ServPro of Milwaukee North

We had a leaking water main in our basement while we were away -- fortunately, there was no mold, but the flooring, drywall, some furniture, woodwork, and many of my Christmas decorations were affected. Thank goodness for ServPro of Milwaukee North!! They took out the sodden drywall and got the moisture out of the 2 x 4s behind it; they removed all the ruined flooring and woodwork and doors. All the remaining furniture, books, etc. were packed up and taken off to storage for safekeeping during the rebuild. And then they sent in crews to fix and replace everything affected by that small flood. They were wonderful. Their crews were courteous and hard working. They didn't track anything through the house as they went in and out, and protected the floors. The family room is better than new now and looks wonderful. Special thanks to their supervisors and schedulers, who communicated so well with us, letting us know what was coming next and when it would happen. Especially, thanks to Dean [redacted] who popped in frequently to just make sure all his subcontractors and crews were doing everything just so. I strongly recommend ServPro of Milwaukee North for any demolition and remediation work.

In July of 2015, we discovered errors in work performed on our home by Servpro Milwaukee North. The original work was completed in August of 2014. R[redacted]
During the original scope of work, Servpro replaced drywall in almost every room of our home, due to extensive water damage. We discovered, however, that they failed to install a vapor barrier between the drywall and insulation. This barrier is recommended by the manufacturer and was agreed upon in the original scope of work. As the work was part of a homeowner’s claim, the replacement of the barrier was also billed to our insurance company.
This work, like the majority of the phases of Servpro’s projects, was performed by subcontractors. It was, however, the responsibility of the Servpro project manager to ensure each step in the process was completed properly. In the original project, a total of 3 project managers supervised the work on our home. The failure to install the vapor barrier was under the supervision of an employee who no longer works for Servpro. The drywall was already installed by the time the final project manager was assigned to our home.
After discovering the vapor barrier was not present, we contacted both Servpro and our insurance company to resolve the issue. After evaluating multiple solutions, it was determined that the best option was to have Servpro re-do the work on our home. This required us to pack up all of the affected rooms and move out of our home.
While we were extremely dissatisfied with the level of work performed by Servpro during the original scope of work, we were pleased with the way they handled the rework. We felt that they provided both a high level of service and quality work. They took ownership of their mistakes and made a great effort to minimize the disruption to our daily life. They provided us with packing supplies and paid for our moving expenses. While the work was being performed on our home, they provided us with a pet friendly (we have a cat) corporate apartment with the same amenities as our home (dishwasher, washer/dryer, etc.). They also completed the work correctly and in accordance with the agreed upon timeframe.
The rework took approximately two and a half weeks to complete. Under normal timeframes, this work could take up to three or four weeks. We were very impressed with the way they were able to expedite the project.

ServPro staff were all very professional and provided great customer service. The project manager was extremely well organized, thorough and available. They all seemed to take pride in their work and enjoyed their jobs. I would highly recommend ServPro and would use them again in a heartbeat.

ServPro North of MKE had done an excellent job for us in our water restoration.
Very thorough and paid attention to detail.
Subcontractors were knowledgably and professional.
Their entire crew mentioned again and again "customer service" is what we are about.
They practiced what they preached>
I would highly recommend them.

I was unfortunate to have a water damage incident in my home and our insurance company got me in contact with serv-pro. The entire experience, from water clean-up to repairs and restoration was professional and and positive. All aspects of the process were clearly explained and all questions always answered. I was always kept up to date with the schedule and all workers were on time, respectful and most of all did quality work. I was impressed and completely satisfied with the results.