Servpro of St Charles County

I have spoken to her insurance company and they are going to pay their portion of the bill which is $directly to us So, the balance owed to us by her is $since we are waiving all interest charges on this outstanding balance

My basement was flooded in March of They came out and did a good job taking care of the water quicklyThey were paid on the spotI received collections notices starting in December of It took a while for me to find the credit card statement as I had switched banks and cards, but I found it and submitted to collection agencyI cant help but wonder why I had never received a bill or notice from this company before it went into a collection agencyIf this is common practice, I want people to knowDONT double pay even if collections are calling you several times a dayAint nobody got time for that

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Attached is the contact notes that we have concerning this customerThe customer claims that he was short to make payment and
did not call back to make arrangementsWe have since requested payment in fullNo exceptions were made for work in the past when opportunity was availableAll work was completed and certificate of satisfaction was signed
Payment with costs are due in full
4/29/03:PM - *** - CC PAYMENT RAN AND APPROVED - $- EMAILED RECEIPT TO CUSTOMER >WT
4/29/03:PM - *** - IBC FROM CUSTOMER - CALLING TO ADVISE RECVD EMAIL WITH ESTIMATE AND INVOICE - STATED RCVD A CHECK FROM INS, BUT IS LESS HIS DEDUCTIBLE AND IS SHORT - TOOK CC PAYMENT FOR $DATED TODAY - THEN WCB WITHIN THE NEXT WEEKS TO RESOLVE REMAINING BALANCE - REQ EMAIL BE SENT TO ***@yahoo.com - AGRD EOC >WT
4/29/02:PM - *** - called XXX-XXX-XXXX - tt CUSTOMER - SD WILL NEED TO CALLBACK - WILL CMB IN ABOUT MINUTES - AGRD EOC >WT
4/24/10:AM - *** - called # on file - XXX-XXX-XXXX - TALKED TO *** *** GAVE CONTACT INFORMATION FOR CUSTOMER CELL= XXX-XXX-XXXX AND HOME # XXX-XXX-XXXX - THANKED EOC
CALLED *** INSURANCE - GOT CLAIM # XXXXXXX - STATED CLAIM WAS PAID ON 1-28-- CHECK WAS CUT TO CUSTOMER FOR $
CALLED XXX-XXX-XXXX - TT CUSTOMER - STATES THOUGHT INSURANCE WAS PAYING US DIRECTLY - REQ SEND INVOICE TO HIS EMAIL @ ***@YAHOO.COM - SD WILL REMIT PAYMENT RIGHT AWAY - THANKED EOC >WT
1/23/02:PM - *** - Emailed estimate to *** at *** Insurance; ***@sbcglobal.net
1/17/09:AM - *** - Emailed estimate to Mr*** at ***@yahoo.com todaySelf pay bellcps sent today
1/8/03:PM - *** - Mr*** called and said the home address we worked at was ** *** *** his house*** *** was a neighbor who signed paperwork for him because he was not thereHe wanted the dollar amount and estimate sent to himI told him I would get it out this week
1/2/04:PM - *** - water restoration inv and gave to *** and send ***
1/2/03:PM - *** - Water restoration invoice XXXXXXX for and gave to ***
12/19/11:AM - *** - Texted to *** and *** file to **

I received an email this morning from ServPro St Charles stating that I owe outstanding invoice for $and a finance charge of $from back in July Today 7/22/is when the invoice is dated
My insurance company, *** ***, in was the one who called ServPro and contracted with them and paid themI called *** ***, office manager and asked about this because it isn't customary for me to be billed from a service years later and it was through my insuranceShe told me she was cleaning up her books and found itI had never been in contact with this company onceI told her to contact *** ***She called me back and said I don't owe the $
now I just owe the $I told her this is unacceptableYou can't just contact me two years later because of your own mistake, even when I am not the one paying for it.I left my old agent a message about thisI am no longer with *** ***

I have spoken to her insurance company and they are going to pay their portion of the bill which is $626 directly to us.  So, the balance owed to us by her is $0 since we are waiving all interest charges on this outstanding balance.