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SERVPRO of Omaha Southwest and SERVPRO of Omaha West / Saunders County

6860 S 118th St # 104, Omaha, Nebraska, United States, 68137-3507

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SERVPRO of Omaha Southwest and SERVPRO of Omaha West / Saunders County Reviews (%countItem)

Servpro gutted my kitchen while I was living in the house without warning or speaking to me
*** (owner) & Servpro team gutted my kitchen while I was living in the house without warning or speaking to me. Their excuse: The contract they make you sign at the get go (a tablet screen that says sign here without any visible verbiage) allowed for it & they couldn't reach me by phone. The adjuster was there that day around noon and the kitchen was gutted by end of business that day so apparently not being able to reach me immediately was on me. I was scheduled to meet w adjuster that evening just the two of us, but *** said it was my responsibility to be there when they met w him. That was never the plan and it had to take a few hours to gut an entire kitchen before end of business that same day so the excuse I wasn't answering the phone is beyond me. The insurance adjuster tells me they didn't have a right to remove kitchen cabinets without my talking to me while *** said I need to take my complaint to the adjuster for the insurance company to do something about it. Either way, the kitchen was gutted without my permission and I'm SOL.

Desired Outcome

$*** credited back to me for loss of *** worth of cabinets

SERVPRO of Omaha Southwest and SERVPRO of Omaha West / Saunders County Response • Feb 18, 2020

Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
This complaint is in regards to a different SERVPRO franchise, not ours. *** is the owner of SERVPRO of Omaha Southwest and his phone number is ***. Please remove this complaint from our business.

SERVPRO of Omaha Southwest and SERVPRO of Omaha West / Saunders County Response • Feb 19, 2020

Contact Name and Title: *** - owner
Contact Phone: ***
Contact Email: ***
Before knowing that there was a complaint filed, I worked out a solution with Vanessa. We are crediting her back the $*** for the cabinets that she has asked for.

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Address: 6860 S 118th St # 104, Omaha, Nebraska, United States, 68137-3507

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