our office started receiving payments of $from the *** to apply to the balance still outstanding to date. 06/26/was the last date our office received a payment of $and the balance on the account was $425.00. Our office has made several attempts thereafter to collect the balance of $via telecom and in writing by letter with no response from the *** On 06/15/at 9:a.m., ***, from our office, spoke with *** *** regarding the outstanding balance of $and asked about his son and his recovery of his broken neck and hardships they faced. He told her he would have *** call her back within the next minutes since he was aware there was still a balance due and he would have *** settle it up to get it paid off. At 10:a.mof the same day, *** spoke with *** regarding the outstanding balance and *** asked for her to send her documentation via email so she can confirm the balance and needed a week to get the payment resolved. *** explained that was fine to take the week as she would put the file on hold from going to small claims court to seek the balance. On 07/05/2016, *** called *** back to find out what was going on with resolving the outstanding balance and *** was irrate over the phone call and said she wasn't going to pay the balance, they never had lost their condo in the bankruptcy even though she wrote a note to our office saying so, and her son never broke his neck and she was upset this was a year old debt and now just hearing about it. *** explained that letters and phone calls have been made continuously and this needed to get resolved because she needed to make a decision to take the file to small claims since the balance was owed and outstanding. *** threatened to hire an attorney and hung up Our office received an email from Ms*** asking for us to provide her copies of her file records and ledger of her account. This has been provided to Ms*** along with all of the notes and information she sent to our office. She has been threatening our office to file complaints with the Revdex.com, FCC, and her attorney for wrongful collection processes for a balance still owed and outstanding to us from our services over years ago she is refusing to pay and we provided a $discount since we empathized with the *** for all of their misfortunes and hardships they faced during the time of their loss and needs to their home. No one from our office ever yelled at Ms*** and all we want is to be paid for the services our office provided as they were satisfied with our work when we provided it and never had a complaint after the work was completed. We have tried to hold off on going to small claims court and have went out of our way to work with the customer by giving them a hardship discount, payment arrangement for whatever amount they could afford to pay, and holding off on going to small claims court to try to resolve the matter civilly for what it owed to date. The complaint your office received from Ms*** is inaccurate and untrue in many areas and we have all of the documentation to support our claims for the balance due to date for services provided to them Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The lengthy response citing inaccurate and unnecessary personal information is concerningWe have the right to report unfair debt collection practices and this is of huge concern in this caseCalifornia has a statute of limitations of four years for all debts except those made with oral contractsContacting a consumer years after they feel a debt is due is unacceptableFurthermore, their representative *** must not be familiar with California state laws and the Fair Debt Collection Practice Act. Violations: It is against the law for *** to call, without any prior written notice, and demand payment for a year old debt without allowing for verification of this debt first by the debtor*** demanded payment by the end of the day or she would file a lawsuitIt is illegal to harass with repeated calls in a single day and falsely threaten to file suit in this case according to section through of the FDCPAIt is also illegal to disclose personal information about me and/or my family to others, which has been done in calls to family and in writing here to the Revdex.com.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The lengthy response citing inaccurate and unnecessary personal information is concerning. We have the right to report unfair debt collection practices and this is of huge concern in this case. California has a statute of limitations of four years for all debts except those made with oral contracts. Contacting a consumer 5 years after they feel a debt is due is unacceptable. Furthermore, their representative [redacted] must not be familiar with California state laws and the Fair Debt Collection Practice Act. 
Violations: It is against the law for [redacted] to call, without any prior written notice, and demand payment for a 5 year old debt without allowing for verification of this debt first by the debtor. [redacted] demanded payment by the end of the day or she would file a lawsuit. It is illegal to harass with repeated calls in a single day and falsely threaten to file suit in this case according to section 806 through 808 of the FDCPA. It is also illegal to disclose personal information about me and/or my family to others, which has been done in calls to family and in writing here to the Revdex.com. 
Regards,
[redacted]