Servpro received an insurance assignment on June 2nd to tarp a roof for [redacted] , loss address [redacted] We performed that work on June 3rd As the amount was under the deductible the insurance did not cover the claim We sent several invoices and letters to the home on [redacted] with no response On 10/30/the account was turned over to Credit Bureau Systems for collection We do not and never have asked for social security numbers or places of employment from our customers; therefore the information submitted to [redacted] is limited to dates work was performed, address and balance While this makes it harder on [redacted] to accurately track an account we feel that information is private and should not be collected It appears that [redacted] simply attached the account to the wrong " [redacted] ." It was an honest mistake We regret the inconvenience caused by the mistake and have closed the account with *** Concerning Mr [redacted] not receiving the help and information he needed when he contacted us on 11/28/14; again, we apologize Our general manager is not involved in accounting and had no knowledge of the issue His refusal to give out information/pictures regarding the account was to protect the privacy of the account holder Our accounting administrator was not working as it was the day after Thanksgiving, and not availalbe to discuss the account Without the information from accounting he needed, Mr [redacted] made the only decision possible, and informed Mr [redacted] he would have to call him on Monday, which he didWe have discussed the issue with [redacted] and Mr [redacted] and have asked [redacted] to close the account They have done so and it will not reflect in any way on Mr [redacted] 's credit Again, this was an honest mistake, and given the volume of delinquent accounts processed, it is bound to happen We regret the obvious upset it causedIf you have any further questions please contact us at ###-###-####Sincerely, [redacted] Servpro of Paducah%
Servpro received an insurance assignment on June 2nd to tarp a roof for [redacted], loss address [redacted] 42211. We performed that work on June 3rd. As the amount was under the deductible the insurance did not cover the claim. We sent several invoices and...
letters to the home on [redacted] with no response. On 10/30/2014 the account was turned over to Credit Bureau Systems for collection. We do not and never have asked for social security numbers or places of employment from our customers; therefore the information submitted to [redacted] is limited to dates work was performed, address and balance. While this makes it harder on [redacted] to accurately track an account we feel that information is private and should not be collected. It appears that [redacted] simply attached the account to the wrong "[redacted]." It was an honest mistake. We regret the inconvenience caused by the mistake and have closed the account with [redacted].
Concerning Mr. [redacted] not receiving the help and information he needed when he contacted us on 11/28/14; again, we apologize. Our general manager is not involved in accounting and had no knowledge of the issue. His refusal to give out information/pictures regarding the account was to protect the privacy of the account holder. Our accounting administrator was not working as it was the day after Thanksgiving, and not availalbe to discuss the account. Without the information from accounting he needed, Mr. [redacted] made the only decision possible, and informed Mr. [redacted] he would have to call him on Monday, which he did.
We have discussed the issue with [redacted] and Mr. [redacted] and have asked [redacted] to close the account. They have done so and it will not reflect in any way on Mr. [redacted]'s credit. Again, this was an honest mistake, and given the volume of delinquent accounts processed, it is bound to happen. We regret the obvious upset it caused.
If you have any further questions please contact us at ###-###-####.
Sincerely,
Servpro received an insurance assignment on June 2nd to tarp a roof for [redacted] , loss address [redacted] We performed that work on June 3rd As the amount was under the deductible the insurance did not cover the claim We sent several invoices and letters to the home on [redacted] with no response On 10/30/the account was turned over to Credit Bureau Systems for collection We do not and never have asked for social security numbers or places of employment from our customers; therefore the information submitted to [redacted] is limited to dates work was performed, address and balance While this makes it harder on [redacted] to accurately track an account we feel that information is private and should not be collected It appears that [redacted] simply attached the account to the wrong " [redacted] ." It was an honest mistake We regret the inconvenience caused by the mistake and have closed the account with *** Concerning Mr [redacted] not receiving the help and information he needed when he contacted us on 11/28/14; again, we apologize Our general manager is not involved in accounting and had no knowledge of the issue His refusal to give out information/pictures regarding the account was to protect the privacy of the account holder Our accounting administrator was not working as it was the day after Thanksgiving, and not availalbe to discuss the account Without the information from accounting he needed, Mr [redacted] made the only decision possible, and informed Mr [redacted] he would have to call him on Monday, which he didWe have discussed the issue with [redacted] and Mr [redacted] and have asked [redacted] to close the account They have done so and it will not reflect in any way on Mr [redacted] 's credit Again, this was an honest mistake, and given the volume of delinquent accounts processed, it is bound to happen We regret the obvious upset it causedIf you have any further questions please contact us at ###-###-####Sincerely, [redacted] Servpro of Paducah%
Servpro received an insurance assignment on June 2nd to tarp a roof for [redacted], loss address [redacted] 42211. We performed that work on June 3rd. As the amount was under the deductible the insurance did not cover the claim. We sent several invoices and...
letters to the home on [redacted] with no response. On 10/30/2014 the account was turned over to Credit Bureau Systems for collection. We do not and never have asked for social security numbers or places of employment from our customers; therefore the information submitted to [redacted] is limited to dates work was performed, address and balance. While this makes it harder on [redacted] to accurately track an account we feel that information is private and should not be collected. It appears that [redacted] simply attached the account to the wrong "[redacted]." It was an honest mistake. We regret the inconvenience caused by the mistake and have closed the account with [redacted].
Concerning Mr. [redacted] not receiving the help and information he needed when he contacted us on 11/28/14; again, we apologize. Our general manager is not involved in accounting and had no knowledge of the issue. His refusal to give out information/pictures regarding the account was to protect the privacy of the account holder. Our accounting administrator was not working as it was the day after Thanksgiving, and not availalbe to discuss the account. Without the information from accounting he needed, Mr. [redacted] made the only decision possible, and informed Mr. [redacted] he would have to call him on Monday, which he did.
We have discussed the issue with [redacted] and Mr. [redacted] and have asked [redacted] to close the account. They have done so and it will not reflect in any way on Mr. [redacted]'s credit. Again, this was an honest mistake, and given the volume of delinquent accounts processed, it is bound to happen. We regret the obvious upset it caused.
If you have any further questions please contact us at ###-###-####.
Sincerely,
[redacted]
Servpro of Paducah%