To whom it concerns:Servpro has offered to reimburse Mrs [redacted] for the jackets with proper documentationServpro has also offered on several occasions to re-Inventory and clean all items.Servpro stills offers to re-inventory her contentsPlease see e-mail attachedI have highlighted Servpro response in yellow.Thank you [redacted] ***512- [redacted] ?
Complaint: [redacted]
I am rejecting this response because:there was no previous work done by an electrician. Everything left undone was work by servpro, from can lights left hanging and unwired to the septic alarm left undone and live in the attic. Every 3 way switch servpro attempted to install was wired wrong and did not work. Serv pro needs to fix the issues or face legal action.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Insurance paid for reasonable service call expenses as I detailed in my statement. We maintain that the equipment placed was unnecessary based on the comment from the Servpro Technician "there is no water damage". All areas I personally observed were dry to the touch at the time of the original service call.
Regards,
[redacted]
To whom it concerns:Servpro has offered to reimburse Mrs. [redacted] for the jackets with proper documentation. Servpro has also offered on several occasions to re-Inventory and clean all items.Servpro stills offers to re-inventory her contents. Please see e-mail attached. I have highlighted Servpro...
response in yellow.Thank you[redacted]512-[redacted]?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have spent the last year calling your office. you talk about wasting time, I've wasted a year waiting on servpro to do the job which we paid you to do and you are refusing.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have tried to call it gets no where, I am upset because I am trying to sell that house and it won't pass an inspection. I have saved text messages from [redacted] and entire conversations on construction online where [redacted] admitted that was the fault of the electrician he had. He also told me that was the first time he worked with him, it was a friend of another contractor. We don't even know that he was licensed. The stuff you say was like that is stuff like the 220v for the stove that was obviously done by servpro because the wire wasn't ran before. The septic alarm that yes you're company agreed to move is just coiled up in the attic, not even wire nuts on it. And it is live! This is stuff all done by your workers. I kno this job must of been a pain in your as but servpro agreed to do it. Now you won't even take responsibility for it. All I want is for you or someone from your company to come look at what's messed up and either pay me to fix it or send someone to fix it so I can sell it and move on. That's it. Just come look and see what I am complaining about. We paid you a lot of money you should at least do this. It'll take 30 min. That's it
Oh send me your email info and I'll send pics, I can't attach them here. Too big
Regards,
[redacted]
After talking with our construction manager and the contractor hired to complete the job, I discovered that the electrician that fixed the chandelier (electrical work in the attic) noticed that other electrical connections were previously twist tied and taped together. These items were in...
areas of the house that were not in our scope of work and therefore not addressed by the electrician. Servpro was not paid to complete the electrical work and therefore we feel that a refund is not warranted. [redacted]Sales Manager Servpro South Austin[redacted]
To whom it concerns:Servpro has offered to reimburse Mrs [redacted] for the jackets with proper documentationServpro has also offered on several occasions to re-Inventory and clean all items.Servpro stills offers to re-inventory her contentsPlease see e-mail attachedI have highlighted Servpro response in yellow.Thank you [redacted] ***512- [redacted] ?
Complaint: [redacted]
I am rejecting this response because:there was no previous work done by an electrician. Everything left undone was work by servpro, from can lights left hanging and unwired to the septic alarm left undone and live in the attic. Every 3 way switch servpro attempted to install was wired wrong and did not work. Serv pro needs to fix the issues or face legal action.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Insurance paid for reasonable service call expenses as I detailed in my statement. We maintain that the equipment placed was unnecessary based on the comment from the Servpro Technician "there is no water damage". All areas I personally observed were dry to the touch at the time of the original service call.
Regards,
[redacted]
To whom it concerns:Servpro has offered to reimburse Mrs. [redacted] for the jackets with proper documentation. Servpro has also offered on several occasions to re-Inventory and clean all items.Servpro stills offers to re-inventory her contents. Please see e-mail attached. I have highlighted Servpro...
response in yellow.Thank you[redacted]512-[redacted]?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have spent the last year calling your office. you talk about wasting time, I've wasted a year waiting on servpro to do the job which we paid you to do and you are refusing.
Regards,
[redacted]
Complaint: [redacted]
s but servpro agreed to do it. Now you won't even take responsibility for it. All I want is for you or someone from your company to come look at what's messed up and either pay me to fix it or send someone to fix it so I can sell it and move on. That's it. Just come look and see what I am complaining about. We paid you a lot of money you should at least do this. It'll take 30 min. That's it
I am rejecting this response because: I have tried to call it gets no where, I am upset because I am trying to sell that house and it won't pass an inspection. I have saved text messages from [redacted] and entire conversations on construction online where [redacted] admitted that was the fault of the electrician he had. He also told me that was the first time he worked with him, it was a friend of another contractor. We don't even know that he was licensed. The stuff you say was like that is stuff like the 220v for the stove that was obviously done by servpro because the wire wasn't ran before. The septic alarm that yes you're company agreed to move is just coiled up in the attic, not even wire nuts on it. And it is live! This is stuff all done by your workers. I kno this job must of been a pain in your a
Oh send me your email info and I'll send pics, I can't attach them here. Too big
Regards,
[redacted]
Mr [redacted], Please call me to discuss this issue. Hashing it out through email/Revdex.com in counter productive. [redacted] [redacted]
After talking with our construction manager and the contractor hired to complete the job, I discovered that the electrician that fixed the chandelier (electrical work in the attic) noticed that other electrical connections were previously twist tied and taped together. These items were in...
areas of the house that were not in our scope of work and therefore not addressed by the electrician. Servpro was not paid to complete the electrical work and therefore we feel that a refund is not warranted. [redacted]Sales Manager Servpro South Austin[redacted]