Servpro Of Lynchburg/Bedford

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have a court date set, a judge has not yet heard our case, therefore, I am not accepting their response. I have since  received false documentation on behalfof Servpro and do not wish anyone else to be taken advantage of by a company practicing dishonest integrity.
Regards,
[redacted]

[redacted]
[redacted] Good Morning, I am writing in response to claim # [redacted].   Servpro of Lynchburg regrets to inform you...

we are not able to respond to this complaint.  The case is in litigation. [redacted] Servpro of Lynchburg/Bedford/Campbell Counties [redacted] ###-###-#### phone ###-###-#### fax [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again Servpro has proved to be dishonest and continually display the level of lowered integrity by consistentlyprovided false facts and being dishonest. I contacted Servpro on the 4th of July 2015 and provided pertinent informationregarding the details of the area were water damaged had occurred. I am a licensed Real Estate Broker with 20 years ofexperience. I provided the project manager complete accurate information regarding the square footage, number of roomsin the basement, type of flooring, and details of the furnishing's. Project manager made an intelligent decision based on thecorrect and accurate information I provided as a Licensed Real Estate Broker of 20 years. He quoted me a price just to removethe water, which was $ 3k dollars. He quoted me a price of $5k-$ 10k including removing carpet, replacing dry wall, and haulingaway all debris. WE received a bill for $ 6,242.59 on the 10th of July 2015. I immediately contacted Servpro project manager todiscuss this bill by both telephone and e-mail, which I have copies of all e-mails. Servpro project manager never returned any calls nor didhe respond to any e-mail. This transpired for 3 months, finally I received a reduced bill for $ 5,080.33, which was unacceptable. Priorto there reduced bill I sent them several emails requesting we discuss this matter and come to an agreement. After carefully studyingand reviewing their bill, we found several discrepancies and mischarged items. Servpro had charged us for items, and labor notperformed at all. We were over charged for labor and equipment not used, our experience was a disaster. I was sent a Customer Satisfaction Job completion sheet that Servpro said I signed, and it was not my signature, nor did will meet on the date they had typed in. In conclusion I would never recommend Servpro, neither will anyone in our family. They have continuouslyproved to be dishonest, misrepresentative, and almost no integrity as to doing the right thing. Servpro hasproved to us that they are selfish and self-centered, only caring about making a buck, regardless of what'sright or wrong. They are not a group of people I would care to do business with in the future or ever. 
Regards,
[redacted]

Review: Servopro quoted a price to remove water from basement of $ 3,000.00. They sent a bill for $ 6,242.59 . Ironically their total bill was $ 304.47 less the Insurance coverage. Not only was the bill $ 3,242.00 more than they quoted, several items on the bill was never done, yet there was a charge. Too, we were charged for services not performed at all.Desired Settlement: Servpro will accept the $ 4,000.00 we sent them and we will be even. We should not owe them " any " additional money.

Business

Response:

[redacted]

[redacted] Good Morning, I am writing in response to claim # [redacted]. Servpro of Lynchburg regrets to inform you we are not able to respond to this complaint. The case is in litigation. [redacted] Servpro of Lynchburg/Bedford/Campbell Counties [redacted] ###-###-#### phone ###-###-#### fax [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have a court date set, a judge has not yet heard our case, therefore, I am not accepting their response. I have since received false documentation on behalfof Servpro and do not wish anyone else to be taken advantage of by a company practicing dishonest integrity.

Regards,

Business

Response:

We are really sorry that you feel like you are being taken advantage of by Servpro. We are not a company that practices dishonest integrity. On July 6, 2015 we were called to handle a water mitigation. You spoke with our project manager and he gave you an over the phone industry average pricing of around $3,000, prior to the crew arriving on site. As you can see from our detailed estimate, it is itemized pricing largely done by the square footage of the damages. There is no way to measure the rooms and give accurate estimate over the phone. The estimate was approved through your insurance carrier, as this is industry standard pricing for this type of work.Servpro invoiced you $6,242 and on September 14, 2015 you called stating that the bill was too high and offered to pay $4,000. We rejected that offer, however we did remove $1,162.26, in an attempt to resolve.You recently received a call from Servpro in an attempt to further resolve, a voice mail was left and the call was not returned.Again, we apologize for any misunderstanding. Our goal is to provide a consistently reliable service and exemplary level of customer service. [redacted]Servpro of Lynchburg/Bedford/Campbell Counties[redacted]###-###-#### phone###-###-#### fax[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once again Servpro has proved to be dishonest and continually display the level of lowered integrity by consistentlyprovided false facts and being dishonest. I contacted Servpro on the 4th of July 2015 and provided pertinent informationregarding the details of the area were water damaged had occurred. I am a licensed Real Estate Broker with 20 years ofexperience. I provided the project manager complete accurate information regarding the square footage, number of roomsin the basement, type of flooring, and details of the furnishing's. Project manager made an intelligent decision based on thecorrect and accurate information I provided as a Licensed Real Estate Broker of 20 years. He quoted me a price just to removethe water, which was $ 3k dollars. He quoted me a price of $5k-$ 10k including removing carpet, replacing dry wall, and haulingaway all debris. WE received a bill for $ 6,242.59 on the 10th of July 2015. I immediately contacted Servpro project manager todiscuss this bill by both telephone and e-mail, which I have copies of all e-mails. Servpro project manager never returned any calls nor didhe respond to any e-mail. This transpired for 3 months, finally I received a reduced bill for $ 5,080.33, which was unacceptable. Priorto there reduced bill I sent them several emails requesting we discuss this matter and come to an agreement. After carefully studyingand reviewing their bill, we found several discrepancies and mischarged items. Servpro had charged us for items, and labor notperformed at all. We were over charged for labor and equipment not used, our experience was a disaster. I was sent a Customer Satisfaction Job completion sheet that Servpro said I signed, and it was not my signature, nor did will meet on the date they had typed in. In conclusion I would never recommend Servpro, neither will anyone in our family. They have continuouslyproved to be dishonest, misrepresentative, and almost no integrity as to doing the right thing. Servpro hasproved to us that they are selfish and self-centered, only caring about making a buck, regardless of what'sright or wrong. They are not a group of people I would care to do business with in the future or ever.

Regards,