SERVPRO Of Reading

April 23, 2015This response letter is being sent as per the Revdex.com request regarding the above referenced complaint.Servpro of Reading has a clean record with the Revdex.comAs for the ***'s complaint, enclosed are copies of the collection letter Servpro sent to them as well as our email correspondencesAs you will read, there has been contact with the ***sIt is unfortunate that a complaint of their allegations has been made to the Revdex.comHowever, Servpro has made attempts to collect on services rendered and even offered a payment option, but was not acceptable by the ***'sIf the ***s did not receive the invoice with the estimate that was sent on 2/12/2015, but did receive the e-mail, they should have notified Servpro that the attachment for the invoice was missingIn any event, they signed paperwork for Servpro to provide their requested Services and knew they were liable for payment for those ServicesWith regards to the runner, after the ***’s were in receipt of the invoice, there a mention of having to discount on the invoice for replacement of the runnerServpro did not receive a call or e-mail stating that the ***s wanted Servpro to assume the purchase price of the new oval carpetThey decided to purchase on their own without any agreement by Servpro for reimbursementA new oval carpet has a much higher value compared to a used runnerMy only question is if the ***s were not happy with the service, why did they wait over 3-months to register their complaint? As stated in the Revdex.com cover letter there are two sides to every disputePlease note posting of any correspondence between Servpro of Reading and the Revdex.com regarding this unresolved dispute would be done without our consent and subject to legal counselingAs per our collections procedures, we are pursuing legal action to collect on the invoiced amount including interest and associated court costs listed on our Authorization to Perform services due to the timeframe of the open invoice.Thank you for your time in reading our correspondence.Best Regards,John O"Like it never even happened."

April 23, This response letter is being sent as per the Revdex.com request regarding the above referenced complaint.Servpro of Reading has a clean record with the Revdex.comAs for the ***'s complaint, enclosed are copies of the collection letter Servpro sent to them as well as our email correspondencesAs you will read, there has been contact with the ***sIt is unfortunate that a complaint of their allegations has been made to the Revdex.comHowever, Servpro has made attempts to collect on services rendered and even offered a payment option, but was not acceptable by the ***'sIf the ***s did not receive the invoice with the estimate that was sent on 2/12/2015, but did receive the e-mail, they should have notified Servpro that the attachment for the invoice was missingIn any event, they signed paperwork for Servpro to provide their requested Services and knew they were liable for payment for those ServicesWith regards to the runner, after the ***’s were in receipt of the invoice, there a mention of having to discount on the invoice for replacement of the runnerServpro did not receive a call or e-mail stating that the ***s wanted Servpro to assume the purchase price of the new oval carpetThey decided to purchase on their own without any agreement by Servpro for reimbursementA new oval carpet has a much higher value compared to a used runnerMy only question is if the ***s were not happy with the service, why did they wait over 3-months to register their complaint? As stated in the Revdex.com cover letter there are two sides to every disputePlease note posting of any correspondence between Servpro of Reading and the Revdex.com regarding this unresolved dispute would be done without our consent and subject to legal counselingAs per our collections procedures, we are pursuing legal action to collect on the invoiced amount including interest and associated court costs listed on our Authorization to Perform services due to the timeframe of the open invoice.Thank you for your time in reading our correspondenceBest Regards, John O"Like it never even happened."

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We waited until Servpro sent the demand letter, months after the work was completedMrO*** needs to understand that we were told the rug was being cleaned and returned to us in a weekMy wife had made calls; however we were never told where the rug was for us to put up, nor did they make any attempt to return it or contact us about our propertyBottom line they still have our propertyWe were told something and made several attempts to get our personal property backServpro to this day has not returned it; therefore in my opinion there work was not completedIn my business experience once work is completed an invoice get sent out and customer has days to payI have no issue paying them for the work they provide but they must finish the work and mail out the invoice with the appropriate date; it will then be paid within daysMy question to MrO*** is where is my propertyAnd to respond to his point about us purchasing a rug is simpleYou had our rug, you neither returned it or contacted us about it, it was winter time and we needed a rugWe were not going to continue to call the business, be put on hold and basically waste our time to receive our property back; which you knew you had and was p[art of the cleaning/scope of work you were to provide
John, what would you do in my situation? Honestly, the work was not 100% completed and you had no rug to put down in you house because I had it and it was winter time? I work in the service business too John, and I always contact my customer when the work is done, and send out the invoice; I do not keep customers property or bill them without the full scope of work being completed
Regards,
*** ***

