Servpro of Putnam County

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response from Servpro is not accurateMy wife and I told the crew immediately that they had piled the contaminated belongings on top of the dry and saved belongings As they stated there was water to a certain level in our home Not everything we own was kept on the floor, and not everything was damaged by the water We did our best to raise as much as we could to save what life in our home that we could When Servpro started their clean up, we asked the sales manager to give us some time to move our own belongings to which they had agreed to the following day When we arrived the following morning, we found there was no sales managers, site managers nor supervisors on property to instruct the crew of our agreement The Servpro crew had piled all of our belongings, our life, in the middle of the floor with complete disregard for our personal belongings that we painstakingly rescued There were clean, dry items from on top of dressers and walls, lying underneath and on top of contaminated items We even found paintings and mirrors that we had left on the wall, sitting on the floor in a puddle of contaminated flood waterWe notified the manager immediately when they finally arrived to the site We took pictures of everything they contaminated/destroyed as well as made an inventory list I spoke with the owner of ServPro concerning an insurance claim regarding the property that his company destroyed He agreed and has told me twice now that an insurance adjuster would be in contact As of 10/25, we were finally contacted by the adjuster The complaint was filed with the owner of ServPro on 10/ We have been devastated by this storm and then made worse by Servpro All I am asking is for a fair solution, as well an equitable solution from ServPro and the insurance company Regards, [redacted] ***

We were contracted by [redacted] *o go into the [redacted] and proceed with work that was deemed necessary due the Hurricane Matthew Upon entering unit and attempting to start work, it was discovered that a jar of change was declared missing All of my employees were searched, including vehicles and the change was not discovered on any person or property belonging to my company My Sales Manager then told the [redacted] that it was not discovered but in the spirit of compassion, would reimburse them for whatever they thought was in the jar, which they declared was $ My Sales Manager proceeded to pay $cash out of his pocket immediately,When Hurricane Matthew hit this area, a tidal surge of feet was brought into this unit All of the contents that were on that level of the home are considered contaminated All items that were “wet” at any time are considered non salvageable He himself states in his complaint that his home is “completely destroyed by the hurricane and flooding that occurred.” The [redacted] did notify us that they thought we placed clean items on contaminated items, which is simply not trueGuidelines are followed concerning removal of contaminated items With feet of water in this home, all items were considered contaminated Servpro did however provide the [redacted] with our insurance information is he choose to pursue the matter [redacted] [redacted] [redacted]

We were contracted by [redacted]o go into the [redacted] and proceed with work that was deemed necessary due the Hurricane Matthew.  Upon entering unit 103 and attempting to start work, it was discovered that a jar of change was declared missing.  All...

of my employees were searched, including vehicles and the change was not discovered on any person or property belonging to my company.  My Sales Manager then told the [redacted] that it was not discovered but in the spirit of compassion, would reimburse them for whatever they thought was in the jar, which they declared was $30.  My Sales Manager proceeded to pay $40 cash out of his pocket immediately,. When Hurricane Matthew hit this area, a tidal surge of 4 feet was brought into this unit.  All of the contents that were on that level of the home are considered contaminated.  All items that were “wet” at any time are considered non salvageable.  He himself states in his complaint that his home is “completely destroyed by the hurricane and flooding that occurred.”  The [redacted] did notify us that they thought we placed  clean items on contaminated items, which is simply not true. Guidelines are followed concerning removal of contaminated items.  With 4 feet of water in this home, all items were considered contaminated.  Servpro did however provide the [redacted] with our insurance information is he choose to pursue the matter.   
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response from Servpro is not accurate. My wife and I told the crew immediately that they had piled the contaminated belongings on top of the dry and saved belongings.  As they stated there was water to a certain level in our home.  Not everything we own was kept on the floor, and not everything was damaged by the water.  We did our best to raise as much as we could to save what life in our home that we could.  When Servpro started their clean up, we asked the sales manager to give us some time to move our own belongings to which they had agreed to the following day.  When we arrived the following morning, we found there was no sales managers, site managers nor supervisors on property to instruct the crew of our agreement.  The Servpro crew had piled all of our belongings, our life, in the middle of the floor with complete disregard for our personal belongings that we painstakingly rescued.  There were clean, dry items from on top of dressers and walls, lying underneath and on top of contaminated items.  We even found paintings and mirrors that we had left on the wall, sitting on the floor in a puddle of contaminated flood water. We notified the manager immediately when they finally arrived to the site.  We took pictures of everything they contaminated/destroyed as well as made an inventory list.  I spoke with the owner of ServPro concerning an insurance claim regarding the property that his company destroyed.  He agreed and has told me twice now that an insurance adjuster would be in contact.  As of 10/25, we were finally contacted by the adjuster.  The complaint was filed with the owner of ServPro on 10/12.  We have been devastated by this storm and then made worse by Servpro.  All I am asking is for a fair solution, as well an equitable solution from ServPro and the insurance company.
Regards,
[redacted]