Servpro Of Peoria & West Glendale

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution is satisfactory to me. Only after contacting the national ServPro office and Revdex.com did I get any response from the local ServPro franchiseAfter weeks of never returning my phone calls and not responding to emails, the local ServPro office finally answered my phone call after the national ServPro staff and Revdex.com got involvedI asked for invoices so I could pay them (they had never sent me any invoice to pay from and I need an invoice in order to provide payment)I paid them within days after receiving the invoiceI provided the checks in person and obtained the owner's signature on the invoice(s) that they were paid in fullWe agreed on a day/time for my artwork to be returned; it was delivered and nothing was missingInteresting that ServPro had told me that they picked up the artwork from the art conservation expert because "there was no room to store my things there." However, when we were discussing the return of my items, ServPro asked if I wanted the artwork taken back to the art conservation company or brought to my home. If there was no room at the art conservation company as ServPro had claimed, why did they even suggest that as an option? The art conservation expert claims that my items could have stayed with her the whole time and that ServPro had told her they were picking up my artwork and keeping it at ServPro because "there was a problem." Conflicting information. That was just one of many contradictory statements from the local ServPro franchiseI would not trust that local ServPro franchise with any of my personal property in the future. I would not use them for any services in the future
Regards,
*** ***

Re:  Complaint ID #[redacted]
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Customer, [redacted]’ complaint was resolved on the date requested by her - 11/25/15. Per company policy, the remaining content items were returned to her at the time the outstanding balance due was paid, minus previously agreed upon damages.

Re:  Complaint ID #[redacted]

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Customer, [redacted]’ complaint was resolved on the date requested by her - 11/25/15. Per company policy, the remaining content items were returned to her at the time the outstanding balance due was paid, minus previously agreed upon damages.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution is satisfactory to me.  Only after contacting the national ServPro office and Revdex.com did I get any response from the local ServPro franchise. After weeks of never returning my phone calls and not responding to emails, the local ServPro office finally answered my phone call after the national ServPro staff and Revdex.com got involved. I asked for invoices so I could pay them (they had never sent me any invoice to pay from and I need an invoice in order to provide payment). I paid them within 7 days after receiving the invoice. I provided the checks in person and obtained the owner's signature on the invoice(s) that they were paid in full. We agreed on a day/time for my artwork to be returned; it was delivered and nothing was missing. Interesting that ServPro had told me that they picked up the artwork from the art conservation expert because "there was no room to store my things there." However, when we were discussing the return of my items, ServPro asked if I wanted the artwork taken back to the art conservation company or brought to my home.  If there was no room at the art conservation company as ServPro had claimed, why did they even suggest that as an option?  The art conservation expert claims that my items could have stayed with her the whole time and that ServPro had told her they were picking up my artwork and keeping it at ServPro because "there was a problem." Conflicting information. That was just one of many contradictory statements from the local ServPro franchise. I would not trust that local ServPro franchise with any of my personal property in the future.  I would not use them for any services in the future.

Regards,