April 23, 2015
This response letter is being sent as per the Revdex.com request regarding the above referenced complaint.Servpro of Reading has a clean record with the Revdex.com. As for the [redacted]'s complaint, enclosed are copies of the collection letter Servpro sent to them as...

well as our email correspondences. As you will read, there has been contact with the [redacted]s. It is unfortunate that a complaint of their allegations has been made to the Revdex.com. However, Servpro has made attempts to collect on services rendered and even offered a payment option, but was not acceptable by the [redacted]'s. If the [redacted]s did not receive the invoice with the estimate that was sent on 2/12/2015, but did receive the e-mail, they should have notified Servpro that the attachment for the invoice was missing. In any event, they signed paperwork for Servpro to provide their requested Services and knew they were liable for payment for those Services. With regards to the runner, after the [redacted]’s were in receipt of the invoice, there a mention of having to discount on the invoice for replacement of the runner. Servpro did not receive a call or e-mail stating that the [redacted]s wanted Servpro to assume the purchase price of the new oval carpet. They decided to purchase on their own without any agreement by Servpro for reimbursement. A new oval carpet has a much higher value compared to a used runner. My only question is if the [redacted]s were not happy with the service, why did they wait over 3-months to register their complaint? As stated in the Revdex.com cover letter there are two sides to every dispute. Please note posting of any correspondence between Servpro of Reading and the Revdex.com regarding this unresolved dispute would be done without our consent and subject to legal counseling. As per our collections procedures, we are pursuing legal action to collect on the invoiced amount including interest and associated court costs listed on our Authorization to Perform services due to the timeframe of the open invoice.Thank you for your time in reading our correspondence.
Best Regards,
John O"Like it never even happened."

April 23, 2015This response letter is being sent as per the Revdex.com request regarding the above referenced complaint.Servpro of Reading has a clean record with the Revdex.com. As for the [redacted]'s complaint, enclosed are copies of the collection letter Servpro sent to them as well as our...

email correspondences. As you will read, there has been contact with the [redacted]s. It is unfortunate that a complaint of their allegations has been made to the Revdex.com. However, Servpro has made attempts to collect on services rendered and even offered a payment option, but was not acceptable by the [redacted]'s. If the [redacted]s did not receive the invoice with the estimate that was sent on 2/12/2015, but did receive the e-mail, they should have notified Servpro that the attachment for the invoice was missing. In any event, they signed paperwork for Servpro to provide their requested Services and knew they were liable for payment for those Services. With regards to the runner, after the [redacted]’s were in receipt of the invoice, there a mention of having to discount on the invoice for replacement of the runner. Servpro did not receive a call or e-mail stating that the [redacted]s wanted Servpro to assume the purchase price of the new oval carpet. They decided to purchase on their own without any agreement by Servpro for reimbursement. A new oval carpet has a much higher value compared to a used runner. My only question is if the [redacted]s were not happy with the service, why did they wait over 3-months to register their complaint? As stated in the Revdex.com cover letter there are two sides to every dispute. Please note posting of any correspondence between Servpro of Reading and the Revdex.com regarding this unresolved dispute would be done without our consent and subject to legal counseling. As per our collections procedures, we are pursuing legal action to collect on the invoiced amount including interest and associated court costs listed on our Authorization to Perform services due to the timeframe of the open invoice.Thank you for your time in reading our correspondence.Best Regards,John O"Like it never even happened."

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We waited until Servpro sent the demand letter, months after the work was completed. Mr. O[redacted] needs to understand that we were told the rug was being cleaned and returned to us in a week. My wife had made calls; however we were never told where the rug was for us to put up, nor did they make any attempt to return it or contact us about our property. Bottom line they still have our property. We were told something and made several attempts to get our personal property back. Servpro to this day has not returned it; therefore in my opinion there work was not completed. In my business experience once work is completed an invoice get sent out and customer has 30 days to pay. I have no issue paying them for the work they provide but they must finish the work and mail out the invoice with the appropriate date; it will then be paid within 30 days.
My question to Mr. O[redacted] is where is my property. And to respond to his point about us purchasing a rug is simple. You had our rug, you neither returned it or contacted us about it, it was winter time and we needed a rug. We were not going to continue to call the business, be put on hold and basically waste our time to receive our property back; which you knew you had and was p[art of the cleaning/scope of work you were to provide. John, what would you do in my situation? Honestly, the work was not 100% completed and you had no rug to put down in you house because I had it and it was winter time? I work in the service business too John, and I always contact my customer when the work is done, and send out the invoice; I do not keep customers property or bill them without the full scope of work being completed.
Regards,
[redacted]