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Servpro of Marlboro/Concord

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Servpro of Marlboro/Concord Reviews (1)

ServPro refuses to provide a current bill which provides cost details for the various items of work they provided.Servpro provided water mitigation services on/about April 12. On May 14, Servpro provided us with a bill for the services which only showed details of their work, with no costs for each work item, and a summary cost. We asked for, and received a bill which showed line by line costs on May 30. Armed with that information, I worked with my insurance agent to change one of the line item amounts (my insurance agent was the one who worked directly with Servpro to change the bill; I had no direct communications with Servpro regarding the request for change). Servpro then sent me another bill; this one, received on June 6, again, only had details of their work with no line item cost information. I called ServPro on this day, and requested a copy of the bill with line item costs. I was told to get the bill with line item costs from my insurance agent(!). Since then, my insurance agent, and the [redacted] for the ServPro franchise have been unable to secure for me the bill I desire: Servpro/Littleton apparently refuses to cooperate. Conversation with [redacted] of Servpro/Littleton on June 12 indicates he is also unwilling to supply the requested billing information.Servpro/Littleton's invoice # for this is [redacted].Desired SettlementI'd like to know what I am being charged for.I believe the new bill from Servpro has removed the discount which they give when one works through/with an insurance carrier. This discount was on the first detailed invoice they were able to provide. As I have worked with an insurance carrier (at Servpro's demand), I believe I deserve the discount. However, I don't even know if I am getting the discount as I don't have a line item accounting of what is on my bill.I suspect it's too much to ask, but, given their rudeness, inability to provide basic information (which, I suspect is required by consumer protection law), and fundamental disrespect for their customers or for protecting the ServPro franchise name, I'd like to see some form of apology in the form of a lower bill. I am probably hoping for the moon...Business' Initial Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]This customer has since paid his bill and the matter has been closed.

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Description: Cleaning Services

Address: N Chelmsford, Massachusetts, United States, 01863-2031


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